Auto Parts Warehouse

This review is actually the result of a cancelled order. I placed an order for a part and found out a couple hours later that I already had the part.
I emailed a request to cancel the order and received a quick reply that my order would be cancelled. The next day I received a follow-up email confirming the cancellation and that the credit card authorization had been voided.
Over the years I have ordered a lot of car and lawn equipment parts online with the occasional need for a return or a cancellation. This was the quickest, clearest communication I have ever received.

I ordered and received a new fog lamp replacement. It was a perfect match until the light connector on the lamp did not match to the connector from the vehicle. It was the most worst experience I had to go through with three different people to get what was needed. After 45 minutes with talking to the personnel and the background noise was most impossible to hear all that was being said. Now, the connector was more than the price of the lamp.
I think there is something wrong with that. I am going to go to a local supplier and check it all out as i am not very happy with this.

If you want to find a smooth website for auto parts go to rockauto.com because the builder of the site devised it for the customer. Parts are readily accessible after entering the vehicle information. APW is difficult and time-consuming when trying to access the individual parts. Too much effort was wasted building the graphics. A smooth path needs to made from the vehicle specifics to the parts available for that vehicle and then a smooth path for checkout with clear progressive links. Also, the inventory is basic and limited. After-market accessories seem to have priority over actual parts that maintain a vehicle. Get with it!

Ordering was easy and efficient. Shipped and arrived much quicker than I expected. Unfortunately, I then realized that I ordered a very expensive Item that I could not use on my truck, my mistake, not theirs. Had to swallow my pride and request a return. From the time I sent my request until it was approved for return and RMA issued was less than 2 hours, no questions asked. Communication was efficient, thorough and professional. I will buy again from them for sure, but ensure I can use what I order!

On June 1 2018, I ordered a gas cap for a 1998 Honda Accord. A few days later, I got an envelope from Auto Parts Warehouse. In the envelope was a box for a gas cap. The box was empty. There was no cap in the box. I am not sure of the point in shipping an empty box? I called the customer service phone #. The girl I spoke to apologized for the issue and assured me I would get another one shipped to me. It has been 4 weeks since I spoke to customer service. I still have a $22.01 empty box because another cap has not been sent. I guess I will have to go back to getting parts locally instead of on-line.

Discounts were solid and order came in fine... when I found the Drive Belt was a bit too long, I was very disappointed. The bad review is just because I got done with 25 minutes on a chat customer service trying to get a simple credit.

I was on there for 20 minutes (I think the guy took naps between responses) and he asked if I wanted a credit. I had asked for this in the first line. All I got was that it was a discontinued part. Uggh.

I ordered a set of shocks for an Escalade on autopartswarehouse.com. To be honest, at first, I was skeptical, especially after reading some of the reviews on here. This site had them the cheapest and I did receive the correct part. While shipping did take about 1 week, it's no different than any other auto site, despite some other reviews. You can go to any other site and they all will tell you it can take 3-4 days processing before the item ships. Put it this way, if you're in a hurry, then go to your local auto parts store. If you can wait a few days and want to save a few dollars, then order from here.

APW sent me the wrong tailgate lid supports, then charged me 20% re-stocking fee when I sent them back because they say it was my fault--BS--it was their stinking website's fault.
Now, a month later, still no refund and once again it is my fault because I can't find the post office receipt.
Meanwhile I am out almost $200 not to mention the loss of sanity from dealing with their ESL customer "service".
This is the worst buying experience I have had online or off in many years.

STAY AWAY!

As the title states I placed the items in the cart to review price and apply coupon to check coupon price the system placed the order. I call ed customer service with in 2 to 3 minutes and they told me it was too late to cancel. I sent an e mail and received nothing back. I checked my credit card and the order was being processed. I feel from my experience that this company is a scam and anyone should order from the other online parts companies. Funny thing the customer service told me it takes 24 to 48 hours for them to process and ship however 2 to 3 minutes after the order placed itself was too long to cancel it... Really what BS... STAY AWAY FROM THESE CROOKS