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Authorize Reviews Summary
The overall reputation of Authorize.net is significantly tarnished by a multitude of negative customer experiences, particularly regarding service reliability and transparency. Customers frequently express frustration over prolonged payment holds, confusing fee structures, and inadequate customer support. Many report feeling misled by the company's practices, leading to financial strain and a lack of accountability. While there are few positive remarks about the service, the overwhelming sentiment is one of dissatisfaction, with numerous users recommending potential clients to seek alternative providers for a more reliable and supportive merchant service experience.
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2 reviews
2 helpful votes
Keep away from this company Authorize.net we will rip you off...
8/1/16
I sign up with them, and you takes so long to setup my account, I tried to call customer service and it is a waste of time, and next thing you know I get a bill for 96.16 for service I never used, because they fail to setup my account (still in demo mode charged $96.16
For a service in demo mode, which is use less, if it is not Live (active)
They have a lot of hidden cost you never tell you about.
I sign up with them, and you takes so long to setup my account, I tried to call customer service and it is a waste of time, and next thing you know I get a bill for 77.23 for service I never used, because they fail to setup my account (still in demo mode charged $77.23
For a service in demo mode, which is use less, if it is not Live (active)
They have a lot of hidden cost you never tell you about.
I end up using paypal pro...
Authorize.net cares about your business so much that they will never let you go. I have not used my merchant services account for 2 years yet each month Authorize.net auto draws $40 from my company checking account.
24 months ago I faxed confirmation that I was leaving Authorize.net per their request. Still the auto drafts continue. I called and faxed 2 additional times. Very tricky of Authorize.net to get you to log into your account. This constitutes use of their wonderful service.
My bank is finally helping with this issue.
I can't believe that I am the only one having difficulty breaking up with Authorize.net. Anyone interested in filing a class action lawsuit?
Authorize.net and total merchant services. High pressure sales pushing me to use their mobile device. I was VERY reluctant and happy with my square device and service. The decision to try them out cost me $114.00. I spent hours setting up the device. The card reader never worked. I called customer service and we supposedly got it up and running. But it still didn't work. I called again, and they told me it should work... But nope! So I gave up. I cancelled authorize.net and didn't cancel total merchant services. I was getting charged $38.00 per month for 3 months when I haven't even used the device yet. I was offered no refund I asked to talk to supervisor and he was more rude then the c. S. I was talking to. This is the first review I have left for any company. Hopefully this will help you. Crooks, scammers
Signed me up on a sweetheart deal
Six weeks later they drop me because I sell sporting goods.
Not firearms but sporting goods.
So they lock down my account without even telling me. Would not let it resume even for a week for which they lied about doing. Never received a statement either. Pure scum.
To this day they never resolved any of it.
Did I sign up bogus. Absolutely not.
I'm going back to Merchant 1.
I hate this company! I couldn't get into my account because i needed to change my password and couldn't get it to work, so I called customer service and could not get a live person because the prompt told me to entire my merchant profile id, which i couldn't do because i couldn't get into my account to retrieve it. After going in circles, I finally called as a new customer and got a live person, who then told me he couldn't help me because i was an existing customer. I begged him to find a customer support person to help me reset my account so I could get into my account. I need to change processors today
More hidden fees than you can count and will continue to charge you long after you close the account with them.
They are polite... as they hide their continued theft of you/your customer's money in various fees, charges, and rules that make it unlikely you can get out of your contract easily.
Stay with Paypal (also expensive) or Square.
We wanted to try authorize.net and signed up. Integrating their software into our cart program was difficult and we decided to cancel before we ever used their services. We were charged about $100 but only got half back after canceling. What a rip-off.
Such a scam. My online shop made $1000 last year. Between authorize.net and flagship merchant services (secondary contractor), I paid at LEAST $1000 in fees. They made it extremely confusing and unclear upon entering into a contract with them, that I would be paying BOTH companies to process credit card sales online. The hidden, arbitrary fees were outrageous and unprecedented. It felt like whenever they felt like tacking on an extra $20 to my bill, they would make up some bull$#*! fee and throw it on there. They flat-out lied about the cost of this service when I spoke to the sales rep on the phone, prior to signing up. I wish this kind of thing were illegal but... #America
Authorize.net has lost all my money from web payments, as they've entered the incorrect merchant ID and then the incorrect terminal ID. I can't even engage their staff to resolve this issue. Truly awful. I'm about to commence legal proceedings against this company. Use anyone else.
Their customer service and attitude by sales professionals is a little bit lacking. I was about to open an account with them, but will stick to the lesser evil Paypal after seeing all these negative review. A small business person does not need to be raped with so many hidden fees.
I was contacted by an authorize.net company for merchant services. It looked good. By the time they added all the hidden fees it wasn't so good. I contacted the company to close my account. Because I was so new they would not let me close my account with out filling out some paperwork. I did and needless to say my account is still open still charging me. Thanks to this repetitive scam I knew enough to close down the bank account! This is not my first run in. I had a 3rd party keep a $1,000 transaction because they felt like it. No matter what I did they wouldnt release it. Asking for signed salles slips for an e commerce transaction. Authorize did nothing to help me.
They have no oversight to these 3rd party companies they do business with
Avoid at all cost.
Paypal is a little more but is trusted by more and has less problems by far
What a scam Authorize.net has going. My account should have been closed when it was closed by the E-Commerce Exchange. They neglected to close 1 account I didn't even know I had and have continued to debit my bank account for the past 9 months. Shame on me for not paying closer attention. Shame on you for your deceptive business practices. I shall make sure I register your scam with every consumer reporting agency I can find. This kind of deceptive business practice should not be allowed in this country.
Like everyone else said - Avoid at all costs! Their customer service is awful, their system works when it wants to, and they don't care because they'll still make their money off of you. Do yourself a favor and find someone else. Authorize cost my company more money (in lost customers because authorize.net issues) than I made by choosing them. Still don't get how they have so many customers- worst company ever
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WORST COMPANY EVER! I registered on their website and then they asked me to sign a paper document containing my credit card details. DOn't do it! They'll charge you even after you've closed your account with them. Don't trust that company whatever happens.
TOTAL F*ING $#*! JERKS! Sales is soooo stupid they don't explain things and argue and contradict each other all the time. The supervisor said he can't find my info cause i "won't give him my info"! I JUst gave him my name, email and company name! TOTAL a**HOLES! $#*!ED AND SALES ARE A*HOLES. ALL 5 OR 6 OF THOSE MEN! Customer support is just as stupid.
WORST COMPANY EVER! Do not work with this company! They are going to charge you many hidden fees directly from your credit cards. What's worse. They misinform you and without sending you invoices you will be charged in the background.
Customer care and Sales agents don't care about you. This is one greedy company. All they want is your money. They don't care about you. If you have a problem you need to call very expensive hotlines to wait and then get no answer.
Again: They do illegal stuff and charge you money without your signature which you will never get back!
Worst service ever! Charged $100 set up fee even though I didn't use the service and then recurred charges after account was closed. Other solutions exist that are way better. DO NOT use Authorize.net.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members