AudibleReviews 581

I was gullible and downloaded one 'free for 1 month' audiobook and a few days (ca. 1 week) after I decided to cancel my subscribtion. Of course it is not easy to find the appropriate option on the Amazon/Audible website so after choosing the most appropriate options I have written on Amazon chat and asked if my subscribtion has been cancelled successfully and I would not pay any money for it. I have received an answer that of course I would not.
Today I have checked my bank account - Audible has stolen my 60 PLN(ca. 15$).

I was shocked when realise I wasted my money buying aax file from audible.
You cannot listen this file on a device of your choice. I was unable to activate a device i have - rca mp3 player using audible manager software. This software telling me that the RCA digital player is not connected when the file copied from pc to the device successfull.
By protecticting copyright rights Audible ignored my rights - I have paid for a book and want to listen it on a device of my choice.
Shame to me lost some bucks.
Before you buy a book from Audible, make sure you will be able to listen especially if you dont have an apple device.
Pavel Gouchtchine

I don't even have an amazon account- I happen to sometimes use my brothers. And they took it upon themselves to charge me totally different sex/gender and name and billing address for his oops. Like what the heck? It's añl a pyramid scheme they'll deny but it's theft- only the account holders card should be used not other peoples. Do that anywhere else and it's theft but because it's amazon it's fine. Pyramid scheme- been using eBay more and more.

Seems like I signed up for audible free trial in August and I was automatically signed up for audiobooks because I have a charge on the same day September 29,2018 and throughout that time until January I have charges between audiobooks and audible so though they seem to be separate companies They both charge my bank account though I only signed up for audible. I have written a letter I should say email and requested all charges from September to January be refunded in full including an overdraft fee in January. Never again.

I never signed up for an Audible account. Noticed a $15.97 charge for December of 2018, so I contacted amazon who put me in touch with Audible via telephone. I was told by Audible that I was only charged for Dec. 2018 and was issued credit. Tonight I looked at my bank account and noticed a charge for 15.97 for Nov. 2018 as well. Got back on the phone with Audible and asked how many months I had been charged for and was told I was being charged since Aug. 2017. How is this even legal? And why is Amazon involved in this? I'm so angry I feel like closing my Amazon account- which I have had and use on a very regular basis for over 10 years now. If it weren't for all my prime music, my echo dot, and the streaming we do on our 4 fire sticks I would be done with Amazon.

I am a huge consumer of audiobooks. If I am in the car, a book is playing. I have yet to find any commercial site with an inventory as large as Audible or the quality of Audible's software. And zero complaints as to the quality of the recordings. I do wish the cost was a tad lower but accept the cost as I have yet to find another site which is competitive in terms of inventory, availability, quality, honesty, service. I really don't relate to the negative reviews I have read. Well done Audible.

I have been with audible for many years now and never had a problem until recently. I knew that I didn't have enough money on my debt card for the payment to go through. I was going to call and make a payment with a different card. When I called in I was told that they automatically charged a different card on my account with out getting my authorization. I would think that this was an illegal act? They immediately gave me a refund but that is not the point. The point is that a company should never charge a card without getting customer approval. What is worse if you make a change on audible it also makes the same change on Amazon. I really do not like this at all. I am about to give up my account. Because Audible is a subsidiary to Amazon there is no way to separate the accounts. What is done on one affects the other. I have been with Amazon since 2009 and I am seriously considering closing out my account. My advise is to use caution if you are going to use both Audible and Amazon.

After downloading my free books, I decided to cancel a month after my free trial window. I did so on the app. Or so i thought! Months later, i discover they are still billing my card. Shame on me for not noticing. I went back to the app to see what was going on, but my app had no personal info on me.? I called the number and reached a really proficient customer service rep, but try as she could... she could not find any record of me. Even though they had racked up $130 on my credit card! And, the free trials I downloaded seem to be MIA. Man - please beware! Don't do it!

Hello friends,
I have been looping around audible's self assist help to find a book that was given to me as a gift. It recognises that I have "already purchased" the book yet will not show up on my app or on my online account. I have since given up as it appears impossible to get assistance in Australia. It also madee sign up to an ongoing contract pin order to gain access to a gift (that I still cannot gain access to). You need to go to extremes to cancel this account. I would not recommend this service to anyone.