Audible

I likewise, have enjoyed listening to Audible since 2009; however, I have had recent problems serious enough to cause me to write a reply expressing my dissatisfaction. This problem began when Amazon acquired Audible. Having had account with both, problems arose regarding which to use. Audible offered to merge them together and I have had problems ever since. More recently (about 2 weeks ago) there must have been some programming change that has cause my partially merged account to cease working altogether!
- I can no longer log onto the mobile app. The app seems to get stuck on loading the home page and leaves a black screen with a spinning dial
- My internet access is marginally better. I can log on, but cannot listen to or buy new books
- My account shows 0 credits when I have 12 and at the same time gives me a warning that I am about to lose my 12 credits (those that it doesn't show I have) if I don't place an order, yet will not allow me to place an order
- I have contacted customer service more than a week ago and called almost daily to get updates or resolution without success
- I have been asked about 50 times if I am using my email address and if I have tried changing my password, which I have done about as many times
- I have uninstalled and re-installed the application multiple times, cleared the cache multiple times and called without resolution
- I understand the ticket was to have been escalated, yet I receive no updates or resolution. Multiple times CS reps promise to return calls or email and fail to do so. When they do, they have no significant update.
- I have spent at least 1-2 hours a day in trying to gain resolution, which seems to be more time that Audible is spending.
- I would think in worst case, they could deleted my account, give me a new one that works and reload my library, credits and history, but it has not been done. I did get an offer to merge my accounts which was done in 2016.
- no less than 4 reps (3 of which claim to be escalation specialists) claim they will take personal control for resolution and have failed to do so.
- I lose about 2-5 listening hours a day and pay the premium subscription for the pleasure of doing so.
- To make things worse, I was recently offered 2 whole credits to help make up for my trouble. Two credits which I cannot use because I cannot purchase, nor listen and which will shortly expire because I have not purchased. Imagine my frustration

At this point I am on a journey to tell every user to not make changes to or upgrade your account. Above all, do not let them merge accounts at risk of the same problems. Do not rock the boat and you might get to continue listening without problems.

Still unresolved,
Brent Rasmussen

They linked this service automatically to my Amazon account. Then when I cancelled my membership, they reinstated it automatically on their own. They also stole all my credit card information from my Amazon account and there is a note on their account that they can just select the next card in the list and bill to that one if the first one does not work. Then of course when you go to complain - There are NO email addresses and NO phone numbers. Very illegitimate business practises. I guess this is how you get to be the second richest man in the world... cheating your customers as much as possible. Never will use this service again as it is really set up as a scam. Hope someone takes them to court.

2 titles I know i used monthly credits for were randomly locked and removed from my purchase history.
I contacted support and they said I never purchased them and should have email receipts.
Convenient for them, I haven't received POP through email. ONLY PROMOS!

Looked online, and I'm not the only one that's had issues with audible taking stuff away that people paid money for and not taking accountability, but rather blaming the customer for not going to the ends of the earth to keep track of their purchases... when the corporation acts like they do it for you in your account "for convenience sake", but really, it's so they can control the info and manufacture plausible deniability for issues like this.
Millions can be generated with shady tactics like this.