Audible

The service itself is decent. I agree with other reviewers that it's quite expensive. Probably even more expensive than borrowing digital books. I was tempted to sign up for the 30 day trial but when I saw I had to input credit card information, I skipped it. Instead, with my Amazon Prime membership, I chose to listening to the free channels that supposedly a $60/year cost.

While the channels are interesting, Audible doesn't make access to listening very easy. First off, you can't listen to Audible on a Mac. They have complicated steps on how to stream your books through iTunes but doesn't seem to be available for channels. Second, the website offers nothing except links to download the app on various devices and platforms. Browsing on the website feels weird and awkward because you can't stream anything from there anyway. Thirdly, there is such thing as web-based streaming; Spotify has it. Amazon Music has it. Audible, for some reason, does not.

Therefore, you are forced to download an app onto your mobile device just to listen to stuff. So if you're on your desktop or laptop most of the times, and don't have your eyes glued to your phone all day, it's impossible to streamline your workflow because you have to use two devices. On top of that, apps nowadays are so untrustworthy; ready to spy on you, asking for access to everything, and probably even secretly phishing your information.

Again, the service itself is a fantastic idea. The user interface on the app is alright. However, you are so limited in terms of functionality and simple desktop availability. Without Amazon Prime for the free channels, the cost for simply listening to books is quite high and frankly, not worth my time or money. If you don't mind the price, or using only an app on your phone or tablet, Audible is for you. Also, watch out for the automated charge after 30 days. Although I'm aware of it, many people aren't.

I've been a member of Audible for years. Last month was the first time that I ever called in to get a credit for the books that I didn't like.
It was a great customer service experience and it took five minutes to process my request. I purchased some additional books that I was not happy with so I made a call last week and spoke to the customer service representative from hell. I gave him my email address and he claimed that it was incorrect. The conversation lasted over 25 minutes. He kept over talking me and just giving me the runaround. I fought very hard not to cuss him out. I ended the call by hanging up in his face because he got mad at me because I told him he was not doing his job. He proceeded to tell me that I didn't give him the information that he needed in order to help me. The address that they had on file was when I lived in Dallas.He ended up whispering the name of the street I guess trying to give me a hint. I brought that to his attention but he claimed that he was only saying that because that's what he thought I said. I gave him a couple of addresses and he kept saying that they were incorrect I tried to get into my profile to see what address is on file in the address that I have my payment under my method was the correct address.
But yet and still he excepted my back up address as the correct email address. He needs to be coached as well as reprimanded for giving piss poor customer service. If there was another service comparable to Audible I would cancel my subscription. The next person that I called verified that the information I initially gave the first customer service rep was correct. He spent time to make sure that he took care of my complaint and he gave me three credits for my trouble. I still wanted to make sure that this person was reprimanded. I asked to speak to a customer service representative each time and was not able to.
Do better!

OKAY PEOPLE I DON'T KNOW HOW TO SOLVE THIS?!

I heard about Audible through Michelle Phan, so I went signed up and keyed in my debit card details, ONLY to find that it said my card have been registered. Which was baffling, so i deleted my Audible app and mind you before i registered everything was fine i had no charges to my card NONE at all
So i was told that my card had been registered before and all of a sudden im having charges i checked audible STILL NO CREDIT.

So I emailed customer service
Who constantly told me i wasn't emailing from my account. EVEN though i provided card no, bank acc details everything they needed to know
They don't seem to give 2 flying piano they just kept telling me im not emailing from the account they can't do anything
IF I WAS A SCAMMER would i still provide bank details everything? They can check from the ref no that i have provided yes?

Customer service personnel kept changing from one to another
And after the first one most of them probably don't even know what its all about
THIS month i received another bill from AUDIBLE and just tried emailing them to cancel the card.
IM SO PISSED! They just keep charging me even though i ask for NO REFUND JUST CANCEL IT!

Im feeling like i would even need to go to the extend of cancelling my debit card.

I WOULD GIVE IT NO STAR IF ITS EVEN POSSIBLE

Say what you like about Amazon, they know how to run a company well and they do right by their customers. So I'm totally baffled that they own Audible which is going down the tubes. Whenever I call customer service, the connection is so bad I can barely hear it understand the agent. The last two times I called I was hung up on. As if it was like calling a governmental agency where the employees couldn't care less. The automated message preceding the connection to a live person actually asks customers not to abuse the employees. That let's you know how frustrated the callers are. My thing with audible is 7 out of 10 times that I try to use a credit to buy a book, an error message pops up that says the book is not available in my country. Ha! My country is the US: southern California. They fixed the problem once but it's back to that again, so the credits just pile up and once you get to 10 credits if you don't use them they start taking them away. It's like damn people. Life is hard enough. If you fixed the bugs in your system maybe you wouldn't have to ask your customers not to abuse your employees. I mean no excuse for verbally abusing anyone but also no excuse for running a shoddy operation where customers feel like they're getting screwed constantly.
Now I'm just trying to buy ten books with my ten credits so I can "gift" them to a family member, and then resign. Thank you to the person who advised to make sure to get an email confirmation once I close my account. I don't feel like Amazon cares about this company and it has farmed it out to overseas folks who don't have the support, or equipment to do a good job, and has burned out the best if their employees.

Today my wife was checking our bank account and realized there were charges for the past three months we were not aware of. After calling the toll free number and speaking to Audible.com I was informed I had signed up for a free trial. I honestly cannot imagine this for one reason. I do not like to listen to books on the computer, so I would never have subscribed to this site. I checked my account and found I had ordered a bible version which would take 98 hrs to listen to. I have in my office approx. 30 bibles of different translations plus a bible program with 25 bible translations, Greek and Hebrew resources, 24 commentaries bible dictionaries and much, much more. NOW GET REAL! Would I have paid to order a bible on line? One point of evidence is this, if I ordered the bible 7/22/2015 wouldn't I have downloaded it or at least listened to a small portion by now?. DUUU. I supposedly signed up but never opened my purchase one time, not once. What kind of ding bat would do such a thing? Maybe I just had extra money to give away. When I spoke to the representative she told me there is fine print which I must have overlooked. One question concerning that comment, if my site is so legitimate then why do I have to have very small print for someone to read? She also told me it is understandable of why I did not read the small print because she had done the same thing. I could care less why somebody does or doesn't do something. Is her comment suppose to make me feel better? That doesn't change the fact that I have been charged for three months for nothing. My advise is, read the numerous reviews before you deal with Audible.com. After reviewing the ratings, you probably will move on.

My main complaint about audible is their customer service. They are annoyingly full of empty polite phrases that take up a great deal of the conversation, but they actually are incredibly unhelpful. They are sometimes rude and obnoxious in how they answer your questions about the website, and most annoyingly bluntly unconcerned about their own lack of any sort of helpfulness.
To illustrate, I purchased a book recently and as I listened the author referred me to a questionnaire which is part and parcel of the readers ability to benefit from the book. As I could not find this online I contacted the audible customer service via chat. Not only were they not providing the material intended by the author, there was no apology or intent to correct this problem. Instead the answer was (copied from chat):

"I have done extensive research on the issue, as well consulted my supervisor regarding your inquiry. In fact, has a message attached. The messages states "Please note that this recording may include references to supplemental texts or print references that are not essential to the program and not supplied with your purchase."

So, the author tells me to get this PDF and audible.com has conveniently decided that these are "SUPPLEMENTAL TEXTS... ARE NOT ESSENTIAL TO THE PROGRAM".

And all that was in response to me saying "The author intended to have that available. Could you please look into the situation further and make it part of the download?"

Shortly after this obnoxious declaration, as i was gathering my thoughts she disconnected claiming that the conversation was idle for 5 minutes, which was a complete lie.

On the positive side, Audible has stood by its word that if you don't like the book you buy you can return it and I have done so several times, immediately getting back my credit. Just as long as you don't need PDF materials for your book, they are fine.

No customer support. No possibility to return a book
Too busy to answer your complaint. Not recommended

Stole 6 credits I paid for because I cancelled my membership. If you cancel the membership they'll take what you've paid for off you. 100% theft

I get audiobooks for free through my local library and Librivox. Not trying to get roped in and jump through hoops just to listen to audiobooks