Audible

I purchased an Amazon fire tablet in Oct 2016. I was curious and excited about the new tablet so of course I went to each pre installed app to see what they were. Apparently, when I opened the Audible app I signed up for a free trial? I wasn't ever planning on using the app and didn't think twice about it as I never opened the app again after that first day.
Fast forward to April 2017, and I notice I have lost $77ish from my account, in charges of $14.99 or $15.99 for the past 5 months. I was super frustrated and thought I had been scammed. Did some research to see many other people have had the same issue. Read many reviews online about how terrible the customer service was and how hard it was to get any help, let alone a refund. Needless to say, I was more frustrated and ready to go to battle on the phone for my refund and to leave a piece of my mind for what had happened.
Couldn't have been more wrong. Wonderful customer service rep happily and quickly helped me to cancel the service, refund me in full, and send me confirmation emails for my own records. I was beyond impressed with her service and extremely grateful to have my money back in my pocket.
I learned to not judge a company's customer service off the reviews I've read, but off of my own experience with them. Yes, I'm sure there are some rude and difficult agents, but that doesn't mean that there aren't wonderful ones too who are understanding and willing to assist however they can. Just my experience and opinion, take it or leave it.

I have to say some bad things about Audible.com, which has been collecting my membership fees while denying me access to my library of audible books. I have spoken to customer service numerous times over months in an attempt to update my account and get access to the books I have bought. We get nowhere because they insist that I answer all their questions in order to ascertain I am who I say I am. That means validating a credit card number that was canceled and reissued (which has nothing to do with payment), and they insist I access my account through an old email address that has been out of commission for years now. I'm a pretty patient person, but I was losing it today when I could not remember the street number of a former address. I couldn't even cancel my membership because I can't access the account. I had to have my cc company put a block on the merchant. Sheesh! Listening to books shouldn't be this hard. I'm losing my Kristin Lavransdatter trilogy, my friend Rachel $#*!inson's fabulous new book on grief narrated in her voice, the autobiography of a yoga that I listened to regularly to go to sleep, and many more books. I'm very disappointed in a company that purports to be devoted to customer service. Although it is fun to use the word purports.

Since Amazon acquired Audible it has went to hell! The latest action from Audible is the final one for me. I have been an Audible member for over 15 years and paid for over 200 titles. I am/was a PC listener. Until January 2023 used the PC app to listen to my audiobooks. I was able to download my books easily and listen whenever. In January Audible (Amazon) removed PC support for Windows. I do not have any other Audible capable device and damn sure won't be purchasing a special device for Audible audiobooks. I will be filing with the FCC for fraud. Audible has collected money for the hundreds of books I have purchased and now have prevented me from accessing them.

I left because you can't allow your monthly credits to build up, they take them even though you paid for them

I AM WRITING THIS REVIEW, SHOUTING IT, BECAUSE I HAD BEEN TOLD IT WOULD BE EASY TO CANCEL MY MEMBERSHIP WITH AUDIBLE.COM... IT IS NOT EASY TO CANCEL YOUR MEMBERSHIP. I WARN YOU.
DON'T EVEN START A MEMBERSHIP. I CANCELLED MINE, BUT I STILL WAS CHARGED ANOTHER MONTH. I AGAIN WENT IN, CANCELLED IT AGAIN JUST FOR GOOD MEASURE, THEN ATTEMPTED TO DELETE MY CREDIT CARD INFORMATION SO I DON'T GET YET ANOTHER CHARGE... AUDIBLE DOES NOT ALLOW YOU TO DELETE YOUR CREDIT CARD INFORMATION EVEN AFTER... I REPEAT EVEN AFTER YOU HAD CANCELLED YOUR MEMBERSHIP. WHAT KIND OF COMPANY DOES THAT? IT'S SHADY. IT'S NOT GOOD BUSINESS. AND, I WILL BE CALLING MY CREDIT CARD COMPANY AND MAKE SURE THEY DON'T ALLOW ANOTHER CHARGE AGAIN. WHICH, IS A PAIN IN THE BUTT, BUT THAT IS WHAT BUSINESSES LIKE THIS HOPE AND PRAY FOR, SO THEY CAN KEEP EIKING OUT MONEY FROM PEOPLE WHO TRUSTED THE PROCESS. NO WONDER THIS COUNTRY IS GOING TO HECK IN A HAND BASKET. SAD. REALLY VERY, VERY SAD. I FEEL BAD FOR THE AUTHORS TOO, AS IT REFLECTS POORLY EVEN ON THEM, WHO ARE ALSO INNOCENT IN THIS "FREE MARKET PLACE."

I was charged $20 that I never spent, I was never even subscribed! Never purchased anything ever. I tried to get the matter resolved but instead I was met with an incompetent potato that wouldn't engage with me and who I could not understand at all - not just because this craphole company decided to base their call centre in India to save money like the cheap whores they are, but because HELLOOO CAN YOU ACTUALLY SPEAK AT A DECIPIL THAT HUMAN EARS CAN HEAR? I just want my $20 back and to talk to a person to resolve the issue. Complete bull$#*!, give me my f**** money and fire that SPUD. Thankyou not at all you sons of b*****.

I hate Audible! I love audiobooks but seriously HATE Audible! I currently own over 1600 audiobooks through Audible. I thought it was a great deal when I signed up 7 years ago. There's a flat fee every month for credits, with "most" audiobooks being one credit. MOST being the key word, because many audiobooks at Audible cost more than one credit. Oh, and pay careful attention to what you pay for credits - usually around $12 - because many audiobooks are under $12 and when you go to purchase one Audible defaults to using your credits. So, a $5 audiobook will cost you a $12 credit unless you pay really close attention and switch the default mode. Audible also offers a "Great Listen Guarantee." But this "guarantee" is bait and switch BS. They claim, "With your Great Listen Guarantee benefit, you can return your Audiobooks online with ease. Audible members can return any Audiobook purchased in the past 12 months. You can make returns from the Audio Purchase History page on the Audible desktop site. For the full instructions on how to return a title, please follow these steps... " Oh, but read the fine print,"Note: Members can return a SET [emphasis added] number of Audiobooks using the online return tool as long as the Audiobook(s) was purchased within the past 12 months... If you receive an error or are unable to return your Audiobook online, please contact Customer Care." Apparently, "set" is determined on a case by case basis. So, go ahead and try to return three or more audiobooks and see how far their "Listener Guarantee" goes. I dare you. It doesn't matter if you buy 200+ audiobooks a year. They will revoke your 'online return privileges' and force you to call their customer support and wait on hold 20 minutes before reaching a condescending human to return an audiobook. Let's face it, 33% of the content on their site either has atrocious narration or has other issues (missing chapters, skipping, etc.) that makes it nauseating to listen to and SHOULD be returned. So, their "Listener Guarantee" is false advertising. Audible reminds me of a really bad car salesman. After speaking with one, you walk away feeling slimy and convinced you don't need a new car that badly.

I was a customer for about 8 years... spent hundreds of dollars and had a TON of credits unused in my account... my cc on file was lost and instead of contacting me for a continued membership Audible cancelled my account and stole all my credits (I think about 50 credits). They refuse to give back the credits and don't seem to care that I am out the money already spent. This has happened before as I've been a LONG time customer but in the past they have ALWAYS reinstated my account and issued back the credits. This is the tail end of my hour long conversation with their customer "service" rep AKA robot before he ended the chat: Kwame: I don't mean to rush you, but I havent heard back from you in more than 2 minutes. Is there anything further I may assist with? Me: YES GIVE ME BACK MY CREDITS Kwame: I am sorry Keri, as before we are unable to provide further insight or assistance with that request. Thank you for contacting Audible and have a great day! Kwame has left the conversation. SO DISAPPOINTED

I was billed automatically with prime subscription, never ordered it. My bank was not allowed to dispute it.

#‎Audible‬ what a catatonic fail. No support for kitkat. No access to books. No resolution date. Pathetic support Audible ‪#‎EpicFail‬...

Audible does not work on 4.4 - Audible are not ready, have no manners to deal with this and sense of urgency is patronizing at best. Worse, Audible have no way to help you, no date in which they promise to fix. The suck $#*! ill-informed arrogant attitude pushed me way over the edge.

To Support: I cannot delete books on my device. (simple... right?)
A: Delete all books on device. Kitkat is not supported
Q: Really?
A: Yes!
Q: 15gb?
A: Yes
Q: Supervisor please...
Q: supervisor... how do I not delete 15gb.
A: Easy move files
Q: ok files moved. I cannot download any purchases. Cannot even see them.
A: mmm oh. Kitkat error. We know about it. Did we put you through to developers yet?
Q: huh? Developers? No! How do i listen to my books?
A: sorry... listen on your laptop!
Q: while walking around?
A: well. No thats not what i meant.
Q: Then where?
A: ummm... emmm. It is a known error... emmm. Ummm...
Q: When will the new app/fix be out?
A: Soon.
Q: Thats not an answer, when?
A: I dont know... in the next month!
Q: and between now and then?
A: listen on your laptop!
Q: Really, I travel 80 to 90% of my time!
A: well you see...

[FRAUD]I would like to complain about the way Amazon has handled my bank card details and the consequences it has had on me. They have disclosed my private information to one of their subsidiaries, who's charged me $286 for a membership I had not subscribed to, on cards for which I had never provided them. I have let them know one of the cards is not active anymore, that I closed the account connected to it and moved abroad. Audible is claiming to have "a strict policy on refunds" and saying they will only issue a refund for the $197 they wrongfully charged me if I 'present an official letter from my bank in Brazil proving I did not get the money they claim to have refunded me'.

I am as far away from Brazil as they are at the moment. I live in England and cannot go to the bank and ask for that. Moreover, banks won't disclose information of that kind about a former client over the phone for security and privacy reasons. Audible is purposely trying to find a way to actually not fully refund me for the charges they have made.

I am attaching a few of the conversations I have had with them. Basically, Audible refuses to explain to me how they got to charge me, and Amazon is dismissive about what their actual policy for customer privacy is, and about why they leaked my private information to Audible without my consent and even after I explained I wasn't in brazil to receive the refund or go to the bank in person to get the proof that want that I didn't actually get that cash, they insisted on claiming they refunded most of the money there. I'd like this matter to be looked into seriously, as I don't know who else has had access to my cards' details, and I believe millions of other people might be affected by these fraudulent transactions in the US and worldwide.

I am at your entire disposal and would very much like that to be seriously looked into.
Best,
Lachesis

DON'T BUY THE PREMIUM PLUS Annual! I have been a listener since 2011, I was encouraged to upgrade to PPA. ($149.50) From one of the regular plans $22.95 / 2 credits a month. The PPA, says you get 12 credits and unlimited returns and exchanges.
NO QUESTIONS ASKED! (It was IMPLIED)
In there own contract and wording.
And, so I bought there $149.50 PPA membership. I FREELY gave over my payment. I was SOLD. Because,
I was TOLD no problem WITH exchanges and returns. And, There was no wording of what would happen. BUT... Then, after making a numerous amount of buys, exchanges and returns they
STOP, my exchanges/returns. What did I do? I followed the contract. I followed what I was offered.
They sent me a email saying I was abusing my power of returns. What is the abuse? How is that?
When I was told. When I was encouraged, exchanges and returns where unlimited. Plus, everytime I made a call for my returns, they sent me a message from customer service telling me with my membership I can return ANY, I repeat ANY AUDIBLE BOOK I AM UNHAPPY WITH!
And, this is why I bought this membership. Why is it the little guys, are the one who always pay for there LIES. For the misrepresentation of there CONTRACT! They are not to be trusted. Like a fish and reel. They real you in. And, your hooked, Then they can di what ever they want they got your money.
But, BEWARE, BECAREFUL, BE CAUTIOUS. Just cause you see it in writing don't mean they have to follow there own rules! They have a different playbook!