Audible

This site is very good easy working. I'm lucky opportunity working this site. Book reviewing always easy.

There was np cancellations options in the app, on audible.com or amazon.com. I ended up having to call a US number from Norway.

I've been a member for 7 years, own 800 books with them. Now I run into technical difficulties and they refuse to help me.

Logging in with my Amazon password was a nightmare. Had to redo password four times to finally get in, despite clearing cache, cookies, restarting browser and screaming at my monitor. Finally able to log in, went to purchase extra credits but the site would not let me. It kept telling me either I had no card on file (although they do not appear to have any difficulty come billing time each month) or that I had to call customer service. Finally all of my cards came up out of nowhere and I proceeded to try to delete all but one, but each time I went to delete one it came back with the "No card on file" issue. After an hour of refreshing, deleting, relogging in and screaming at my monitor and at my office mates I called customer service. Apparently Audible felt that having me speak to a nescient, disingenuously apologetic female for whom English was at best a second, but more likely a fourth language, would add another layer of sweet torture to the sh*t cake I was being served. I was treated to the phrase "Your Account is Populating!" at least nine times in a tone so pregnant with anticipation I could draw no other conclusion than that she had never before ventured past that hallowed achievement. I was right. Instead of fixing the problem she wanted to sell me the extra 3 credits on the phone, rather than telling my why I wasn't able to do it on the website. She said that it might "disappear" as offers such as that one were not always available on the site. When the help desk call devolves in to use of magical, disappearing phrases I'm out o' there. I declined her help and decided to just buy the damned book, which I suspect is an integral part of their business model. Interestingly enough, when I logged back in the phrase "Buy 3 Extra Credits" appeared twice. "Buy 3 Extra Credits""Buy Three Extra Credits". I think they were trying to hypnotize me. Bottom line - I wasted 2 1/2 hours of my life and $4.75 on a roll of Tums. Way to go Audible.

I've been a member of Audible.com for close to 11 years now and am a fan. I used to be a big fan, but there have been a couple of changes making it less so. For that reason I'm editing my original review, marked with the word update.

I have a platinum annual plan and it's (still) worth every cent, for the following reasons:
A wide range of books, I never have trouble finding something new and interesting and I regularly discover a new series. Update: I used to follow 2 prolific listeners who regularly write reviews. They most likely still write those reviews, but the follow function is no longer supported. Instead I need to bookmark their listeners page and regularly check these pages myself.
A credit costs less than $10, cutting down on costs per book to less than half the regular price.
Daily deals, with books for under $ 5, sometimes as low as $ 0.99. It makes it worth your while to try something completely different. Update: sadly this feature is no longer available to residents outside of the US (and possibly Canada, I haven't checked)
If you don't like a book, you can return it, no questions asked. I have done this several times and am really happy with this courtesy.
Different sales, like: two for one-sales, use 3 credits and get $10.
'Whispersinc' is fantastic: buy an ebook on Amazon and get the audiobook at a sales price. It's great fun, because you can listen to the book in your car and when you get home continu reading it on your tablet.
Update: I don't know about the share a book-option anymore, so I deleted this part of my earlier review.

I listen to audiobooks every day and am always amazed by the great talent of the narrators. Though of course not all are great, most of them add a big plus to the book. Making listening to books my number one hobby.
Update: though I still enjoy using Audible, on the whole I feel less welcome as a customer due to the changes.

HEY AUDIBLE! It took another bad review from me to get you off the dime and when it did you graciously allowed me to access my library. You know, the library I PAID FOR! There was another library on my account and that's my grandson's. CONNERWEBB is his user name and I can give you his password.
AGAIN... I can't remember our telephone number some TEN YEARS BACK... nor can I remember our email address from that long ago as they've been change several times since then.
My grandson's name is CONNER hence the user name connerwebb. That's CONNERWEBB. I spell phonetically CHARLIE OSCAR NOVEMBER NOVEMBER ECHO ROMEO WHISKEY ECHO BRAVO BRAVO!
I can provide his password as well since I established that for him myself.
GET OFF THE DIME YOU CLOWNS YOU'RE JOB'S ONLY ABOUT HALF DONE.
Judging by the reviews on SiteJabber you're circling the drain while behaving as though security is all you're about.
I repeat. Amazon bought you to eliminate you as a competitor. You're being allowed to die on the vine. Amazon's too cheap to keep your software developed to stay compatible with any OS more recent than XP! What that means for us is a Cold Boot whenever we download any of the content in our library because our computers will be LOCKED UP AND THE CONTENT WILL HAVE TO BE IMPORTED MANUALLY!
AGAIN, THE LIBRARY YOU'RE KEEPING MY GRANDSON OUT OF IS CONNERWEBB AND AGAIN, I CAN PROVIDE HIS PASSWORD.
HOW ABOUT IT? Are you going to pretend to give a rat's $#*! or actually do something to help my grandkid out?

Edgar W. Webb
*******@gmail.com

I was originally part of Audible USA which I joined 15 plus years ago whilst in the UK. It worked well. When I wanted a book I paid for it and got it. There were occasional issues with downloads and I phoned the USA helpline (from UK, New Zealand and Australia), got through to a real person, and was talked through the problem courteously and without dificulty. I recently purchased an audible supplement for a Kindle book and the download simply did not occur. I have done this exercise previously with no problem. I went online to get a phone contact but was repeatedly diverted through to the Australian subscription service and could not find a useable helpline number, the USA number not being available; the "Contact" button just took me through another irritating online circular exercise. I do not want a subscription, I want to buy a book when I feel like it but this is no longer a going option. I cannot get through to the US divison from Australia and am left with loss of money and no redress. I want the book I paid for or my money back; I can achieve neither. If there is a means of redress, I can't figure it out and it should not be that difficult. I did send an email online with no response. I would love to buy more audible books but there is no way now that I will do so (as a matter of principle). Audible should sell the punters what they want, not foist a difficult system on them. At least offer an easy to use helpline rather than this impersonal and irritating subscription website depicting a jolly smiling lady belying the frustration of dealing with the company. Oh, and did I say some of my books have gone missing, well they have. I would normally formally and courteously complain, but there is no easy way through and all is left is to deliver a bad review via Google. It is time that avaricous companies gave up the time consuming and difficult online stuff for the sake of profit and paid a few real people to answer telephones.

BEWARE! My 3 month trial wasn't over and they charged my card! And then you can't cancel in the Audible or the Amazon app - you have to call.

I started a free 30 day trial of Audible and about half way through I canceled the service. I double checked that all was canceled and forgot all about it. I recently found out that Audible AU was debiting my account the $14.99 monthly fee?! I contacted Amazon who informed me I needed to contact Audible (despite Audible being an Amazon company) and after a 2 hour lengthy conversation with a rep who ignored me every time I told him I wasn't interested and to cancel the account I did not sign up for! In the end I gave up, contacted my bank, canceled my Credit card and instructed my Bank to block Audible AU from taking any money from my account. I then contacted Amazon and was informed that when I updated my Credit Card info with the new card that Audible shared the same Credit Card database and would deduct any money they considered owed to them from my account. Needless to say I canceled my Amazon account! Unbelievable that Amazon could allow this to happen. STAY AWAY FROM AUDIBLE THEY ARE A SCAM!

I signed up for Audible's 30 day free trial. All was well, but I forgot to cancel, which I admit is my mistake, but what happened next is ridiculous.

I cancelled 1 day in to my paid membership after the free trail for $14.95 which I was charged. When I cancelled I realized I had 1 free credit and did not use it hoping for a refund as I no longer wanted to use the service. I then went in to the customer service chat to see what could be done.

I told the customer service rep that I understood I did not cancel in time, but if I cannot have a refund, I would at least like the free credit reinstated. I was told that could not be done as I cancelled the membership. I repeatedly asked the rep what exactly I was paying for if the first month was free, I paid for the 2nd month and now I have no membership benefits or the free credit. The only answer they could give was that I paid for my gold membership of $14.95 and had cancelled it.

I then asked the customer service rep how that makes sense? What if I would have used the free credit and then cancelled my membership, wouldn't I have a free book and still be charged $14.95? The rep replied yes. I then asked how it makes sense that I cancelled without using the credit that I am now left with no book or membership charges despite being charged. Same answer.

Throughout this conversation I asked multiple times what I was paying for if 2 days in to the month I now have no credit or benefits.

At this point the rep offered to reinstate my membership and restore the credit which sounded great as I had been charged for the current month. However, then he proceeded to tell me it'd be an extra $7.49, but I'd have 2 credits!

Most membership sites if you cancel after the renewal you will charged, but you still have benefits for the month you paid for til the next renewal period. Apparently not at Audible. If you cancel you only hurt yourself. Use the free credit and then cancel. Get as much as you can out of them.

I understand they are trying to make money offering free books with a 1 month trial, but if the trial isn't making money maybe they should discontinue it. Shady business practices is certainly not the way to make up for the losses.

One star is for Lisa in Nevada she was definitely a big help canceling my membership unlike her coworker before he was no help he literally kept huffing making me upset why tf He huffing I'm the one being charged in January. I cancel the membership thinking that's all you had to do nope,! I was wrong they charge me again so I called to see why I can't remove my card it keeps charging me. He claims I have no charges from the last 4 digits of the card but I'm looking at my online statement I was charged by them I didn't want to talk to him cause he already got us heated so I said I want the supervisor he said he giving me a warning which already I'm heated I don't give a $#*! about a warning he hung up on me knowing I said not too and to handle the line to someone higher He kept going on about I threatening him you damn right I going leave a bad review because of his non professional help he be the reason someone like me is leaving a review and me telling every person I know not to subscribe to this app call me a Karen make sure you add lani at the end cause this hawaii women dgaf it's the principal my money is being taking the first time I did the steps to cancel no where on the site said you have to call to cancel it's a bull$#*! app.