Audible

I was surprised that after cancelling my audible membership all my credits were removed however, I sent an email to the customer service team and they were able to help me get the credits back and they even offered me again a free trial. The respond email was very fast and the agent was super kind. It was really a great experience because even though it was my fault, the agent was able to find a solution with an exceptional customer service.

I made a book purchase in an Amazon store 12 months ago and was unknowingly and unwillingly signed up for a pay per month membership. The store clerk never explained that I had to cancel the membership after the trial period and Audible used my Amazon payment card to charge my account $14.99 per month for 12 months. I only recently detected it and called customer services. They cancelled my membership and offered me a refund for 6 months membership but not the full amount. These methods are borderline fraudulent and should be banned. It reflects badly on Audible and Amazon to use tricks to enroll people and quietly charge your credit card (NOTE: I did not provide Audible with my payment details, they stole it from Amazon without consent). Shame on Audible and shame on Amazon.

I received an email from Amazon audible, and I accidentally clicked and subscribed audible without realizing it ( it charged through my amazon account, so I was not asked my credit card info).

I found out after being charged for two months. So I tried to listen to an audible book. Their software is REALLY HARD to use. I could not listen to audio book from my local PC.

I called to cancel to service. They only refund one month of my membership, because I downloaded one book which never uttered any sound.

NEVER try audible.com. It is a shame for Amazon to let it carry its name.

Audible does not even deserve one star.

For the past 18 months, erroneous charges every month for $14.95 have appeared on my credit card totaling $269.10. Ever since these charges appeared, I have utilized audible.com chat, customer service, email and have transcripts admitting error and promising a fix. The charges keep coming. I spent four hours today of my vacation compiling credit card statements, identifying charges, scanning, and the follow-up hasn't even started. Additionally, I endured customer service reps with bad phone connections, minimal English skills, and multiple hour-long waits that still didn't result in speaking to a supervisor. I am supposed to be transferred to America if I request, but this didn't happen either.

Big corporations send armies of overseas workers earning $. 10/hour to perpetuate dishonest practices. No way to be during the holidays or any other time Jeff Bezos Don Katz taking advantage of working class people.

Only gave it one star because I wasn't able to give zero. Very awful scamming resource. As so many others have pointed out, after signing up for a FREE trial, they immediately charge your account $16 without having asked whether you want to use audible or not. I also never gave any card information to them, so my information was stolen from my amazon account, which I do not appreciate. And the credits that I did pay for, (even though I wasn't even aware that I had been paying for them) cancel after you cancel your account. If I had a dollar for every time they asked me to confirm my cancellation of the membership I never applied for, I'd have enough $ to shut this horrible scamming app down. Very disappointed. Do not purchase. There are many cheaper, and more moral alternatives than $#*!-audible.

I had no idea I was buying a subscription for a audio facility, thought payment was for the language downloads I wanted. The page is full of ads and cannot be read properly, £15 down the drain unless I can get my money back. Its taken me 2 full days to work it out, I've emailed Amazon now I'll try Audible.
The reason I fell for it in the first place is, that Pimsleur's site sells the 5 Arabic lessons in question for the same price. I just couldn't find their site at the time but I have now.

I have to say I was given a refund promptly (as soon as they received my complaint), so my view has changed to an extent. I still believe 'Audible' could be a little more clear about what they are offering because I'm not entirely sure even now.

I was charged a monthly fee without my consent or a billing agreement. I signed up for the free trial, and I never received a notification that I was being charged for several months of a $14.95 fee. I had to pay just over $100 for a membership I never used, nor did I agree to. Buyers beware, it is an Amazon.com company so if you have a credit card on file and sign up for the free trial, make sure you cancel after as you will unwillingly be charged. IT IS A SCAM!

I joined today with the 30 day trial. Couldn't get that free book to load. Tried to purchase another. That wouldn't load. Although both were in my desktop library neither show up when logged in to my Samsung S6 (but my credit cards are listed without issue). When I looked the books up in the app it says I have already purchased them but clicking on them leads to error pages without any understandable explanation. Cancelling took several screens and showed next steps below the fold (feels a bit deceptive). I couldn't even explain the reasons I was leaving because their form limits characters giving you about a sentence to work with.

I have NEVER bought (or even read) an ebook. I never subscribed to ANYTHING. I never signed up for a free trial. I never clicked any boxes while checking out on Amazon. I've never even heard of Audible.com until they started showing up on my cc & bank statements. By the time I first noticed it they had already been charging me $14.95 for 6 months. I called the phone number on my statement and they canceled my membership(?) and refunded my money without too much hassle. Now (3 months later) I just discovered that they are still charging me but now they charge a different card every month. Discover, Amazon store card & this month was my debit card! WTF? If you have credit cards saved on your Amazon account you will be the next potential victim of this fraudulent scam.
BEWARE!

I had a trial running last year and canceled it as the app would drain the battery of my smartphone so badly, it was ridiculous. How can an audio book app cost so much energy that after listening to an audiobook for 1 hour, 40% of my battery is drained on a new phone?

Then I went ahead and canceled the subscription. Many months later I found out they had continued to deduct a membership fee despite my termination. I have never used their service again. They must have noticed that and still did not inform me. I can only recommend everyone to stay away from such a company.

I was very excited to have an audible account but when I actually got one i realized that the promises for an unlimited experience are falsly advertised and the experience is in fact very limited... The audio books I did listen to had great quality and everything I just wish the conditions on their website were more clear and not just a bait and switch..