Costway Reviews Summary
The company demonstrates a mixed reputation among customers, with notable strengths in product quality and ease of online shopping. Many customers appreciate the affordability and functionality of items, alongside prompt delivery and a generally smooth purchasing process. However, significant concerns arise regarding customer service, particularly in the areas of support for product issues and difficulty in reaching representatives for order cancellations or replacements. A recurring theme is the frustration with self-service solutions provided for repairs, leading to dissatisfaction. Overall, while product satisfaction is evident, the customer service experience requires substantial improvement.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Good website, interactive and reasonable price.
Unfortunately chair I ordered seems to have loophole in the model in the sense my feet don't reach on floor when on lowest setting and I'm 6feet tall.
Order and delivery as expected - Happy so far, nothing more to add
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Costway inc.
Good experience prompt delivery good communication throughout
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Costway inc.
While it was a bit difficult to navigate the purchase it is just what we wanted and seems good quality
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Costway inc.
Not as smooth as i had hoped but the team came through to assist once i emailed them
I already got delivered. But i bought for my friends to do a gift. But they already got it. So can I refund this one. Can you send me a label for this. So i can return it. Thanks
Very happy with product. Very prompt delivery and was kept informed with tracking
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Costway inc.
Fast & easy, great product with good price - our cats love their new cat tree - thank you
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Costway inc.
Quick delivery good product, courier driver very helpful.
Hi,
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We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Easy to install and love you he quality. Good stuff. Have lots of accessories and pockets... And love the toys with cat..
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Costway inc.
Very prompt service from time ordered to delivery was only a few days. Product is very good quality.
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Costway inc.
Easy to use website and good product range however I would use a different delivery partner as I had issues with my delivery which was frustrating.
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Costway inc.
My order arrived promptly. Table is well made, very happy with my purchase.
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Costway inc.
Site was easy to navigate. Made shopping experience pleasant. Item was as described. Shipping was well priced and quick. Would recommend to friends
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Costway inc.
The shopping experience was good. Good product, timely process & quick delivery. But the delivery company left the product in a pallet near our carport. They did not bother to bring it up the 3 front steps & to put it near the front door. This is not door to door delivery. Very disappointed.
Hi,
Sorry for the inconvenience.
We cannot ask the delivery driver to deliver to the specified location or go upstairs. If you need it, please contact the logistics company yourself.
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Kind regards,
Costway inc.
Fast shipping, good quality, easy transaction, easy website to navigate
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Kind regards,
Costway inc.
Fast delivery, goods arrived undamaged and I had fun putting it together. Well labelled pieces.
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Kind regards,
Costway inc.
Was a pretty great experience. Only thing lacking is communication about order progress. Other than that can't fault them :)
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Costway inc.
The treadmill is just as expected so far, however the app was a little difficult to understand, still trying the different programs and settings. Satisfied with the results so far
Hi,
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We are dedicated to providing better products and services to our users.
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Kind regards,
Costway inc.
Ordered on a Saturday delivery was on Wednesday great service great product
Hi,
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We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Order process was smooth. Delivery cost outside the metropolitan area a little pricey. Overall it was easy enough but should offer Apple Pay
Hi,
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We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Was easy enough but should offer Apple Pay
From the business
Costway believes every home is versatile -- with multi-style possibilities. We embrace reinvention with the philosophy of going beyond the furniture itself. To delight our home lovers with not only space refreshing but life blooming.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.