Costway Reviews Summary
The company demonstrates a mixed reputation among customers, with notable strengths in product quality and ease of online shopping. Many customers appreciate the affordability and functionality of items, alongside prompt delivery and a generally smooth purchasing process. However, significant concerns arise regarding customer service, particularly in the areas of support for product issues and difficulty in reaching representatives for order cancellations or replacements. A recurring theme is the frustration with self-service solutions provided for repairs, leading to dissatisfaction. Overall, while product satisfaction is evident, the customer service experience requires substantial improvement.
This summary is generated by AI, based on text from customer reviews
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Took me 5 minutes to find the items that I need. Check out was very easy too.
First time user of this website and I found it easy to use website and find what I wanted but on delivery the 2 boxes of my order arrived in extremely damaged condition. If the items I had purchased not been so sturdy they would have suffered serious damage. I realise that the freight company is not Costway, but getting one's order in good condition is part of the shopping experience.
First time user, easy to use website and great prices.
Items listed are of reasonable value an excellent services from order placement till delivery.
Recommend this service.
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Costway inc.
Prompt delivery, items receive exactly as described - thanks
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Costway inc.
Great service, no fuss delivery. On time as indicated. Many thanks to all concerned. Will recommend to friends. Many thanks
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Costway inc.
My item was delivered very quickly. The delivery man did a good job, because my item was fairly heavy. He left it in a safe place. And to make matters even better, my product was a quality made cat tree, and fun to assemble. Thankyou!
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Costway inc.
I found the console and side table I needed and it was easy, fast and convenient.
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Costway inc.
User friendly website. Was easy to place the order
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Costway inc.
Quick and easy, professional and on time. Was easily able to track delivery time frame. Overall a positive experience.
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Costway inc.
Delivery was very quick. Great device. Air conditioner is great and does exactly what it's supposed to as advertised.
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Costway inc.
Pretty quick delivery and very good quality. Happy customer
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Costway inc.
Site easy to navigate. The grand kids love the battery operated car
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Costway inc.
My order was placed and I enquired about delivery. I received an response straight away. My delivery arrived on schedule and the product was perfect.
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Costway inc.
I purchased a nail desk and it's amazing quality and way cheaper that salon supplies charge.
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Costway inc.
Was very pleased with quality of the chairs I ordered,they are very comfortable,and look good,and the special price was reasonable,the only thing that was disappointing is that the colour was not the same as the site photo,which showed them as being more bluer than what they are.Delivery was great,was informed when delivery was due,and the driver was a very pleasant nice young lad.
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Costway inc.
Great product and service. Highly recommend.
Item is as described. I'm very satisfied with my purchase.
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Costway inc.
Good pricing and quick delivery service. Discount was great.
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Costway inc.
It took about 10 days to get to us, went together easily and my father-in-law is thrilled with it... particularly the lovely blue colour. It works well so far - it was only assembled today!
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We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Didn't get my $5 discount for signing up, all the rest very easy and speedy delivery
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We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Didn't get my $5 discount for signing up
Best price in the market by far, straightforward buying experience, delivered on time.
Hi,
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We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
From the business
Costway believes every home is versatile -- with multi-style possibilities. We embrace reinvention with the philosophy of going beyond the furniture itself. To delight our home lovers with not only space refreshing but life blooming.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.