Costway Reviews Summary
The company demonstrates a mixed reputation among customers, with notable strengths in product quality and ease of online shopping. Many customers appreciate the affordability and functionality of items, alongside prompt delivery and a generally smooth purchasing process. However, significant concerns arise regarding customer service, particularly in the areas of support for product issues and difficulty in reaching representatives for order cancellations or replacements. A recurring theme is the frustration with self-service solutions provided for repairs, leading to dissatisfaction. Overall, while product satisfaction is evident, the customer service experience requires substantial improvement.
This summary is generated by AI, based on text from customer reviews
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First the delivery was 5 days late and then the driver didn't deliver to my adress but the next post office shop, and then didn't leave a message in my letterbox but phoned me from a very bad connection where I hardly made out what she was telling me about where the parcel had been dropped off. I then had to organise a strong man with a van to pick up the two very heavy parcels. Thanks to a nice neighbour, otherwise the parcel would still be at the post office. Totally unacceptable.
Quick and easy, great experience. No problems at all thankyou, i will certainly shop again
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Costway inc.
Super quick delivery turnaround and I highly recommend Costway for their expedience in customer service
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Kind regards,
Costway inc.
Great product for the price. Very good quality. Fast prompt service and delivery.
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Kind regards,
Costway inc.
Very good device and prompt delivery very happy with product
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Costway inc.
Super easy to order and delivery was so much quicker than expected. I will definitely be ordering again. Thanks!
Hi,
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Kind regards,
Costway inc.
Good and easy transaction. Flat pack easy to assemble and no missing parts.
Hi,
Thank you very much for your praise.
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Welcome back to our website again.
Kind regards,
Costway inc.
Fast postage food communication product exactly as described
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Welcome back to our website again.
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Costway inc.
Good quality/price, fast service and delivery, happy with purchase.
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Kind regards,
Costway inc.
Kitchen cart KC******* is totally ideal for my small granny unit. The look is clean and tidy and the castors a terrific idea when space is limited. The flatpack and instructions clear enough for my daughter and granddaughter to assemble the unit. (Lots of frivolity involved).
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Kind regards,
Costway inc.
Great! No fuss and very fast delivery!
I was not home but driver carried it up the stairs (heavy item) and place it in the safe place. Thanks you!
Hi,
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Kind regards,
Costway inc.
The delivery was prompt and the product is impressive. I had to add some extra bits such as wire and a different lock because the one supplied wasn't to my liking for safety reasons.
Overall, a fantastic product and the abundance of zip ties was amazing
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Welcome back to our website again.
Kind regards,
Costway inc.
Product matched description & delivery was as expected. Easy to work with & good value
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Kind regards,
Costway inc.
Very good service. Come on! For someone who only went to grade 10 and is shy of the computer you want me to write a story.
Very very good service
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Welcome back to our website again.
Kind regards,
Costway inc.
Easy to order, free shipping and quick delivery time which arrived in good condition.
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We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Very happy with how long it took to be delivered so I'm very happy
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We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Is Good Good Good Good Good
Good Good Good Good Good
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Good communication and prompt delivery of my purchase
Hi,
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We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Fast shipping and good quality product，The installation is very convenient, very satisfied with this purchase
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We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Easy to order, arrived on time, mother-daughter installed, works well, looks good. Thanks.
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
From the business
Costway believes every home is versatile -- with multi-style possibilities. We embrace reinvention with the philosophy of going beyond the furniture itself. To delight our home lovers with not only space refreshing but life blooming.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
Sorry for the inconvenience.
Thank you for your feedback, we will communicate with the logistics company.
If you have any questions, could you please forward your question or concern as well as the order number to our customer support at cs.au@costway.com?
We will solve your problems as soon as possible.
Kind regards,
Costway inc.