Costway Reviews Summary
The company demonstrates a mixed reputation among customers, with notable strengths in product quality and ease of online shopping. Many customers appreciate the affordability and functionality of items, alongside prompt delivery and a generally smooth purchasing process. However, significant concerns arise regarding customer service, particularly in the areas of support for product issues and difficulty in reaching representatives for order cancellations or replacements. A recurring theme is the frustration with self-service solutions provided for repairs, leading to dissatisfaction. Overall, while product satisfaction is evident, the customer service experience requires substantial improvement.
This summary is generated by AI, based on text from customer reviews
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Easy as so far first time ordering and was super fast
Fast delivery. Product was exactly as described very happy. Friends have since ordered
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Costway inc.
I purchased a climbing tower for my cat, Little. Despite the photoshopped images on the site being a little too entertaining (namely the gesticulating baby and the scale of the cats haha), I trusted a fellow purchaser's positive review and placed my order.
Shipping was efficient and the box arrived in good shape. Putting together the tower was easy (though you do have to read the diagrams carefully), and I was able to do it on my own. It only took an hour or so (lots of parts).
I am quite happy with the quality and the price and Little likes it! She is the Princess!
Loses one star only for the images on the site being unbelievable - I think this makes you question the authenticity of the product, and this product deserves to be purchased!
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Costway inc.
Super fast and affordable postage, easy to assemble chicken coop, and very secure. Thanks! Perfect for my 5 chickens, and the sunshade over the top is perfect.
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Costway inc.
I ordered and received 2 beach chairs with a foldaway table, the quality is excellent and the overall products are exceptional! Great value for money too! And the delivery was really quick too!
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Costway inc.
Nice and easy, very fast delivery... will buy again...thank you
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Costway inc.
Great all round...quality products and great range
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Costway inc.
Product arrived very quickly good quality would purchase again from costway
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We are dedicated to providing better products and services to our users.
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Costway inc.
I found the Costway Australia site easy to use and find what I was looking for.
My purchase was delivered in under a week.
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Costway inc.
I really love this Chicken Run Coop. It is space, tall enough for people to walk in, and has shields from the sun and rain. I positioned it in such a way that the door connects and opens into an existing chicken yard I have, so that the two areas can become one if I open the gate if the coop. I wish I could just upload a video :)
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Costway inc.
Excellent.got it in days.super happy
Will buy again from this company
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Costway inc.
Good price but some issues with website accessing the links to subscribe. Difficult to understand coupon process
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If you have any problems using the coupon, could you please forward your question or concern as well as the order number to our customer support at cs.au@costway.com?
We will solve your problems as soon as possible.
Welcome back to our website again.
Kind regards,
Costway inc.
The product is fantastic, bit of a bugga to assemble but the end result 5 stars.
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Costway inc.
It was an 'easy' experience overall……
Got what I ordered.
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Costway inc.
Appreciated the efficient service and like the product but unfortunately we found a fault when putting it together and it now requires us to do some work on it to get it right.
The fabric/string on it is also quite dirty in places.
Hi,
Thank you very much for choosing our products.
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Welcome back to our website again.
Kind regards,
Costway inc.
...
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Costway inc.
Absolute authentic product making your spend valuable. Product is beyond satisfaction, description is 100% true. Upon assembly you get the added bonus of gut instinct similar to "thank goodness I made the right choice". THANKYOU FOR THE DISCOUNT AT CHECKOUT!
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Costway inc.
Very good service and communication throughout!
Very good product as well
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Kind regards,
Costway inc.
Order was received within 3 days, order was perfect and if excellent quality. I'm delighted with it.
Hi,
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We are dedicated to providing better products and services to our users.
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Kind regards,
Costway inc.
I was searching for large outdoor games and found the perfect items on Costway, the order arrived quickly. The products were of high quality and the packaging was sturdy ensuring items were received in good order. Will definitely use this site more often for online shopping.
Hi,
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We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
From the business
Costway believes every home is versatile -- with multi-style possibilities. We embrace reinvention with the philosophy of going beyond the furniture itself. To delight our home lovers with not only space refreshing but life blooming.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.