AT&TReviews 2,457

I have been trying to move my son's phone to his account. This process has started in June. They said because I had Bundled my services they had to unbundle it to get this done. So I gave them 90 days
After a few more calls I decided to cancel my internet and tv so we could move his phone to his bill. I was then tried again this weekend after 4 calls and a promise of a manager call I was twice transferred back to the automated line

This is unsatisfactory that it takes over 6 months

They have the worst customer service. They have no idea how deals work. Their IT is the worst ever, automatically assigns a suspended number as a back up number, in case if you get logged out of the account and they have no way to override it or send their OTP to email addresses. I can't believe such huge company can't even send OTP to email addresses but can send it to suspended numbers. How the heck can someone get the OTP from a suspended number. I have been logged out of my account even though i have my id and pw correct and they have no idea how to log me back in. Such dumb $#*!s working for at&t.

I have been with AT&T for years over 15 at least, and my whole family is with them. In a pandemic they no longer offer any grace period on paying your mobile service. I am self employed and I noticed they have tagged a late fee on my account of $7 ever month, even when I pay the next day. I owe them no money and there is no past due amount, but if you pay the next day it's consider past due. The customer service rep. Told me in July of 2020 guys they stopped their Grace period Really! In a Pandemic were the world is hurting At&T says WE Don't Care we just want your money. I was also told the payment was not being posted until days later. Now I pay online through AT&T account it says the day you are paying but they do not post your payment until days later and the say it is the customers fault. I think not I bank with Chase they have all my account information for years now but it's my fault they do not post the payment. SUCH A SCAM I am through with them.
When you find out a company no longer cares about the customers guys its time to get the hell out of there. It is to many providers that would love to have your loyalty especially now,

This is the absolute WORST business customer service we have ever experienced. From either very poor or zero communication with us or across departments, there has been little to no follow up on anything! From the get go, phones were linked to the owners personal account, conflicting information was provided, and the whole transaction was devoid ANY useful assistance. We received our phones a MONTH after set up with them. We are an extremely busy healthcare clinic and when our phones were down over 12 hours (vs. The 2 hour expectation given) we not only missed a huge amount of business, but also potentially missed very important or even life threatening calls. After all of that, this is where the nightmare actually began! The multitude of reps we've been passed around to in various different departments either "can't find" or verify our account (even with phone numbers, "corrected" account number and fan pin and all IN HAND), only to either pass us on to some other obscure useless department, or conveniently "lose the call" in transfer (and believe me, we tried both the honey AND vinegar approach). While trying to configure our phones, one which came broken, with no overnighted replacement as promised (yep. Still waiting on it!) and after countless HOURS spent on the phone trying to get features set up we have still yet to talk to one human being that seems to give a flying f$%@ to be of any assistance. And the best part? Our caller ID comes up with the office managers FULL NAME- rather than the business name! If you want to keep your sanity AND money in tact- DO NOT CHOOSE AT&T AS YOUR BUSINESS SERVICE PROVIDER!

I have AT@T (DirecTV, Internet & phone) for 25 months and tried to cancel it now. Since I read about the problems terminating DirecTV by calling in I decided to send a certified cancellation letter to AT&T P. O. Box 5093, Carol Stream, IL *******-5093 (that's where the monthly bill is issued and sent from). I did this on Oct. 29,2020. Today is Nov 21 and I'm still without a response (I explicitly requested a confirmation).
My contract expires on the 24th each month. Since we get close to this date I called AT&T *******020) yesterday 4 times without success. After the automated response I was 5 times transferred to an agent. 4 of these agents hung up after they noticed that this was a service cancellation request, but I did NOT give up. The fifth call eventually was partially successful. The agent accepted the service termination, but kept me on the line for 45 minutes. I was told there are issues with the porting of the phone number. Then she didn't wan't to keep me on the line any longer and promised to call back in 15 minutes - the time was a quarter to 4. You guessed it and I did too - no return call last night (Friday), BUT before the call ended I asked her for a termination confirmation number and I got it. Whether it's a valid number I'll find out should AT&T continue to charge my credit card. In this case I can dispute the charge and let the credit card company take care.
I had minor issues with cable in the past, but cancellation (NO contracts) is easy. This was the first time I went with AT&T - never ever again - and that's for sure!

Please whatever you are do no I repeat do not go into a Sams Club and buy anything from AT&T I order 2 iphones a 11 and a 12 and it's a month later I still have not receive anything from AT&T but a bill...? How in the hell I my 1st month bill before I even receive the product I have talk to a customer service rep so much I should be on be on pay roll and all I keep hearing is here a third party so I have to go back to sams clubs to resolve the issue! I have been on the phone with AT&T for the last 2 hours! If this is not piss poor service I dont know what is

Litterally always the the worst feeling to know I have to contact customer service at AT&T, usually the worst experience of my month (or 3-4 months hopefully). Good luck connecting to an actual human, and if you do theres about an 11% chance they speak fluent english. I must say in-store wireless service representatives are generally very helpful. But they aren't always open, neither can everyone always make it into the store during their normal business hours. You wait 10minutes on hold for them service provider to make your experience take 10 times longer than it needs to. HEYY AT&T,,,, PAY your customer service better, and learn how to train, and then maybe you'll have better workers who actually give a care