I have been with AT&T for years over 15 at least, and my whole family is with them. In a pandemic they no longer offer any grace period on paying your mobile service. I am self employed and I noticed they have tagged a late fee on my account of $7 ever month, even when I pay the next day. I owe them no money and there is no past due amount, but if you pay the next day it's consider past due. The customer service rep. Told me in July of 2020 guys they stopped their Grace period Really! In a Pandemic were the world is hurting At&T says WE Don't Care we just want your money. I was also told the payment was not being posted until days later. Now I pay online through AT&T account it says the day you are paying but they do not post your payment until days later and the say it is the customers fault. I think not I bank with Chase they have all my account information for years now but it's my fault they do not post the payment. SUCH A SCAM I am through with them.
When you find out a company no longer cares about the customers guys its time to get the hell out of there. It is to many providers that would love to have your loyalty especially now,