AT&T

In one month I have been out of service 3 times. For amount of the money I pay it is unacceptable. Lower your price or you start losing costumes.

AT&T are liars they say you get a discount and after your sign up they quit giving it. Everyone there sucks Especially Adrian.

My experience with AT&T was a crap show. I called in originally to upgrade the internet on easters 2022. The sales guy ended up talking me into switching our phones lines from Tmobile to AT&T. I let him know I was with another carrier and he said not to worry we have a easter promotion running where they will buy out your contract up to $700 if we send AT&T our old iPhones. I called in a day later because when we activated the new AT&T phones Tmoblle sent us a $1300 bill for the old devices. I called at&T to ask why is there a bill and they told me they don't buy out contracts. I ask to talk to management because now we were stuck paying our old contract with t mobile because att didn't pay off account. They agreed with me that the salesman was wrong but woud not honor what he said. We gave up on trying to get them to do what they said they would do, We found out that it lie and there were more lies by our salesman that works for AT&T. We were also lied to about our total monthly bill. We were told it would be $122 a month. Our first bill was $122 and then the next bill was $198 and I called and complained and they said your salesman was incorrect that the bill is $198. I told them I only agreed to sign up because of the price he told us. AT&T won't honor what their employees say and will do the bait and switch to get you to sign up. I have asked for the recording of my phone call with the salesman and they will not send me it. They claim they have no way of finding it.(then why are calls recorded)

I have two issues:
1) Even thought I have been an AT&T customer since 1999, I was given a new account number on January 6,2023, because my son withdrew from my plan to start his own AT&T plan with wife. I'm not sure what my new account number is and haven't been able to find out online (MyATT takes me online to Internet account and won't let me transfer to wireless, as wireless is grayed out). At the local ATT store I've been told I need to do that online. Various phone calls have been a waste of my time. Ugh!
2) I called *******500 (was disconnected) and *******020 today at 6:00 PM: a woman with heavy accent called Dani? Or Donny? Obviously willing to offer products and unwilling to help, kept me on my cell waiting--going back and forth--only to after 33 minutes, tell me the usual "I cannot hear you," and apologizing with the promise to call me back "right away" to my cell number which she had verified minutes before. I waited for a long time... she never called. I wasted all afternoon. It was important for me to clarify my wireless account, pay my bill and establish an international service because I am going out of the country tomorrow. Dani or Donny's (Asian?) blatant lie was frustrating and offensive. After 23 years with AT&T, I am considering changing to T-mobile or Consumer Cellular where service is not that cumbersome. It is ridiculous that I cannot access my Wireless account neither online nor by phone nor at the At&t store and to have to deal with Dani or Donny, who shouldn't lie to unsuspecting costumers.

I went to att in JAN 2018 to get new Iphone X, and the att saler told me if i get the direct TV just $20/month then i get an Iphone 8 for free, after I did it, the billing of Direct TV came up to $48. I called and asked why, they told me for the first couple of month it's will not showing any discount, but than the second month, they charged me for the protection & HBO service, which man it doesn't mention in the first place, and the bill come up with $74, than the third month they charged me $48 agains. Im calling again and they said never have $20 promotion, only $48. I was so mad, than Im trying to cancel the service, but they want to charge me for the cancelation fees up to $200 for the contract Direct TV.
In the first place AT&T not being honestly with customers, how can they make customers to pay for more charge, it was a terrible place. Now I have to paid hundreds Dollars for this place, AT&T SUCK.!

. I called and was willing to pay for their streaming service, activating today. No, we can not make your due date three days later, no compromise.

I got mine the next day

Now my mom got a great deal 1gb for the price of 300mbps, first installer canceled. Waiting right now for a call back at 1:57pm supposed to be by between 11-2pm, they can't find the installer with gps or he doesn't answer his walkie talkie or whatever. My mom's already incredible nervous to switch from Xfinity, seems like we're keeping it which affects the very nice guy at the stores commission.

Last year her next door neighbor had 2 problems, they had the fiber too tight and came undone. Next time ATT CUT MY MOMS XFINITY COAX WITHOUT MARKING PAINT ON THE GRASS FOR CABLES! 200 dollar gift card doesn't cover our busy lives! Sticking with reliable xfinity

We decided to switch our home and business internet services from ATT to another provider because of constant problems with the internet. I called to cancel and the process takes a long time. We paid the final bill over the phone. I finally got it done and they told me to turn in the equipment to the FedEx store by a certain date. I took the equipment the next day and it wasn't in the system as cancelled so they couldn't let me turn it in? I called from the store and they said it had not been put in correctly and so I spent a LONG time again getting it cancelled again. Long story short I went through this SEVERAL times and each time took FOREVER on the phone while they researched it etc. Meanwhile they kept sending new bills. I can't tell you how many hours I spent on the phone with them. Finally, I mailed them a certified letter with the confirmation numbers and dates of each contact and that I didn't owe them anything. Needless to say, I didn't hear from them for a few months and just started receiving correspondence and phone calls from a collection agency. I swear. I will NEVER pay them.

Terrible customer service. I have spent 2 hours being transferred to multiple people and nobody can get anything done. Nobody know what is going on.

Bad service, crooks thieves and thugs when it comes to billing. They charge more money than what they said. Every bill has problems. STAY AWAY!

I was reading through the horrendous customer reviews before I wrote mine and they were spot-on. It is amazing that this company stays in business.

Att has changed my bill amount and disconnected my service multiple times without notice. It's been a total nightmare. Do not use them for anything!

Why do you not give paperwork/paper receipts? I can't get into my email,so I have no information about anything.so upset. I'm taking them back