AT&T

We got snaked into a 2 year contract. They wouldn't let us out of it. So we set our calendar for exactly 2 years later. In the meantime we purchased a home. When we moved they came out to set up service and brought us new dvrs NEVER DID THEY TELL US THEY WERE INADVERTENTLY SIGNING US UP FOR ANOTHER 2 YEAR CONTRACT. We called to get out of it, and we had to pay $240 to get out of the stupid contract we never agreed to. I despise this company DO NOT USE THEM.

ATT is advertising free phones. NOT WITHOUT READING FINE PRINT. I WAS OFFERED AN S22 free and 800 dollars for my s20. Nothing said when I asked Will this cover my payoff on my s20? Answer yes it will. I went through process paid 76.00 taxes and 100 up front on service. Agent said you will get phone faster picking it up at a store. I went to store where they informed me I was responsible for paying off s20 the 800 was covering my s22. Woa I said s22 is free s20 was to be paid for by att no she said. After another hour canceling everything I will not deal again w I th att. Beware also of I14 pro being free I said in store ok I want my free I 14. Lol it ain't free folks it's FALSE ADVERTISING

They want their customers loyalty but they have no loyalty themselves. My bill was going through the roof, I had phone, watch and internet with them. I decided that I was going to change providers so i called and disconnected all services on Dec 6th 2023. I received a bill in Jan for 88.07 and then another on Feb for 88.07. When i seen this I decided to inquire as to why. I was told that my watch still had a line their. I asked them why in the world would I choose to leave the company, take my phone and internet and LEAVE my WATCH services?! They went on to say that it was my fault that my watch services wasn't disconnected and that it's why I was being charged. I asked him them did that even make sense, he agreed it didn't make sense but still refused to removed the charges but instead said he would credit my account with 10.00! I said why in the world would I agree to this and the charges aren't my fault? Joshua the supervisor said they are not inclined to give any money back. He then agreed to credit my account, I said why are you crediting an account that's no longer mine? He said for the new charges that was applied a few days ago. LOL LOL! ATT is insane. I took the loss just to be rid of them and found out a day later after crediting my account that they still left me with a balance of 4 CENTS LOL. How petty can you be after charging wrongly and then leave a 4 cent balance. I was with ATT for 20 or more years and this is how they treat their customers. NEVER AGAIN will I ever use ATT and you shouldn't either. I wish i could give zero stars:-(

Regret changing to AT&T. Due to poor connection service I decided to return to previous carrier and the AT&T customer service rep did not advise that my phone would be locked for 24hr.

In February 2022 during an online chat with a representative of AT&T I was approached with an offer for an iphone 12 with the total price being $180 paid at $5 a month. During this conversation I specifically asked if I decided to leave AT&T I would only have to pay the 180$ minus the $5 monthly payments I had already made. I was told yes that is correct. I went a step further and said if the Iphone 12 is only $180 total and I only have to pay the remainder of that total if I leave AT&T before the phone is paid in full, I will take one. Again, I was told yes that is correct. I went online today to pay off the device and it shows I owe $547.47. After speaking to numerous employees, I was told by a manager named Aaron that they do not have to honor what was told to me on the chat because the employee made a mistake. I however before agreeing to the upgrade proceeded with due diligence and relied on what I was told by the AT&T employee, and I agreed to the upgrade based completely on what I was told by the employee. I am more than happy to pay the amount for the device that I was quoted, however I should not have to pay for a mistake or even worse deceptive sales practices by an AT&T employee. I have a copy of the chat transcript from AT&T showing exactly what I was told to get me to purchase the device.

The way they conduct the customer service line should be illegal. Everytime i call, the call is directed to a crowded call center in some foreign country and they can't speak English well and don't have the same authority, knowledge, or resources to fix issues. I called to get my Internet speed boosted to 100mbps (currently have 50mbps which is slow enough and already overpaying as it is) and the foreign representative somehow changed my plan to a 3 MBPS DOWNLOAD PLAN. I did not ask for that and they now say they can't change it back to my Internet 50 plan and completely ruined my service in which my only option will likely be to cancel and switch carriers now.

I haven't been a customer for over two years Now. I wanted to unlock my phone I was denied for an alleged balance.(confirmed with customer service prior that everything was good no balances and 2 years without receiving a bill) Was on the phone with customer service today trying to find out why there was a Ballance they told me that I needed a passcode to asceses my account. Not knowing what the code was regardless of me using the same codes for all my other phones since forever I now have to travel 15 miles out of my way to my nearest store for verification.

Also, I was able to log into my account and view everything and when I told Att Customer service that I lost all access. And I wasn't allowed to update my passcode because there wasn't a number associated with the account to send a pin too.

The other reviews clear it up nicely as to the reason why I left. Don't be fooled by the alleged 4 star that google or At&t claims those can easily be manipulated. I don't have a proof of purchase because it was over 2 years ago!

I recently canceled my account with AT&T. I canceled it the day after the billing cycle started. I knew if I called them they would tell me I have to pay for the extra day so I paid it that same day. Now they tell me they are keeping the whole month's worth of my payment because the billing cycle had already started. So they kept 82.50 for one day of service and then they tell me I should have read the contract. I was with them for five years and technically there was no contract. I never renewed and they kept it month to month. But they refused to give this single income, single mother her money back.
The initial reason I cancelled is that every other time I tried to log in to pay a bill i would be asked to verify the account with the code they sent to my phone. Only it was not my phone, my son had the phone and I could never get it in time because he is away at college. I told them that over and over with emails and chats, but nothing was ever done. Now they get a bonus by keeping my money.
I get nothing can be done because they are a huge company, but anyone reading this can avoid what happened to me, by canceling service in time where they aren't stealing your money, just because they can get away with it.

We bought brand new phones in January and we lost one along the way due to a bicycle accident and then the other one was stolen and one more we just lost like we don't even know where it went about every single time we go back to AT&T and they're like oh yeah I will take you for a ride oh what would you like me like this is AT&T to the best vivid description I can make is that they will nail you on a contract and when you need actual help in this life in this world right now right hereThey will not help you actually turn it on you that's when they turn it and they're charging us we are it's me and my fiancé my fiancé and I sorry and we have two phones and they been charging us for five phones with service and charging us for service on those three phones after they failed to tell us that we could buy insurance and our monthly bill for insurance is $350 a month and when we call AT&T 611 right now they hang up on us Can somebody please help my phone number *******699

Never before have I dealt with a phone service that has had such terrible CSR's. A few things have led me to this conclusion. First, I have ordered the same product from at&t twice and was told it would be here in a certain amount of time. The first time after waiting about a week and a half for it to ship, they rescheduled it to ship another week later. I called to verify it would be here as that shipping date passed with no email or confirmation that it had been shipped. I was told it was being processed which would take 48 hours and I would have it 48hours after that. They then canceled my order that night. Again, I tried to purchase the item and was told it would be there the next day, then a week and a half later, then another week. I called to ask about it and they wanted me to call another department. No thank you, I'll cancel and get it cheaper through Samsung directly. Also, I have changed my phone number during this time and asked at&t how I could make this private. The woman on the phone was so unefficient with her speaking because she was telling me how to do things by using her phone as the example. When explained what my options were to pick from in settings, I was told I was wrong. I cannot make this up, I'm reading to you what options I have and you are telling me something completely opposite. I then asked to speak with technical support. Another woman came on took my information and then proceeded to not come back to the phone for an hour and a half until I decided she wasn't probably ever coming back and hung up. Looking into new services now.

I unlocked my phone 1/12/22 and it 1/16/22 and they are refusing to unlock my phone. Att services is horrible they didn't send my email to confirm I paid it off. Had to go to. Store show where I paid it off and had to get the receipt they refuse to send that as well to my email. They told me 24 hr and from 12 th-16th is way more then 24 hr. They took my money and didn't fulfill there end. They was supposed to send a confirmation email on the 12 th stating my unlocked was pending That process didn't get done until I went in store sat and the ice rep. Told me and we did it then. Att is not treating customers relight but prices are sky high. Had to work and when I get off they was close. But if you pat them online they should have finished my process and still shouldn't be having problems getting this phone unlocked. I DO. NOT RECOMMEND NO ONE TO JSE ATT. SERVICES IS HORRIBLE. AND IT'S2022 WHEN WRITING THIS REVIEW

I hate this service with a PASSION! I had T-Mobile and switched to AT&T 3 months ago. Service sucks! I can show 5g+ and 3 bars and still not work. It is constantly in 5ge and will just spin and spin and spin. If youre in Las Vegas and our looking for a new service provider- STAY AWAY FROM AT&T

Since I moved into a new apartment this summer, I've had the absolute worst experience with AT&T. The first time I spoke with someone, I was told someone was going to come install my equipment, so I took off an afternoon from work. I later found out that this has been misordered, and it was instead placed as a self-installation; however, I never received the first set of equipment. When it was reordered, it was missing pieces. Next, I was told the missing piece could get delivered then it turned out only a full new set could be delivered then it turned out a person did need to come out to misplace the missing piece (mind you this should have happened the first time). This was all on a single call. I was beyond frustrated, so I called my apartment to determine what other service I could use. This is when and where I am currently at. I have spoken with AT&T multiple times with multiple different people to have my account deactivated and to receive a full refund for any charges, as I did not use their services at any point in my new apartment. Four plus months later I am still receiving emails that my account is active. Even worse, auto-pay is set up, but the website shows my account as no longer existing, so I cannot remove my payment. In 2022, internet service should not be this difficult, and billionaire-dollar, international company should not be this incompetent. Save your money and stress and use another service.

I called to AA&T one of the last days of October to cancel my business account because I have sold my restaurant. The AA&T representative suggested me to transfer my account to the new owner instead of cancel it and told me that I was going to receive a check as a credit because I had automatic payments and they have been charged my payment in advance, it sounded good to me and I agreed with it.
I didn't receive any check, so I called to verify if my account was closed and this time I was told that I had to go to an AA&T store to check it out because my four digits security PIN number was not accepted and they needed verify my identity. I went to the store and and they told me my account was closed.
Today I got a AT&T charge on my account of $160.25. I called them again and the lady told me my account was not closed, they couldn't reimburse any money to my account and I could be charged for the AA&T modem if it was not returned. I told her that the AA&T Technician took the modem with him when he made the installation for the new owner.

I just can't believe the horrible service of this company. It is the worst for me! I had to paid for their own employees mistakes. Don't go with AT&T.

Dont use them. Told a fourth line addition to my plan would reduce my bill. I told the respresentative that i dont need one we area 3 person family. He told me get it, get the reduction in your bill and dont use it. To find out when i reviewed my bill i was being charged $100 more a month. Then to find out that i was put into a contract for a new phone number and a new phone! What? To cancel this will cost now $435.00 termination fee! OUT RIGHT LIARS, THIEVES, MANIPULATORS! RUN DO NOT USE THIS COMPANY THEY AHVE FALLEN TO A LEVEL OF DISCGRACE! I would not give any stars but i need to give at least one to post this.

AT&T fooled, tricked, deceived me into buying a plan that was too good to be true! At the store I was told that I could give my phone by trade in that was not paid off and I could just keep paying my other service provider for the phone on monthly basis while getting AT&T service. I was made to believe that I would be saving money and was shown how. I sent AT &T two good phones only to receive phones people can bearly hear me on includingwhen I spoke with AT&T customer representatives. Now my other service provider sent me a bill of over $900 for my phone claiming that I wanted to buy it out even though AT&T said it that I could keep paying my other service provider in monthly installments.AT$T sent me a bill of over $ 500 in addition to over paid in taxes 120 and additionally my previous carrier charged 172 for the same month am charged over $500 by AT&T. Am here writing so that no one else gets into my kind of predicament. I have been tossed all over by AT&T and at the end of the run and chase I was told there is nothing they can do. Please run when you see those sales people roaming in Stores like Target, unless you have a bad experience elsewhere. Mine was in the name of saving money but looking at the numbers i have here, my life is now miserable. More so I am so traumatized that I will not even go near Target again!

This "service" I've received today is absolutely disgusting. I received a call today about new installation scheduled tomorrow when I never agreed to installation. I called with an issue the other day and got sales which kept reading me a disclosure which I kept answering no to, he kept saying it was necessary to transfer me, I still told him no. He laughed and finally transferred me. I called Cust Service today and they saw the order. They couldn't cancel it. Called installer back and he said it was new service scheduled or an upgrade. He said I needed to get to cust. Loyalty to cancel the service request. Called to get to cust loyalty, had a rude agent who kept putting me on hold and i waited on "dead air" then to be transferred to the queue again and then hung up on (this was an hour process... while I'm at work). I am now on hold AGAIN to try to cancel the installation tomorrow and this is now the 5th call. To which I told the automated system that I wanted to cancel service. There is a repeat in the automated system that keeps repeating "tired of unwanted calls..." over and over again. This has been a waste of time and stress that is absolutely unacceptable. This is a disgrace, and although I just wanted to cancel the installation call scheduled tomorrow WHICH I NEVER MADE, I now just want to cancel service since this is not how I think a reputable and capable "business" should behave. I'm absolutely disgusted in the lack of help and knowledge these employees have. I'd just like to ask the question, "WHAT HAPPENDED TO AT&T?"

I have called AT&T several times 10/14/22,10/25/22,11/6/22 and spent over an hour on each phone call. My question was simple, my number had changed and I need to log into my account. They give me a new pin number every time and I tried to log in while on the phone with them and yet they do not know why I am still not able to log in. Every time I have called AT&T its a different representative so I have to re-state everything I have already said and having issues with. I am a client and I need to be able to see my account and make any necessary changes I need to make. I have two phone lines and a hotspot and still I am not able to make changes or add or do anything to my account because no one from AT&T has been able to get me to log into my account. They can see my information but I am not able to see my information. I am currently on hold and have been on the phone now 1hr and 9 minutes and 50 seconds and going because they are waiting for someone to take help me? AT&T this is the type of services customers get? No one working on AT&T has been able to help me and why? Diana -Q942yd6 could not even help me.