AT&T

Dont go dont waist your money & your time - i went to one branch in 16 state st chicago - the manager erica offfff want to sell regardless your position or situation, never inform you about how much it cost per month - you will chock when you go out the store then she will hidden & disapear to solve your issue - you will stay on hold from 8am-8pm minimum 3 days to find anyone can help you - this erica lier not proffessional not deserve to be a trinee
Everyone i know complain from thier service - be awayyyy its a sham company

I was going to Mexico and told the ATT support to not allow any of my lines to be charged for international calls, and requested none of the lines be able to take or make international calls. 1 month later, I receive an extra $100 additional fee for international calls to my already inflated bill. At this point, I begin the many calls (2 calls a day for over 2hours wait) to ATT in attempts to rectify the false charges. I was given phone numbers to unified *******085, which led to the ATT automated system hanging up on me every time I called. Another time I was told that there is an International dept that can assist me, and there I was also told they have placed a claim but I never heard back from them. I called in for a few more weeks, until finally after many threats to call my attorney, and creating a class action lawsuit, did I finally get told the money will be refunded. I am still waiting for the money to be refunded. My advise if you are considering ATT is find out how much your time is worth, and forfiet all of it to ATT because that is what you will end up doing if you have the misfortune to become their customer.

I was with Verizon and extremely good cell service. At home I couldn't tell if I was on my home internet or Verizon 4G. I switched to AT&T because they said they can give me the same service for less than half the cost. They cut my bill from $140 a month to $70. I told them I need the exact same service I was getting from Verizon and they said they can do that. What I got is spotty service and they have a limit on how much data I have. They reduce my data when I run out of the higher quality data. Even their highest quality is mediocre at best. When the 5GE icon comes on I have no internet and can't send messages. I do Uber and need a good signal everywhere. Many times I have to drive to another part of the city to log in. This has negatively affected the money I can make. There are dead areas in the middle of the metro area where the signal should be really strong. I really regret switching to AT&T. I often get their super low quality 5GE when most people are not online, like after midnight or at 2am. Where I live I also never get more than 2 bars of service.

Hey my name is Willie Thames and my cell phone provider is AT&T.AND I ASK AT&T for a oromise to pay (extension) until the first of the month (February which is payday).Instead the rep. Signed me up for autodraft without my pre mission;changing my bill date to the 23rd of every month; also asking payment to put on file;to make payments.Normally I'm able get a (n)extension until the first.So it me in a jam,to wear my phones is now disconnected also the billing has been extremely high in price and to where they are unaffordable.And that's because of overly changinans charging for things for that I didn't agree to…and my phone is important to me cause I'm blind with no help on a daily basis and And AT&T STATING ITS NOTHING FOR THAT THEY CAN DO ABOUT THIS AFTER TALKING TO 8 CUSTOMERS REP…AND MY BILL HAS NEVER BEEN WHAT IT WAS SUPPOSED TO BE..

I had reached a point where T-Mobile's customer service was just awful so I decided to move over to AT&T. I went into the AT&T store in Lacey, WA and talked to the store manager. After a lengthy discussion what I had learned is that my monthly bill would be around $150 per month. This is the third month and I have yet to see a $150 monthly bill... the first was $271 or so... the second was $440 and the third is $312. I called in to talk to Customer Service and after talking to the front line person I was transferred to another group that custormer dealt with loyalty and was quoted chapter and verse from the AT&T bible of how not to impress customers. After talking to this person and not having her understand my point I asked to speak to a supervisor and to date I have not received a call from an AT&T supervisor. If I had understood how AT&T does business I would have never gone over. My suggestion is not do business with AT&T... go to Tmobile or verizon. Any one of the others are better than AT&T.

I recently went to get another phone for a line I had being paying for for 4 months when though no phone was actually on the line I listened to the at&t sales person and my phone bill ended up being 200 dollars more than my regular bill and I'm being told nothing can be done because the at&t representative didn't leave notes on why I shouldn't be charged for things I was told I wouldn't be charged for during the sale so how is the customer responsible or held accountable for bad customer service

Their sales people are sweet talkers and full of lies! I left my previous and now current phone service provider because I was promised a cheaper bill for the same features. I gave my phone as a trade in for a newer one. A week later, I get a phone bill for $135 with charges I wasn't aware of and wasn't told I would be paying for the phone for 3 months and added services I didn't approve. I immediately called to try and get my phone back and cancel service. The sales person would not answer and I was told it's at the warehouse. So I had to pay a restocking fee when I gave the phone back and I'm still without my phone. I had to buy another phone and restore my previous service. I sent a dispute letter and it took them weeks to send a letter stating the charges are valid. How? When, I turned the phone in and canceled services within 14 days? This is pure greed! You can't charge someone for future services when the services are no longer active. A complete waste of money, time and energy. Their customer service can't provide a valid reason.

Terrible experience with AT&T!
My mother has an account with them and her phone says no service for the past 4 days. When I contact AT&T after waiting on hold for over 2 hours, I explained them my issue, they believed the issue had to be with the SIM card. They have asked me to contact near by retailer and asked them to ship it. When they provided me with several phone numbers for retail stores I called and stores were either closed or didn't want to ship it. When I called AT&T back and spoke to them again explaining my issue they told me again to call retailers that's when I asked them to do it themselves that nobody wants to ship it out. The representative said he'll try again and after 10 minutes came back to the phone and explained that the stores don't ship out SIM cards either. So why they keep telling me to call stores to ask them to ship it to me? Why waste my time and effort. When we finally got over the fact that stores wouldn't ship it to me, he told me there's nothing he can do. NOTHING? A company like AT&T can't provide an elderly customer with a SIM card for service they are paying? During hard times like today which is covid19 going around and my mother is an elderly person? Shame on you AT&T for your customer service! I wouldn't recommend to anyone.

They added an extra line a promotion when they set up my account. It cost 95 a month and then some. This company is garbage. Just dont.

Every time AT&T has changed or upgraded our service, we end up with a problem. Last week they upgraded us to Fiber. I was puzzled why our old U-verse modem and password still showed up on our devices. Today our internet went out. We have to wait 3 days for them to come fix THEIR error. We are so glad that our landline phone and TV aren't connected to the internet or we wouldn't have them either. If AT&T can't upgrade without errors, maybe their people need more training. Their automated answering is also annoying, but so are their customers service people. They speak too quickly with a heavy accent. Their yes, sir is annoying. You only say yes IF asked a question, not to have a conversation. They do NOT listen. I had to explain the issue AND give our phone 3 times to the person.
TRAIN YOUR PEOOLE HOW TO INSTALL PRODUCTS AND TO TALK TO CUSTOMERS. PLEASE!

Never ever I will go back to the AT&T on Tinytown rd Clarksville tn *******. Manager Erika with arrogance and no people skills. But I guess this dont counts Manager Erika. I will let everyone know

Hi I was a att costumer for 6 years then a few months ago I fell I'll and couldn't pay my bill I tried to work it out with them and they said they couldn't help me now they call me and hang up I told them I am not working it out with them anymore I just want everyone to know how they treat you

Well to start of a tech guy came to fix the wifi so a new box would put on, so he turned off the one we had so the other can be put in. So he willingly left knowing that new box that he was supposed to connect wasn't fully functioning and told the people from ATT that contracted him, that he left it fully functioning. So we set an appointment for may 10 between 4-8 so another technical person come a fixed it and nobody showed up and they put that we cancel the appointment. When we called we spoke to the technical manager Jose Garcia Burjos, he wasn't helpful at all, he didn't want to give the technician name that came nor the number of the ticket of the guy that came. Or send anybody to come still to fix it. We have to now wait until Friday for another technician to come and fix it and see if they do a good job. Another problem we have to use our data cause there's no wifi to do certain stuff. I hope they consider the fact that I have been a customer for years and the way they treated me was not fair to a person that pays the bills monthly I hope ATT can do something different about it

I ordered 2 phones online AT&T charged me 143.63 for the taxes on the phone. I paid and was emailed my receipt. The next morning I received an email the order had been canceled because they couldn't prove who I was and my payment would be refunded. They told me to go to a brick-and-mortar which I did. I again ordered the two phones and again paid for them after the agent called and had the $1050 bill they were trying to charge me for the phones I already had before I moved to AT&T. Now I had to pay my phone bill plus the 143.63 again even though I did not get my phones online. They claim the new 143.63 is for a phone bill and not a recharge for the phones. My emails from them say differently. I started by calling customer service who read from a script, transferred to the manager who read the exact same script, transferred to the supervisor who acted like I wasn't talking to him in chat, and disconnected. I filed a complaint with the FCC, AT&T office of the president called me and said the exact same thing as the first call to customer service. No one is willing to listen or look at the emails sent to me from them. I was forced to pay the 143.63 or come up with close to $3000 to pay off the phones I had just signed a contract with them so I could move to another wireless company. I want to know if they can pay enough to make sure they listen to their customers instead of reading from a prompt and assuming it is God.

The in store techs of course are wo derful because they are trying to sell you a product. Got a brand new iPhone pro for Xmas 2021 by February 20 it $#*! the bed called they said it was still under warranty it is now going into JUNE and still no phone they have yet to get the phone back to me and I have been on the phone every other day for anywhere to 6 to 10 hrs being tranfered over and over it is the most RIDICULOUS PROCESS I HAVE EVER EXPERIENCE! I wouldn't even give it a one if it let me post without rating it

AT&T Request Status: Tracking Number CM*******_*******. I closed out my business account in August in full- about $700 plus. October 3rd I was "accidently" charged for over $545. I was promised that the refund would be completed in 3-5 business days. It is now 10/23 and nothing has been done. I have now been on hold with one phone for 2:47:19 hours the land line 4+ minutes. With an average time cost of 45-70 minutes for customer service call (I am a business client), I would expect something much better. This is the third/fourth time calling just to fix this issue. Not to mention having my job in jeopardy from poor/lack-of service (flight attendant). I now have about 4 overdraft fees at $30 each and still on hold with both phones as I am typing this. Does anyone care, work at AT&T?

I remember once in Reno off Lemmon Valley Rd, going to the store to simply pay my bill... Door locked and when I knocked a girl came to the door and said she was by herself on a call and could not help me. I asked when she could, she replied, "after this phone call, I have lunch" so asked me to come back in a couple of hours.

Yup... Still on hold both phones- 2:54:48 on my cell phone and 4:48 on my land line. Still racking up non-sufficient funds from "accidently being left on autopay". Do you think if I did not pay them (after promising to) for 20 days would I have service? I think not. Still on hold... 3:04:39 cell/ landline 4:58. Update: 3:11:45 on my cell and 5:05 on my landline. I will keep finding places to leave reviews while I wait for a human. What else can I do?

Horrible customer service and even worse cell phone service. Data is almost NEVER working and if I am inside a building, my phone goes straight to voicemail. It is IMPOSSIBLE to effectively conduct business with AT&T "service" in the greater Austin, Tx area.

I did not think it was possible to have worse service than T-Mobile. I was WRONG.

I stopped in to the AT&T store in Lakeway, Tx about such a poor signal and the store atten dant told me it was due to the war in Ukraine. Poor signal quality in Texas because of a war between Russia and Ukraine. It doesn't get much stupider than that.

AT&T should be ashamed of themselves.

AT&T IS THE WORST AND I MEAN WORST COMPANY TO HAVE SERVICE WITH! I HAVE A BUSINESS ACCOUNT AND I CANT DO MY JOB BECAUSE THEY SUSPENDED MY SERVICE BECAUSE THEIR SYSTEM IS INCOMPETENT! PLEASE RUN AWAY FASTTTTTT! DO NOT GET SERVICE WITH THEM! THE CUSTOMER SERVICE TEAM DONT SPEAK ENGLISH AND THEY ARE RUDE! THEY DONT HELP AND THEY PUT ME ON MUTE WHEN I WAS INFORMING THEM ABOUT MY SITUATION! THEIR SYSTEM IS CURRENTLY DOWN AND THEY ARE SUPPOSE TO BE AN EMERGENCY RESPONDERS! I CANT EVEN MAKE A PAYMENT TO MY ACCOUNT BECAUSE THE SYSTEM IS DONE! WHAT PHONE COMPANY SYSTEM GOES DOWN!? THIS IS THE WORST PHONE COMPANY! I HATE YALL! AND IF YOU ARE EMPLOYED HERE I HATE YOU TOO!