AT&T

Costumer service Ha what a joke and beware if you try to upgrade you may have to come outa pocket if you upgrade before your expiration date of current plan because you will not be credited WTF and I always thought that if you order something you don't get it until you pay just because I select something shouldn't affect my plan until you pay but not AT&T they erase your plan and automatically upgrade now you are stuck making a payment or no service until the check comes on the 1 no sympathy for my situation or disability I have Cerebral palsy a phone is how I communicate and survive without it I'm forced to walk when I really cant

Back in Aug 2022. This company was hired by AT&T, to put fiber optics underground in my back yard, this company cut my power line and at the same time it blow the motherboard on my 2 yr old Samsung refrigerator. It took the Samsung guy a week to come out to fix it and in the meantime I lost roughly $600 dollars. Well it took them a month to replace my power line wanting me to pay out and they would reimburse me. I'm not putting out $5000 to $6000 and wait for them to reimburse me (it took them 6 weeks to fix it.) Even after I was complaining of lights flickering and breakers flipping off. So finally a lady reached out to me about the loss of food, I sent pic. And receipt of what i had the rest was back statements showing weekly trips to HEB to replenish my food supplies. Last contact I had was Nov. 11,2022. Now she has stopped replying to me weekly update emails. At the start of all this AT&T washed their hands and said it was Ansco fault, even though AT&T hired them as sub-contractors... I'm so angry and frustrated. I'm not sure what else to do except report them both to BBB, and go up the corporate office ladder..

I switched my phone service from T-Mobile to AT&T in July 2023. I had issues with the service 2 weeks later. The phones went into SOS mode and I couldn't make any calls. I had to leave work and find a store to get help. After that o couldn't get any service at work, which was unbelievable. I decided not to keep the service because of those issues. My Mom is in a memory care facility and I have a trucking business, so my phone service is needed 24/7 and very important. I left AT&T and went back to t-mobile.,
AT&T drafted my bank account for 1,336.85, which I didn't realize until a week later. I went to the same store and the agent was very rude and insensitive. I was never told that if the service didn't work for me that this would happen or I would have never left t-mobile. I expressed my concerns to the ago at the time of purchase about if I could get service at my job. The agent assured me that the service wouldn't be a problem because they have towers by my job. Well it wasn't true because I couldn't get service on my job and my phones went into SOS mode.
I am very disappointed and hurt. I will never use this service or recommend it to anyone. The customer service agent is horrible with customers.

Just attempted to switch our internet service to AT&T, since they now offer fiber in our area and were offering 1-year free HBO Max and $100 VISA card. Chatted online with a rep about switching and specifically asked if there were any cancellation fees/contract. She directly said no fees/contract to join. I again stated that we wanted to make sure we could cancel without any fees if we weren't happy with their service, and she again said there were no fees and pressured me to sign up. I did sign up and received the contract the following day. The contract states they DO charge an ETF (Early Termination Fee) of $180. I could not believe she would deliberately lie about this to get my business. I immediately called AT&T and told them to cancel the order, and also asked for the name of the agent and a copy of the transcript of our conversation. I was told they didn't know the agent's name and I couldn't get a copy. All of this tells me that AT&T does not stand behind their business practices, which are shady at best. So disappointed that a company would deceive customers to get their business. They have so many bad reviews online and based on my experience, they seem to be well-deserved.

I have Sent in my phone thinking I was gonna get a price adjustment for a new model phone when in fact, all of a sudden they could not find my phone now all of a sudden I don't qualify for The promotion so I asked him why they tried to tell me read the terms and conditions, so I've read the terms and conditions. They try to tell me if I change my number within 30 days I could not receive my promotion that was not true at all so I contact them again, and I explained to them once again, can I get my promotion they try to say to me, oh we're looking back into the notes and because you change your number you cannot receive the promotion. I said well if you read your own terms and conditions you see that that's not true I said it have to be in black-and-white. Before you can tell someone they have to buy Buy a rule, so I said why we're on this phone we could read it together. The guy was trying to tell me all you don't qualify for it I said yes I do I said well send me back my phone that's completely paid off and you take your phone that's not paid off. They charge me full price for everything and didn't give me my money for anything They kept my phone and trying to tell me they're not gonna give me anything from my phone I want my phone back or give me the money towards my new phone and give me the correct price and I'm supposed to have.

I recently had an unpleasant experience with an AT&T agent at the Costco who misled me into trying their service for 7 days with the promise that I could return the modem if I was not satisfied. However, when I received the modem and decided not to try the service, the agent instructed me to return the modem to AT&T through UPS without opening the box. Despite returning the modem as instructed, I continued to receive bills for the service that I never used.

I contacted the agent several times to dispute the bills, but I was repeatedly assured that the issue had been resolved with the manager. To my disappointment, I continued to receive more bills and the agent eventually informed me that I had to pay all the bills, even though I had returned the modem on time and never used the service. I lost my phone, which contained all the chat messages that could have supported my case.

This was a frustrating and disappointing experience that caused me undue stress and financial burden. I strongly advise other customers to be cautious of the AT&T trial offer and to be aware of the risks of trusting their agents. I hope that AT&T can take steps to prevent similar situations from happening to other customers in the future.

Overall, I cannot recommend AT&T based on my experience.

Worst customer service in the nation. I have not been able to access my email for 30 days. Case numbers associated withbthis issue are M*******, M******* and M*******. I have spoken to 3 supervisors of the Technical department ( Sam, id# SC234H, Jason id# JM411U, Mel id# RF114K, and a Tony who refused to give me her ID #). These all have claimed that I needed to fill out a form to have someone contact me to reset the password to my sub email account. It has been 31 days since this form was complete.it has been 34 days since I have been able to access my email. Now I am being told it'll be another 30 or 60. I don't want apologies. I don't want I understands. I want my email!

They tell you your 3phones will be one price of 178 with taxes and fees then u get your phone bill and its alot higher then they said stay away from this phone service its all lies

I started new service with them, well, I ATTEMPTED to start new service. My Internet Box wqs sent to the wrong address and I have been calling for 3 days to get a replacement! I had them once before and you can never log into your account. You have to call overseas and they can NEVER help you with anything. They always tell you to wait 2 hours and then try again. At&T GET YOUR ACT TOGETHER! YOU ARE A MJOR PROVIDER! If your overseas market can't help your customers FIRE them! Just ridiculous!

I had to file with the BBB after getting nowhere with ATT customer service and Kathleen Bowles SR. Manager puts on a good show of words and acts like she cares about customers and customer service and it was all a front. She talked so much about good customer service and how we need to get it back. Well I then send her a follow up message with record that I had and she asked for. No reply. I then I had to send more than one message to even get a response and by the third time it's unprofessional and rude. It didn't give me any reassurance she was true to her word. All the talk about good customer service and then she didn't end up giving it. You have to talk to numerous people to even get someone professional who can comprehend your issue. Att has drastically declined in customer service and they are not centered around their customers.
Employees in stores will be FaceTiming and texting and not even helping customers and then you have management who hears this and brushes it off. Northborough Massachusetts store to be exact. That store doesn't even get a 1 they are so bad with customer service and unprofessional. These are the people who are representing AT&T.

My iPhone 13 Pro was stolen and I contacted AT&T the same day and they automatically get things rolling. They instantly transferred me Asurion to get the bar rolling, and I instantly thought it would be trouble from there on out due to the insurance company past reputation. Once I was transferred to Asurion they were very polite and within 15 minutes of the call I had a claim created and a case number with a promise that I would have a phone the next day. The next day comes and I go through a couple phone calls back-and-forth with AT&T that I wasn't proud of however, at the end of the call I was promised a delivery time within 12 hours of the call end. Three hours later, I receive a call from our rep, staying that they will be to my house within 30 minutes to deliver and set up my device. I was approached by Milly who set up my device within 15 minutes and had everything working and good to go. All and all despite the ups and downs within the last couple hours this was a great turnaround and less than 42 hours from losing my phone I had a replacement. Thank you AT&T you rock.

So I'm working from home as I do and every $#*!ing time AT&T comes out and simply opens the door to this box I lose service, today was no different, a tech is out to place (BSW) buried service wire opens the box I lose service, the tech said I can't put you back into service unless I have a ticket what mother $#*!er, so you AT&T tech can take me out of service by accident but can't put me back into service on purpose….

AT&T has some big BALLS, they gave me a commitment of TUESDAY JUNE 28, they got me all the way tucked up. Someone will be out tomorrow between 8-12pm, and since I have to take the day off I want to be compensated, and to make things worse a manager came out to look at this mess and said there is NOTHING the matter with this box……The $#*!ery AT&T the $#*!ery.

So now I have to take an unscheduled day off

My AT&T Family, I need a phone number of the VP, CEO, etc. Please and thank you AT&T SBC SNET Retiree Social Site

Worst nightmare with At&t crew, they left the fiber in our driveway which needed to be buried in the ground.
We requested, that account not to be conected, if they cant bury the cable in the ground.
The crew promised to be back and bury the wire within two days.
It has been two weeks and the cable is a hazard for accident to happen, on top of all this we have a wedding happening in the house.
No body in customer service is ready to help.
What are our options.
We are in desperation, and stressed.
No one is helping in AT&T.
WONT RECOMMEND AT&T TO OUR ENEMIES EVEN.
WORST CUSTOMER SERVICE. HAD BEEN ON PHONE FOR HOUR AND HALF. (ON HOLD). WHILE THEY CONTACT STAFF.
POOT AND POOR
Pinder Gill
*******983

I have had multiple problems with them. I've had service for 30 years. My first run in was UVerse. I canceled service and they continued billing for 2 months. I was out $600. I contacted them and they said they never received the equipment. I gave them the warehouse ref number to show that they did receive. All good check on way even gave me check number. No check. 14 calls later and still no money. Each time they said they fixed and money on the way. My wife said they just are trying to wear me out and I'll just give up. She was right. I got tired of wasting 3 hours each time trying to rectify their stealing from me. Second problem. My wife and I had watches with lte service. I had mine for 2 years and hers 3 months. I would miss important calls from my watch number and didn't understand. I tried calling my number and got a message ' You cannot complete call because the voice mailbox is full'. Hold on My watch doesn't have a mail box. Tech said the same thing. This happened 4 times and 4 times AT&T fixed it. Well here I am again, no service. I'm paying $30 month for 2 watches with no service. I get so tired of always calling in and wasting time on the same old thing. I've paid for how many months with no lte service on my watch. I called in to cancel service on both watches and they try to gloss over it like it's nothing. They ask if I really want to cancel. I said sure, I save $30 a month for the same service which is ZERO. I couldn't give my watch number out anymore because I was getting too many complaints that they couldn't get through. 30 years of being a customer and this is how they treated.

Once again, AT&T continues to convince me that I made a bad decision by switching from Verizon to AT&T. I was continually having calls - important calls - blocked and sent to voicemail and nothing I did changed it. Went online and discovered that AT&T has a call-blocking app they had installed (without my permission) on my phone. I uninstalled that but the blocking continued. I went to an AT&T store to fix this and replace a malfunctioning Otterbox case I bought from them. They fixed the blocking issue, but were not willing to refund or replace the screwed up case - saying I needed to take it up with Otterbox or their main store on Louisiana. I had to fix the problem of a bad case THEY had sold me. WOW! Once again, great service! There is so much more I could write about - deceptive and untrue sales claims about monthly savings, etc. And I'd like to mention, I have had more dropped calls in the year I've had AT&T than in the 40+ years I was with Verizon. That is a Fact. So why did I switch? Bad decision. They suckered me in with a "free" phone which actually turned out not to be free.

In this day and age that the AT&T website to be so cumbersome and not even accomplish anything. Switching provider for sure

Had a intenet technical issue. Literally spoke with over 40 technicians from 8am to 7pm on phone constantly. I have been placed on hold for long wait time. Connected to surveys instead of proper department. This place is a joke. They have no organization and the resps are completely unknowledgeable had to cancel service and go elsewhere. They split my internet to 2.4ghz and 5.0ghz which made my secitruty cameras not work. And had no idea how to remove the 2.4. I have NEVER experienced such incompetant, unproffesional reps in my life. American customer service has been ruined by foreign out sourcing. And this is a prime example

AT&T HAS CHARGED MY CREDIT CARD AND WOULD NOT SHOW THE INVOICE. SPENT OVER 4 HOURS ON THE PHONE BEFORE FINALLY GAT THE INVOICE. SLAES PERSON CAME TO OUR HOUSE AND QUOTED PRICE FOR 3 PHONES AND INTERNET. WHEN TALKING TO CUSTOMER SERVICE, THE PRICE IS WELL OVER PRICE QUOTED. ON THE PHONE LOOKING FOR EXPLANTION FOR HOURS MORE WITH NO ANSWERS.

I've been on hold now for 2 hours and 49 minutes and I'm still holding. I guess my time means nothing.