AT&T

4 days ago FPL was working on front of our business, since then we have all our AT&T services down. No phone line, no internet and we reported 4 days ago and they haven't fix it yet. We have been with AT&T services for 20 years and they have our business DOWN. Our costumers are leaving without products because we don't have credit card service. As a SMALL BUSINESS owner I don't KNOW WHAT to do ….PLEASEEEE someone has to do something about it ….

This service doesn't even deserve one star. We have been with AT&T for 30 years, and we decided back in 2017 that we were going to try out U-Verse. It went well for the first three months, until our system went out. We had 5 different technicians come to our home, until finally one told us that the problem wasn't with us it was with the surrounding area. U-Verse wouldn't be in our area for a while, and so we decided to cancel our service so that we could have TV and Internet. Moving forward to present day, I checked my credit score and it went down 30 POINTS because a bill from October of 2017 that I just found out today July 2020 was charged for my first month payment. I have been on the phone for a total of 10 hours with collection and probably every department at AT&T and no one can take this random, bogus charge off of my account. I thought that I had solved this problem a year ago after being on the phone for a total of 34 hours trying to fix this issue, but as of yesterday it seems like no one did anything. Even after being in service with them for 30 years, no one would give us the decency to help and fix this issue. This is unacceptable, and if you are thinking of moving to AT&T service, don't. We plan on canceling everything through them and moving somewhere else, even after being apart of their company for, once again, 30 YEARS. Terrible. I have never missed a bill in all of that time, and they are destroying my credit without blinking an eye. It's sad that this happens to people who try to do the right thing.

AT&T without any prior warning increased the Bill. Called AT&T and asked them why you breached the contract, 6 months short from the expiration date. They said we have the right to increase the bill in an active contract, but you have no right to terminate the contract without paying the early termination fee. Are there rules? There are no rules. Looks like we have infinitely large freedom, but infinitely small rights if not able to hire a good lawyer. Lesson learned.
First – never use Auto-Pay to avoid duplicate, or fraudulent billing for fabricated fees, during the service and after canceling the service.
Second – Avoid the landline phone from the bundle. Using magic jack I pay only $3 a month compared with $40 a month with AT&T. Using a good noise filter, with a 3 ft short phone line for the main phone set, connected 3 wireless phones around my home I have a better sound quality than with AT&T.
Third – If you are not far from TV broadcasting antenna, use an indoor antenna. I am able to receive 52 crisp channels with an indoor antenna.
Forth – With chromacast and a designated $100 laptop, you can stream more than with AT&T.

AT&T: The worst company in the world
I have been forced to use AT&T for over 20 years due to them monopolizing my neighborhood. I have been trapped in 8-18 mbps speeds. I have reported them to the FTC, gone to office of the president, and spent thousands of hours on the phones with them due to disconnects, subpar service, incorrect billing, the list goes on. One Source just started offering copper and fiber in my neighborhood. I switched immediately! The nightmare with AT&T however, has not ceased. They are forcing me to pay for another month of service though I disconnected my service and am not in a contract. STAY AWAY FROM THIS COMPANY. They are literally one of the worst companies in the world.

Went to the ATT store at 8205 Martin Way E Suite A, Lacey, WA *******. Never go to this store. They have the worst attitude and a total lack of customer focus. Went to pay off my iPhone and upgrade my service. Eliyah their customer representative wanted to scan my driver's license. I told him that I did not want my drivers license in a database. He said that without that he could not provide me with service. I told him that I had been provided with service without my ID last month. He then got loud and told me to leave the store. On the way to the door he would not let me speak. He kept saying "I will not do it" Loudly to interrupt me. I finally told him to let me speak. I told him that his customer service skills were lacking. He told me that his skills were great that I sucked.?! He said that he was going to call his manager. I left the store and from the outside I saw him call. I reentered and asked him to let me talk to the manager. He hung up the phone and told me to leave the store because I was agitated. That was the worst customer experience ever and as a result of it both me and my wife are looking to switch from ATT to a competitor. Do not waste your time with ATT!

$285 a month for 3 cell phone lines, Cable, and Internet. And none of them work reliability.
5 of my family members have cell phone service with AT&T, all of us experience multiple dropped calls or no signal at home and even outside our home, on new and old Iphones, throughout San Diego, I can even identify several dead spots along several roads and areas in San Diego. This has been the case for years.
We use WiFi service for calls when at home. The reception is typically poor.
And recently, their internet service / bandwidth is getting really bad, I am not able to dial into teleconferences, when working from home, the internet connection cuts off in the middle of teleconferences, although I am using and paying for a new high end router.
The quality of the cable service is no where close to HD, we have a 65 inch TV, and high end receiver from AT&T, the resolution quality is very poor, and the picture flickers, it hurts to watch, let alone ads. We stopped watching cable we rely on Netflix and Amazon prime - when AT&T internet works!

Please whatever you are do no I repeat do not go into a Sams Club and buy anything from AT&T I order 2 iphones a 11 and a 12 and it's a month later I still have not receive anything from AT&T but a bill...? How in the hell I my 1st month bill before I even receive the product I have talk to a customer service rep so much I should be on be on pay roll and all I keep hearing is here a third party so I have to go back to sams clubs to resolve the issue! I have been on the phone with AT&T for the last 2 hours! If this is not piss poor service I dont know what is

The mobile operator AT&T in the year 2023 is getting worse both in the mobile Internet signal and in the calls my name and alessandre aguiar and I am not satisfied with everything that is happening I am having a lot of headaches and daily stress with the quality of this operator I will try to leave this AT&T company soon.

AT&t locked up our phone even though we paid $110 to have it hooked up it was a brand new phone we just bought it from Best buy it was like a special or something if you had AT&t but we got AT&t and they did not hook up the phone we got AT&t but they did not hook up the phone they said that we had to fix it online because of some code or something so we tried it online and we couldn't get the phone going either they said we had to go to the store so we went to the store in Jackson and guess what they said we had to fix it online AT&t is a very poor company they used to be pretty good but not anymore all they care about is money money is a big Monopoly of AT&t that's just my review see you later

I get att because they offer for 3 lines (30 dollars per line with trade in phones and I did trade my iPhones) looks me a good deal but a soon I get the service 1 week after I get a bill with an amount of 390 dollars I call customer service and they say that they going to fix the bill to the right amount but its been more than 1 moths and the bill is the same nothing change and they suspend my lines because they ask me ta pay the bill in order to restore my lines I try to call to customer service but they say I must to pay that bill
I check the bill and they issue the bill at the same time and they close the bill same day when I get the offer
It can be like that 1 day off service for 390 dollars its very ridiculous
I do not recommend att its very bad customer service and they are a big liars

After being lied to I thought I was getting a pretty good deal so I sign then to find out I saw my first red flag contacted the company they fixed it. The next month they added charges to my bill that wasn't right so again I called in this time I wanted out of the contract but they fixed and I decided to give it one more month so here the 3rd month of having this phone and its been nothing but problems and hiding fees on top of the phone is junk brand new 3 month and it's always shutting down and restarting out no where I will never go back to this company now I have to buy the phone out right even knowing it don't work smh

So I paid my phone off after they argued with me for two months on how much I owe. I showed up to the store twice to pay a portion and they told me no you had to pay the whole amount or none. I asked them how much would my plan be after I paid my phone and they told me. I paid it off and my bill is STILL 20 DOLLARS MORE. I called and called they said 24/7 hour customer service… I just want to tell you that's COMPLETE BULL$#*!T. All offices are closed after like 6 on fridays I'm so livid. I pay so much more for a good company to DROP MY CALLS, get $#*! $#*! service, and for you to first off over charge me after I paid my phone off and secondly I have been a customer for YEARSSSS NOW. This is bull and I will be changing. ANYTHING HAS TO BE BETTER THEN THIS COMPANY. DONT DO IT.

I cancelled my service with att to move to T-Mobile or so I thought. Turns out, the cancel did not happen because I still had 2 devices (watch and tablet) still showing on the account. I thought the bill that auto-paid at the end of the month on 8/20 (switched companies on 8/10) was the final bill. Nope. Okay the next bill that was auto-paid at the end of the next month (9/20) was surely the last bill. I figured maybe the first one just wasn't caught in time. The second bill was $50 cheaper, so it must be the last bill, right?!. When the third bill came, I freaked out, called them and was told that yes, when phone numbers are ported to a different company, the account will then cancel and it is not uncommon for customers to forget about devices that were assigned a number but no longer use to remain (showing no use) but that they could get it taken care of for me. Great. Well I couldn't remember my PIN at the time, was told I would have to go to a store to change it then call back. I remembered the PIN, called back, got a different person, one that was much more inclined to be less than helpful. She then cancelled account and told me that there was nothing they could do about the billing oversight. I pushed, she put me on hold a few minutes (I'm sure to check her nails instead of the lie of checking with the back office) to come back and say, yep, nothing we could do. I had an account with att for 15+ years and that is how loyalty is treated with att. I look forward to them no longer being a monopoly which will happen sooner or later. Probably when they have shafted the right number of people.

Every wk, and Month I'm on the Phone with A CSR, Discussing the errors on my Bill,, They have over charge me,,Added something without permission,, Are cut my lines of,, I have a business,,And i work off my phone,,, Its very frustrating to have to deal with this,, The CEO,, OF THE COMPANY NEED TO BE FIRED,, IN THEY NEED TO REHIRE AND TRAIN THE WHOLE,,,So everyone can be on the Same Accord, Totally Dissatisfied Customer

The wait time for a representative is ridiculous! The wait times are always 30 minutes to an hour and if you ask for a callback, they always call at inconvenient times!

I called AT&T Rewards Center today since I received an AT&T rewards Visa card for $100 and due to some mailing issues with our home address, by the time I got the possession of this Rewards VISA Card, the Card was already expired and I couldn't activate/use my $100 rewards Visa Card.

So, I called AT&T Rewards Center to issue me a new card and they told me that they will not reissue me another card since it was my fault to not use the card.

I have been an AT&T customer since 2007 and this is a bad customer service from AT&T to make a loyal older customer upset about just $100 and AT&T will lose a loyal customer starting today itself.

Why is it that att prices are 285.92 for 2 phones and the service I pay for only 2 phones but I have 4 telephone numbers. When do I have 4 numbers when I only use 2 numbers. They are charging me all this money. Sorry att BYE BUT NOT SORRY WORST COMPANYEVER

The ABSOLUTE BOTTOM OF THE SESSPOOL! 5G MY $#*!! I HAVENT HAD A STEADY STREAM 5G Since I left that $#*!ing store! I had the phone for 10 days when I started being harassed that my bill was pass due and I owed 163.00. They charged me $20 for a screen protector automatically when I bought my phone. OK WHERE THE $#*! IS IT? BECAUSE I SAW THE $#*! REMOVE THE PLASTIC FROM THE SCREEN, but when I got my phone in hand, ITS A PIECE OF PLASTIC ON THE SCREEN! CHEAP $#*! MOTHER $#*!ERS! TALK ABOUT SCAM RUNNING AND DECEPTIVE PRACTICES! AND I JUST SWITCHED OVER FROM T-MOBILE (WHO STILL HAS NEVER GIVEN ME THE PHONE I PAID FOR!) ATT SUCKS AND TMOBILE SUCKS! ROBBERY AT ITS BEST!
I THINK PREPAID IS GONNA BE THE WAY GOING FORWARD! I wanted to go Mint, but they are owned by a BIG TIME SCAM BANK sooo..