AT&T

I have att fixed wireless. Since last year i have had very poor upload speed through their fixed wireless service(.3mbps) have had techs out to my house 3 times, they have replaced all of my equipment to no avail. The techs tell me the issue is with the tower. Each time i contact att customer support they send more techs to my house, the techs replace all of my equipment and we still have the same issue. My service is fine for downloading files and watching streams but when it comes to streaming or uploading it is horrendously slow. Tried to contact support again last night and was on hold for 3 hours, i am extremely unhappy with att now and i think i will find a different provider in the future

They overcharge you and their customer service absolutely sucks! You always have to make a payment in order to speak to someone even if you don't owe money. I cancelled my second line and they told me my payment would go down $90 and it went up $90! I called to see why and they said I had a late payment from a year and a half ago. Curious why that wasn't on my bill that I pay on time every month. Stay away from these people! They'll rip you off! I just paid a whole month service for $200 and was cancelled 12 days into the billing cycle.

This disaster and headache started in December 20,2021 when I had a salesman that I discovered was lying any time his mouth was moving. And in January 2022 I filed a dispute with AT&T it is now August may have yet even say a word about it. I'm sure they don't want to because they can't contradict me anything I've said they've lied and stole for me and I hate deeds and liars. Unfortunately both of my elderly parents have died in the last 8 months and I was in an accident so I thought other things to do besides worrying about the idiots in AT&T. Hopefully soon I can call them soon and suffer trough their excuses and lies concerning my dispute. I can't wait for the day I'd never have the deal with AT&T again. I would recommend people go back to dial phones before they deal with them

I so tired of companies like at&t internet TV and phone service two to three times a month or over 3 days my connections drop and fails to work because of old wiring and crossbow being to far using old wiring and this AT&T is not willing to invest in black neiborhood with fiber optics. Everybody around me has the same problems when they fix one person get fixed two others drops off.

This company spends a lot of money on advertising their services, however they do not live up to their promises, i have had internet for two years constant Slow Iternet service and they always say it is on my end, WRONG.My equipment and computer is running fine, it on their end, their equipment and systems are outdated. Unless they have thousands of customers in a area they do not upgrade their equipment.So Constant failures, having to restart the gateway 4 times a week and virtually useless some days to even try to get online.

My daughter lost her phone so we went to Att and got a new phone and we paid full price agreed on monthly fees.even though the phone had been lost they have been charging us for both phones.i understand that I have to pay for the phones,however they have been charging us 36 per month for the phone that had been lost and does not exist.
They are only nice to you when they want to sell you something however when you need their help they refuse to admit they were wrong.they are totally a fraud. They refused to give me any credit back.
I am changing to spectrum.
I will take further action against them.i am sure I am not the only victim.

At the end they stole your old phone and you pay $900 for the new one. They say that is NO contract and your stick with them for 36 months if you cancel your account you have to pay the full amount of your new phone. Those guys that stop you in the store they are a F. Clown liars. They just stole your old phone and your money. Please stay with your phone company don't go with at&t...

I hate AT&T so much that I'm thinking of leaving the area I $#*!ing live in just to say $#*! you to the $#*! company! It's not only the $#*! service they provide, but it's everything from the ethical decisions the management makes. I wish nothing but the worst karma amongst any executive of this evil company. $#*! them so much.

Show up to upgrade to new Iphone 14 Pro Max. Price tag of 1599.99. Desperately needed to utilize the facilities while my wife was deciding on a phone. I was informed they have no public restrooms but they were more than happy to direct me across the street to two privately owned restaurants to utilize their facilities. So... I know you're spending a fortune in our store but the mom and pop across the street is happy to allow us to send our customers to use their facilities even though you're spending nothing there. Horrible customer service.

They constantly have issues and outages. You will be down for 2 days or longer before it's restored. No one will tell you what the problem is. If you work from home stay away from AT&T. They are not reliable and unhelpful.

I have direct TV and wireless and have to call every month for billing errors. When it was direct TV it was considerably better. With wireless it has always been awful. I got two new lines for christmas gifts and they sent me three phones, now 3 months later and numerous calls and hours (literally hours) on the phone I still am getting charged for that line and the installment plan for the phone. We are likely going to a internet based TV provider and a phone carrier with good customer service. I am totally willing to give up a little coverage for a better overall experience.

Do not use AT&T or their online trade-in service. I traded in an iPhone 11 and they are claiming they received an iPhone 8 so I am not getting any money for my trade (costing me over $800). There is no oversight of their "back office" that processes trade-ins and there is no way for customers to verify what was sent in. They told me I cannot use Find My iPhone to locate my phone or have my trade-in phone returned to me. They told me there is nothing I can do that their "back office" has made their decision and I am out of luck. Have been a customer of AT&T for 20 years and will be switching to Verizon and I recommend everyone else does as well.

If anything happens you can never reach anyone and if your lucky enough to reach someone the don't speak any English. They sign you up tell you you're bill will be one price and then when you start getting your bill watch out, mine is 127.00 more then i was shown on the contract and I've called and called I get nowhere. Anyone thinking about switching to AT&T don't RUN! Their F@#KING HORRIBLE in every way... Here's another good one, i have the 22 ultra, phone didn't work drop call after drop call they sent me a new one. Same thing happens now i can reach the people that I received the replacement and she said she would contact me the following Wed. No call, I'll called 25 times always same message...I will be cancelling as soon as my check comes in and throwing these phones in the G@D Damn Ocean...

AT&T... Macon Road... Ryan is a Retail Sales Consultant at the Macon Road AT&T store in Columbus, Georgia. She is refreshing. Ryan is proficient, efficient, knowledgeable, personable and is quite witty. She assisted us in purchasing the iPhone Pro... she was very patient and understood our concerns and was readily available with a logical and reasonable response. If you are in need of a wireless phone, please request Ryan. You will receive the most glorious advice and best customer service of a lifetime. She is very helpful and listens to what you want most out of your wireless device. She listened as well as heard us. Thank you so very much Ryan for your top rated attention to detail and your knowledge. Such a worth of goodness...

Last month we ordered AT&T internet service for our home. We deferred any other products. When our first bill arrived, we had been charged for a month of phone service including 1 of 3 charges to install the phone line. The first time I called to cancel the service we did not request and get the charges reversed, I was told that there is a special department that issues those corrections and to wait a few days to confirm that this special department had completed the corrections. I waited 4 days, and checked the bill. The corrections had not been made. I am currently on hold at minute 85 and counting to talk to someone to fix this problem. This fraudulent technique is known as "cramming" a bill.

If anyone has any suggestions other than continuing to wait and being lied to again, I am willing to listen.

AT&T said they were having a promotion and if I got a new phone from them and traded in my old one it would only cost me $78 bucks. It was a lie. Now I'm trying to return the new phone for a refund which they are trying to not give me. BEWARE!

Was on hold on 4 different lines, 2 lines over two hours. Not helpful, knowledge able, and loyalty to the company don't amount to squat. Every month my bill kept going $100 or more increase. My bill the last two months with fees and jiberish scams has been close too $900. Their competitors like exfinity offers 185 channels 3 cable boxes land line and Internet for $170.70 a month. I'm good on being screwed with no lube from this company they loosing this customer ASAP