AT&T

Says you are getting a reward card for signing up and that they will handle your etf from previous service. In order to get the reward card you have to go Contact your previous service provider in order to receive last bill if you do not have it and collect etf amo. But that reward card they made you think was for signing up is actually your etf that you use to pay previous company. Which is fine if that's how they advertised it and how their sales person explained it. But it's not. So I'm thinking as soon as I am able I will terminate my service n go back to my previous providers on basis of integrity alone. The only reason I gave them a 2 is bc my sales rep is a decent person who has been working on this for me w att as well... otherwise I would have given a 2

The way they bill is sooo stupid! Makes no sense
They are liars!(what they say at store and what i got charged two different things)!
The log in and resetting passwords is a nightmare(tried like 5 times)!
Website sucks!

Hello there,
STAY AWAY FROM THEM! I was using att for like 5 years. And I bought a new phone and had to go to Italy for 15 days, first they asked me to pay off the phone, which I did. Later they told me they can't unlock the phone, I have to stay with them for like 6 more months. Now, I tried to return the phone and they are finding all ways to not pay me. They suck! While comparing the same with my girlfriends providers T-mobile, they were kind enough to unlock without any BS after she paid off her phone. (I literally go no discount from buying it through ATT). Representatives don't know what they are doing. Worst experience!

AT&T I have been your customer almost 10 years. Been paying your guys on time every single month never once late. I called to see what you guys can do for me during pandemic time? I asked for a reduction half month or a month. The answer was I won't get to pay late fees on my bills. After 2 months I technically have to pay 3 months after 60 days. Wow what a fantastic deal for a 9 year customer who has been paying you guys $500+ a month... T-Mobil waives 2 month bills for good customers

They trick you into switching and screw you over your trade in. I traded an S21 and till this day they have not given anything. It was supposed to be a 1 time credit of $320 and now they will only do credit every month. They lie every time I call them. They never get right department and waste your time. I have spend hours trying to resolve things with no luck. They are the most crooked company and I can not wait to get rid of them. Do not make the same mistake. Stay away from att

If I could give AT&T zero stars I would. I have been using this service for a few years and I'm constantly having issues with my data plan. Every time I try to call 611 to talk to a representative I never actually get to talk to someone that is helpful they are completely useless and don't have knowledge on it. I've read a lot of other reviews with people agreeing with me and all I can say is they are in awful phone service. My data plan ran out so I had to call them unfortunately no one was able to help me at so with no service or Wi-Fi I had to walk to a convenient store to get a prepaid card and even then it was very difficult to start it. I hate it a lot and makes me sad they can't help their customers. Switching plans ASAp anything is better than AT&T at this point

Power pole was replaced after tree fall. All work completed on the pole except to reinstall phone cable owned by AT&T. Spent 4 days trying a multitude of customer service numbers and agents and this cable is still not installed! I left AT&T 15 years ago because their customer service is nonexistent and they won't maintain or upgrade the cable near me. 4 days on hold and I still can't get someone to reinstall this cable on the pole. Now, after writing all of this I have to create an account?

I have been trying to move my son's phone to his account. This process has started in June. They said because I had Bundled my services they had to unbundle it to get this done. So I gave them 90 days
After a few more calls I decided to cancel my internet and tv so we could move his phone to his bill. I was then tried again this weekend after 4 calls and a promise of a manager call I was twice transferred back to the automated line

This is unsatisfactory that it takes over 6 months

Went to the local ATT store to have my watch added to our account. After 45 min of two employees dorking with it. They gave me a card with a scan code to do it myself online. I asked if I would be charged before I did this or if it would start after I added my watch. They said there would be no charges until I added my Watch online. I have not added my watch yet and got a bill for an added device for $80 today. Now... trying to call helpline, due to a 7 min wait, I take the "we will call you back in 7 min" option. Two min later I get called back with a message..."A representative will be with you in 9 min". After being on hold for 15 min... they hang up on me! They are in the communications business and can't figure out their own system to make it work!

Recently switched to AT&T wireless. Service is par, but their billing is freaking horrible. Customer service is non-existent - wait times are atrocious and if you sign up through Sam's Club you will be told your activation fee will be waived. But it WILL NOT BE WAIVED. Ive been told by many to not go with AT&T specifically because of their horrible customer service, but I figured try them for myself and make a decision. They were right...don't do it, promises will not be kept and our 1st month bill for two wireless lines that WE brought the phones to is $235.54 - insane. Chatting with incompetent representatives, and was told to wait for a manger. Well it has been 45 minutes to "chat" with a manger so far and counting...be wary people, be very wary. I made a horrible decision switching to AT&T and will be leaving as soon as possible.

We signed up for att internet and we chose the $50/m package, it turned out very slow speed! After a month, we decided to cancel. The sales rep said if you cancel and return the equipment you would not get charged. So we returned the equipment and later we still got a $180 bill says it's for early termination. Called att few times to let them waive the penalty and they said they couldn't do anything about it. Very bad experience with them.

Just called to verify cancellation on my partners account due to death and the representative advised me to go to an att store to handle and then started on with a sales pitch and promotions and deals occurring for me to purchase. Incredible insensitive and ignorant. No help received. Only ignorance.

I had a number of cell services with ATT; mine, my daughters and later my husbands, and an Iwatch. They are pariahs... every month the bill would come in and be way over the one before it. When you have unlimited accounts you expect consistency. But you wont get it... there's always a charge here, a charge there. I transferred all accounts over to Verizon, which may not be much better, but at least its not ATT. All my numbers were transferred across, but ATT kept my watch active - even though Verizon had it now. I couldn't close down my account with ATT as I couldn't log in - because they were sending the security code to a weird token number that they had assigned to my watch. I could not hate a company more than I hate ATT. My advice is steer clear of them!

Company is a rip off. Got charged $99 dollars for a tech to come out and wasn't aware of fee to service their own equipment. Called customer service and she was rude and sounded like it was an overseas call. Not American.

ATT customer service representatives are liars. I had fraudulent charges on my account. I filed a claim. I was told that my service would remain active during the investigation. My service was suspended about every other day. I had restoration charges added. There was no investigation. I was forced to pay all fees. When I requested a refund of the money spent on the restoration fees and the fraudulent charges ($400+) I was told it would be refunded to me in 5-7 days. That did not happen. Instead a credit was placed on my account. This time I called instead of chatting with a representative. Again I am to wait another 7 days to see if I will get MY money returned to me. No one should be treated like this.

I have had ATT since July 2021 and I have had problems since the beginning. There is a static sounds and it cuts out to where the other parties can hear every 2-3 words. I have had 2 tickets in to see what the issue is and no one has ever connected me. Today they said there is no issues. When I made the comment I would go elsewhere they did not even try to stop me or keep me. Now I pay over $300 a month for cell phone service alone and I pay $130 a month for internet for 2 houses as well. It is time to move on to someone else. Oh also the supervisor said that in the Oklahoma City metro area that they only have 5 cell phone towers. I find that hard to believe