AT&T

Genuinely awful customer service, I moved into a new apartment and was waiting on a technician to come install my WiFi for over a week. Then day finally rolls around for my appointment at 8:00 am and he's an hour late so I call and I'm told to keep waiting. 3 more hours pass of me sitting in my home waiting and I call back again and am told he missed the appointment and I have to wait another week for someone else to come help. Absolutely ridiculous it's been a nightmare dealing with this company. So I canceled my appointment with at&t and called Verizon and the same day I was able to get my wife up and running.

If they didn't make money of you it won't be a business they lie it's on your contract read it record you conversion if they lie take them to small clams trust me you will always win against this thief's

Probably the largest floating piece of flotilla and the bucket! My recent speed test was 0.16 download speed. 0.17 upload speed. And I paid almost $100 a month for AT&t business cell phone! What a joke! Biggest fraud in america! Their customer service is located in a country outside of america!

Customer service representatives are the worst. ATT&T really needs to train their people better. Very unprofessional "manager" I was speaking to yesterday. Was passed around to 4 people and they were unable to assist me. They just waisted my time on the phone promising to assist and they did not. I have been with this company for 50 years. Very unsatisfied.Beware! They provide you with false information to scam you!

I am writing this review on behalf of my 82 year old mother and it pains me to have to do so. After years of being a loyal AT&T customer, my mother's Wi-Fi router stopped working. She is low income and doesn't speak English, and the router is the only way she can communicate in her native language and connect with family. When her router stopped working, AT&T stopped her service and said it would cost her $125 to have someone come and remove it. They did not offer any assistance and refused to have a technician come out to help her fix the broken one or replace it. This is not the type of service that AT&T is known for and is frankly embarrassing. My mother is heartbroken that she can't communicate with family and it seems inappropriate that AT&T is taking advantage of her like this. We want this issue resolved ASAP.

Went to an att store in dade city florida to inquire about internet service, this multi billion dollar company does not service this area, but I'm informed I'm eligible for a new phone. The rep., said I would have to cancel the line for the tablet I wasn't using AFTER the new promotion was completed and I would receive the new Samsung 22 for basically free, not taxes and fees. Unfortunately the opposite is in fact true. I was supposed to cancel the line I wasn't using FIRST, then activate the promo. So now I'm paying $800 for a phone I really didn't want or need because of an employee error. Needless to say I will researching other carriers and transfer so I can keep my phone number. I can't believe this company is willing to loose a customer over an employee error. By by att.

Paid phone repair insurance for several years. Finally had a claim for a cracked screen. The company that ATT contracts with was scheduled to come to our home and repair. They called and cancelled twice. The third time they just closed the ticket. No call, no show. I couldn't be more disappointed. ATT is responsible for the quality of their subcontractors. ATT mobile is very expensive and the customer service for repairs is just unacceptable. We will try Spectrum Mobile. $80 less per month and the customer service can't possibly be worse.

I have been a long time wireless account holder with AT&T 2 years ago when I upgraded my phone I wanted to add the next feature. I contacted them on multiple occasions within the 14 day time period you are supposed to have to add the feature. I was lied to and told it was added and when I tried to upgrade last year I found out it was not added. Now I want to upgrade to the iPhone 15 and I have to pay off my device in order to do so because I do not have the next feature. But my sister has an iPhone 14 and her device is upgrade eligible which makes no sense. Considering I have had my device for 2 years. So last month I was told once 24 payments were made towards my device I would be eligible for an upgrade and now that's not the case. I am tired of all the lies with them. Time to find a new service provider the lies and back and forth are ridiculous. I have been a customer for over 15 years and I feel that I am not valued as a customer any longer.

I have been a customer since 1990's and am trying to be patient. I opened up two new accounts of wireless and Internet in August 2019 and trying to combine these bills to receive a $10 discount on Internet. It is now June 2020 and my bills are not combined. I have been on about 20+ phone calls lasting at most 1.5 hours in length discussing "issues" and at the end of every call they have said they combined the bills and to wait 3-4 billing cycles to show. It has been 10 billing cycles now and am trying to speak to a supervisor. I would like a call back because all this is not my fault and I have wasted discounted money thus far. So, AT&T if you are receiving this I would like to speak with you.

You bunch of morons of att are embarrassing to the customers. Can't even get stupid reception at home. Going back to metro. At least their friendly customer service. Hopefully att goes out of business soon. Should have never to bunch of dum monkeys like att

Received a bill for international day pass after having an international line on my account for over 6months, then received bill with international day pass of $10 per day with additional equipment charges that was paid off the month before one called customer service agent kept repeating herself and not getting anything done for an hour and 15 minutes then try to get me to a supervisor they put me on hold and never answered the worst customer service ever issue still not resolved. I will be moving to another courier

AT&T has been around for a very long time and not always are they truthful or Ethical. I had a manager from AT&T who should be working for corporate! She listened to my problem, she searched to identify the problem, and she fixed my problem. She was very thorough! I prefer spectrum, and spectrum gets 10 stars! AT&T and their company we have left twice because of being lied too (At&t gets 1). Ms. Ameisha is the type of person, any big company should want, because she goes above and beyond to find a solution to the problem, she is: gracious, patient, and kind!
Ms. Ameisha gets 10, if att&t had more like her, they would have excellent and not poor reviews! Thank you Ms. Ameisha, and God bless you!

I have been dealing with this company for a couple years now hoping it will get better, lol no chance of that EVER happening. I paid my bill on the 6th and somehow they can charge me $35 for restoring my internet on the 6th. IT WAS NEVER CUTOFF! And all they can say is "it was suspended but you didn't notice it". Really? I guess that means they can charge that $35 whenever they want since you won't notice your alleged suspension. Unfortunately my area has no other internet provider so I'm stuck with this rip off company. If you have a choice in providers DO NOT choose this one.

They will not give me my trade in money 250 dollars I have waited a month and a half unbelievable bad service I am on my way to the bank to file a claim for the money they ripped me off for. Please don't use this company poor customer service I am beyond mad

Our internet dips within the kilobit range when we were promised 50 mbps, if not more. Ping is so high that its on the seconds range, and speeds are never consistent. We pay $50 a month, but sometimes they throw in extra side fees for no reason! Forget customer service. What a shame.

This company is not worth the frustration. Once a month their towers go out…. I work from home and I use AT&T internet, and when these towers go out you are without service off and on for about a week or two. Their customer service is extremely irritating and are so generic with their answers. They never truly answer the question that you ask, they beat around the bush and give answers that I'm positive are read off of a script. If you are looking for a cheap carrier service this is the one…. Just keep in mind You get what you pay for, they are not only cheap in their prices but cheap in their service. My husband was fortunate enough to get out and he has no issues from the carrier he switched to.