AT&T

For starters... was usable, after years I found incremental decrease in sustainable usability without buffering and constant lag. Do yourself a favor if on the fence and avoid such constraint 25 mbps paid for and rarely see a fraction from various speed testing. Upload seems to have more actual consistency...

I stayed with AT&T for almost 20 years and finally had it with their worse than poor customer service.
I canceled my service on 8 lines. I paid my phones off canceled my service and they still charged me another billing cycle. Their response was 2 the lines went to the fraud department. I spoke with 3 managers who all argued the charges were valid for one day on two lines. I switched to Verizon and must say the customer service far exceeds AT&T. The representative in the Loyalty Department at AT&T acknowledged they must have really screwed up for me to transfer 6 lines.

I bought an s10 lite like a year or two ago. They said it's a "3g" device and will be blocked coming February with their 3f faze out plan. The manager was like "yah so you can either switch plans or get a new phone. By February your phone would be pretty dated and people think about upgrading by then anyways." No remedies, didn't want to trade in my phone for anything of equal value. They offered me an A12 IF my phone stops working by February. Nice one guys.

I wish I could give negative star reviews! Over ten years I've been with this service it has progressively become worse and now it's almost monthly it worsens. I have all five bars showing signal and yet it take 2-3 minutes to load basic web pages or apps. Their "5G" has litterally made it worse! And yes, I have a 5G compatible phone! I've have serious accounting errors in my back account due to this issue on top of the major frustration of watching wheels spin and blank white pages for minutes at a time. I've reached out multiple times to try and resolve the issue with nothing changing. I connect to wifi and my phone is flawless. So why not on my "unlimited" data plan... And thats a whole other subject. Biggest scam and worst cell service ever!

Was with Verizion for 20 years. Switched trying to save some money. Got 3 new phones. There was an issue with connecting 2 of my phones. 6 Weeks of issues, 10-12 hours of waiting, being lied to, and incompetence, before the phones started working (we hope they stay that way).
Amazing! If I ran my business like this, I wouldn't have one.

They did offer me $25 off my bill. WOW! After not being able to use my phone 50% of the time in six weeks. Plus, I had to buy a burner phone just to make calls, which costs me another $100. $25 OFF! Are you &%$# kidding me! Thanks AT&T. You're the best! I will tell all my enemies about you.

What a waste of time. Buyer Beware.

We were trained to ATT for years, and finally made the move to t-mobile. Their phone reps are terribly trained, the website always seems to have some kind of error, the app is ridiculous to navigate. I can't believe we have them money for so long, especially after finding out people on other carriers were paying half what we were for MORE benefits. My first 24 hours with T Mobile has been a dream. Perfect customer service, great site, AWESOME price.

On Saturday December 7, I fully paid my phones and submitted an unlock request at 5pm.
The email I received it said it would take 2 business dates. Today is Wednesday 3rd business day and our phones are still locked. They don't care about customer service. I have been on the phone for over 1 hour with no result. Please don't sign up with at&t. Besides not having a good network, in my experience, they are more expensive than Verizon.

Over at&t very poor customer service. Have warranty and insurance and my phone has a Manufacture malfunction that i e had fixed already at apple and same thing happened 2 weeks after them repairing it. Still no phone that works and stil wanting me to pay $696 for the phone. Mind u i have insurance and warranty. And won't give me another phone without a $250 deductible which i refuse to pay any more money cause it's not my fault they gave me a malfunctioning phone. Such bs please help me out of this nightmare! Do i call attorney or try to switch to another carrier i don't know but i do i'll never refer anyone to this awful phone company. I need help contacting BBB tomorrow but is there anything else i can do?

Terrible service. They created a problem for us in the first place when they came out for a service that wasn't ordered at this address. After that the business lines would just drop. No dial tone. Would hang up on customers. Also internet would go down and back up many times throughout the day. Waited on hold 4 occasions for half hour and more. They'd transfer me to the wrong departments to start all over again. Cannot believe how bad and frustrating this is. I remember when actual people answered their phones. When they weren't so cheap and greedy and hired actual Americans! And they cared! Which they DONT NOW! I pay over $600/mo to this company and get $#*!ty service affecting my quality of life and my business relations.

My mother is reaching 90 years of age and has been without Tv, internet and phone service since June 2nd from AT.&T.
Many promises but no delivery of service.
Today she gets a text saying " good news your service is now scheduled for July 2nd" by the way today is June 10th.
I have asked her to call tomorrow and get a competing service and would hope every one reading this does the same
The Wi-Fi more than anything is vital to her medical alert, so her. Life is in their hands.
If anything happens to her, they will need a whole series of attorneys for what will hit them

I signed up for two phones at an AT&T kiosk after listening to their promo pitch. They sent the phones and went to an AT&T store to activate them. The guys there would not honor the promo discount so I decided I didn't want them as my carrier. They wanted to charge me a restocking fee to send the phones back through their store. After calling them I asked if they could email me a return label. They initially said they couldn't do it. So I kept the phones in storage and got my old carrier back. After about a month they send me a bill for over 1800.00$ I called once again and they finally sent the return labels via email. I sent the phones back. After I got a confirmation email that they received the phones they sent me another bill for over 1800.00$. Not doing business with them again.

I signed up for service about a month ago the tech came over and installed and set everything up. They didn't mention to change the User/Pass on the Modem. Within a month i had my computer hacked and multiple credit cards used by crooks.

The only people who could know these passwords and user ids are WITHIN the company. Its either the installation guys or someone with access to that info on the modem which could be ANYONE as they have a sticker on the modem with that info.

Don't trust anyone that works for ATT.

AT&T is always unreliable. Constantly going offline, especially lately, and repair crews never get the issue resolved on time. This is especially difficult for an online student who has deadlines he cannot miss. Not to mention how unhelpful their customer service is, representatives often don't even understand what is being said, today the one I had on the phone couldn't even understand the didgets of my phone number to look up my account. Then she left me on the phone for over an hour saying nothing once we were done instead of hanging up. I assume this was to avoid me answering an automated customer survey. It just made me more irritated.

Brian a representative from AT&T was of great help to me concerning my bill and explaining why it had increased. He was courteous and knew his job well. He helped me to understand a few things concerning my account and billing of my account. He went above and beyond as we say in the military. AT&T should be very proud of Brian. Thank you again Brian for you help. Five stars for sure.

I tried contacting this company on many levels. Someone opened an account in my name and used my email as well. I filed a police report. I contacted these helmet wearing, crayon eating $#*!s to tell them to stop the shipment of the apple watch they were sending to an abandon house. Man tells me, he cant help because i forgot my 4 digit passcode for an account i didnt set up. Or open. I hope and pray this company goes bankrupt. And the CEO gets raped and beaten by a horse. And i hope the horse can talk. And all he repeats during the attack. Is at&t 24 hour customer service

Spent over 2 hours on the phone and accomplished nothing. Just tried to simply transfer my mom's account to the family account. After 2 hours they said we can only do that in store. We went to the store for that sole purpose and was told we needed to do it over the phone. It's an incompetency circle jerk where you get sent from one department to another where no one can actually do anything other than give you a different department to contact. Never have I witnessed so much collective incompetence.

Stay away! I spent 2 years paying overpriced monthly fees for initially 3 GB, to 5G. They would increase price without notifying me. I was paying $85 a month and could not be in a text group chat of more than 10 people with only 5GB. They also have overpriced international plans that would run out on 1 day. I ended up switching to T Mobile after 2 years of just giving my money away to AT&T. I used to pay my monthly payments before payment due date, and did not use the last month I had played for. They refused to give me a refund! Unacceptable