AT&T

Bought 2 phones for myself and wife, just upgrading our phones. My wife's phone was only a yr old and the representative lied they would send a label to return phones but it never came, it turned out it was a lie. We putchase watches on mothers day promo to get one free, it also turned out to be a lie... this service is the weakest of all networks I hv used. Very disappointing and bunch of frauds. I regret ever porting my number wife's n mother from Tmobile... if u thinking about it, don't. It's a trick stay clear.

I am getting billed for a service i never had and for a modem that i never received! Called customer service like 20 times, waited almost half hour each call... and nothing was resolved! They kept bouncing me left and right to different department and still nothing has been resolved. This is the worst customer service in the world... I'll rate them "0" very poor service

AT&T needs to pay better attention to their costumers. I have had to call about all my bills being wrong. I called 4 times before my bill hit for them to fix it and was told lies. If it isn't fixed I will be switching providers and sueing for my loss of money.

AT&T is one of the worst companies out there. Their employee are not trained so they give you promotions that aren't suppose to be given out, and at the end of it all you are stuck paying this bill that doesn't make any sense. What does AT&T do? They tell you, the customer, and I quote, "well you should have known better". I've sued them and won for their stupidity and warn all customers to stay away from this horrible company. We started off with a $200 bill and after 10 years or no upgrades to the plan we were paying $1000 and they couldn't understand why we were being charged that price and couldn't do anything about it'. That is the way they treat their customers! Never again will I EVER get their services. I'm going site to site to share my experience so other families don't get into the horrible situation!

If you want to do a trade in with AT&T pleaseeee, think about it twice. Today after almost 1 year of the trade in, I want to pay off the cellphone, and they said to me that I have to paid all without any discount, so basically I gave them my previous phone as a gift (that was what the agent told me during the phone call). So, before signing anything, ask the seller to let you know about all the conditions, because they never presented that or told to me this information. So please, be careful. If you want to give away your phone, give it to your mom, dad, little sibling but not to them.

They lie! They suck you in with their "bundles". They will tell you one thing and then give you something else. When you call them about it they will suddenly have no record of what you were told you were getting. Even if you have all the dates, names and order#'s from your conversation. They are all nice and sweet when you are talking on the phone and they will tell you they want to help but then you find out you were screwed once again and when you call them AGAIN they have no record of the conversation. If I could give them less than one star I would.

I went to the att store to get several problems taken care of. Right when I walked in I was greeted by Luis, immediately. He was very friendly and focused on me getting a my questions answered and my problems solved. He was professional and seemed to know exactly what I needed. He was extremely knowledgeable! I felt he was genuinely concerned about my experience there. He was caring yet efficient. The guy was fantastic!
Will not forget the experience. Not sure if Luis is a manager, but if he's not, he should be.

I just went into Fred Meyer store in Vancouver Washington they offer me a really good deal and everything was going pretty good until
The very end so after they got all my info everything from me they make a final fraud test just to proof if it was me asking me question about nonsense of course I didn't know some of them and then they said I didn't pass the fraud test so they denied me from getting the deal I gave them all my personal info everything! And then they said I didn't pass? I was pretty upset I think is a scam from AT&T. I'm still really upset about it. I'll be watching my credit an my bank accounts this is not right.

Hi, my name is Jennifer Ruebeling and I was a long standing customer of AT&T for MANY years. I decided to switch services due to better G's and pricing. I was told upon cancellation that everything was paid upon completion of my contract. I was then billed. When I called and spoke to the manager "Rebecca (not sure if that is the correct spelling), she insisted that I pay even though I said her employee didn't tell me that I owed anything. She would not waive the fee. I'm sorry, but if I owned a business, I would never ethically do that to a long standing customer who actually liked the service and had a great experience. Now, I'm upset and I don't appreciate the way it was handled. I hope this will teach AT&T that they need to train their employees to mention all details to their customers. If not, they can destroy a relationship with someone who was loyal and had nothing but good things to say about AT&T. I have Integrity and Morals. This is not right.

Their reconnection fees are continuing to rise and are now at $40. Their plans are also unreasonably high. We are going to cancel as soon as this phone is paid off and not get engulfed into staying any longer.

Worst employees ever. They are the worst supervisors ever. No one has the same answer for the same problem. They don't know what they are saying while trying to help customers. I've been with them for 10 years and the change in services and employees is messed up.

All they do is tell lies for you to sign up for their services. Next thing you know you have a bill for over $700. I was told that I was to receive a rewards gift card that I never received. The deal that I was quoted when someone showed up at my door never happened. At this point I will switch back to Spectrum or go to Verizon!

We scheduled an appointment for AT&T fiber to come out and install it in our house. Today was the day they were supposed to come and they didn't. I have tried expert chat with AT&T 3 times today and every time I was told to call. But whenever I called I was turned away or told to call later. I was also told to pay for another appointment for them to come out and the next appointment isn't until august. I am extremely disappointed and frustrated with the quality of their service (which I didn't even get) and their customer service has made me even more angry at them.

They are a terrible company that likes to play games with due dates and amounts due. I have been a customer for about 6 years. I then called in to give them a new credit card number since the one I had on file expired. They then took me off autopay and charged me more the next month. I called in only to get someone from a foreign country, who talk down to me and was rude. I then asked for a supervisor and got the same thing. Do yourself a favor and chose anyone else to do business' with.