Was on hold on 4 different lines, 2 lines over two hours. Not helpful, knowledge able, and loyalty to the company don't amount to squat. Every month my bill kept going $100 or more increase. My bill the last two months with fees and jiberish scams has been close too $900. Their competitors like exfinity offers 185 channels 3 cable boxes land line and Internet for $170.70 a month. I'm good on being screwed with no lube from this company they loosing this customer ASAP