Paul S.

This company spends a lot of money on advertising their services, however they do not live up to their promises, i have had internet for two years constant Slow Iternet service and they always say it is on my end, WRONG.My equipment and computer is running fine, it on their end, their equipment and systems are outdated. Unless they have thousands of customers in a area they do not upgrade their equipment.So Constant failures, having to restart the gateway 4 times a week and virtually useless some days to even try to get online.

Have a Assurance wireless phone that will not hold charge, I sent them 6 e-mails and every time they could not find account, i have been with them over 8 years. Got calls from Customer service, outsource to India and you can not understand them.
Worst Customer service for any company in the United States!

I was given gift card but could never get online to process the card number or check balance, keep getting error, 10 times, it is an error alright. I am now contacting the US Attorney General's office!