AT&T

You know I have had Att service for almost 2 years and it seems as though the bill keeps going up! I got on a contract with these leaches and I when my bill would've been a little over a hundred dollars now it is coming to 200 a month! Not to mention I also have cell phone service with this company. You'd think because this is during a pandemic they wouldn't fluctuate the bills because now it seems every month they are draining me dry. As soon as I find a different company I will cut all ties with these leaches! Beware! They will take your utility money, your money for food, gas, and whatever else you have just do they can get paid for their over priced service!

On June 17,2020, I was trying to resolve a billing issue. I am a first responder and applied for the first responder discount when purchasing a new phone and adding a line back in April. The discount was not applied, a representative sent me a link to re-apply, which I did. The discount still has not been applied. I refuse to pay my bill because it is incorrect.
When trying to resolve this issue, that is AT&T's fault, supervisor Crystal did not help at all. She was disrespectful in several aspects. Calling me by my first name after every sentence, being sarcastic in responses, making me feel less than, and making condescending remarks. Being a customer for 18 years this is discouraging and unfortunate. To have someone that horrible be a supervisor for customer service is unbelievable. This phone call was so upsetting I am looking for a new company to provide mobile and internet service for my entire household.

Be prepared to wait up to 3 hours to get someone on the phone, and then when they help you they will nicely SELL you an outdated phone or their Air internet service that looks like a toy and cannot be setup with customer support only available during business hours. Good luck with tech support. Don't get suckered into their selling tactics. I am on the phone now waiting again. The worst customer service.

Horrible. I started internet in October of 2022. As of today, I still have unburied cable and an open culvert on my property - this has been going on since Thanksgiving when some one cut the cable and it had to be relaid. I have called several times; 3 times this month and got transferred 4-5 times. Today they tell me the department I have to talk to is off on weekends.
I have switched to Spectrum - awesome service, quick, and very short cable from house to box.
I cancelled my ATT and of course they don't cancel in the middle of the cycle for a prorated cost so I am losing 2 weeks I paid for but at this point it is just something else to add to my dissatisfaction list. If I could leave a 0 star rating I would. On my last move, it took 4 months to get it right. Ridiculous.

All cellular service was lost in my area. My wife has Verizon heard her service was restored. My AT&T service has not been restored. I cannot reach customer service. I keep getting the runaround. Your phone trading service is unethical and that if I don't complete my 36 months they will not apply the trade in value for my iPhone 11 to my purchase of the of the iPhone 13 pro. Terrible, I made a mistake switching to them as possible. I will dump them.

We have the AT&T 5G in home, wireless internet and television service. It is a total waste of money. All we get most of the time when we are trying to watch a program or movie is the blue circle of death. Around and around it goes while the picture freezes for up to 5 minutes. And this happens every minute or so, often sooner. I cannot say I hate this service with any more venom than this. I can't wait for Comcast to become available where we live and AT&T will be history.

Never in any of my years have I ever dealt with a phone carrier that has zero customer service zero lack of respect for their customers. We have only been customers with AT&T for five months since then it has been pure hell and chaos. We should've stayed with T-Mobile.

The customer service representatives were absolutely no help. If you're looking for answers are great service stay the hell away from AT&T. I wouldn't recommend this company for the dead. Now I have to figure out how to hell to break out of this contract. I am so disappointed.

I moved 3 months ago to verizon but att is still charging me for nothing, Att has very bad customer service and performance, they over charged me for international calling without any making calls.
I will recommend never get the att, T-mobile and Verizon is better.

At&t took money out of my account "auto pay" after I canceled Internet service and auto pay a month after, he apologized and stated they would refund my money back with a gift card, didn't receive had to call back found out he send it to my old address I canceled service from. "all bad" now I have to wait another billing cycle 30 days or more and to top it off they took $55.38 and gift card there sending me only $49.83 bad business never again At&t. I rather spend more money on internet with another provider!

This company did not close out my account when I returned my phone and then proceeded to send my account into collections without my knowledge. I returned the phone well within the 14 day threshold that they give you.

I started service with them almost a year ago, wireless and internet. The amount keeps going up and dont try to trade in your phone, they wont let you unless its paid off. Why offer upgrades if you have to pay in full first? They say not to use the apps to upgrade bc it doesnt recognize that you dont have to pay in full and offers cheaper monthly rates but when you call they wont honor it. I can be home using my cell with wifi and have all 4/5 bars and it will say my connection is unstable. Def not worth the time or money.

Isiah in Great Falls discussed his oral sex encounters while setting up my account, which it turns out he set up as a business account so he got paid more. 3 yrs later, I'm still trying to get that fixed. Spent 3 days trying to add a line but no help from the AWESOME customer service people. 3 days?!?!?! And Angela N in the Business Department was just the cream of the crop in ineptitude. At least I didn't have to listen to her sexual exploits.