AT&T

AT&T is the worst company to go through with your wifi and internet stuff, they are not good at making their promise, they let me keep waiting for the whole day. Not going through this anymore, I made an appointment for installation and no body called or showed up. After following and calling many time to AT &T they said they will set up a new schechule in afternoon, i called again and nobody was available in that time also, so they reschedule me for next week, i have to wait till next week for their own mistake and not good manner for customer service.

I had had several bad experiences with at&t wireless. The local store doesn't even answer their phone, and there is no option to leave a message. I contacted at&t's customer service and was told that I had to go through my local store, because that's where the phones were purchased and that they could not help me, as they had no access to the information! REALLY? So I scheduled an appointment to go to their store to request copies of past purchases. I took the employee 5 trips to retrieve my receipts. When I said I had been calling for the past 2 weeks, I was informed that the phones DO NOT RING! How convenient!

After getting the receipts, I contacted Apple again and to make a long story short, at&t were the ones who screwed up the phone in the first place!

At&t is a joke and a rip off! After separating from my wife and wanting to turn her phone in they told me I could either pay the remaining $800 or be stuck paying the bill. They are so money hungry they didn't bother letting me return the phone and canceling one line. I asked to speak with a supervisor. They said they would call me back within two business days. We'll guess what they never called.

I tried to deal with them but they are such liars, the honestly can rip you off. They are story makers. I spent close to 2 hours with their rep. On the phone to start a 5 lines deal and after we are done I got a text that my phones are not going to be delivered.
They are stupid. Stay away from ATT

I have tried for 3 weeks to switch carriers but they refused to unlock my phone so I could switch even though they admitted that it was paid off and should be able to be unlocked. So now I need to buy a new one and lost the deposit I paid to my new carrier. Do not give this company your money. They are a bunch on crooks.

Unfortunately I switched to ATT about 9 months ago. A major mistake. First of all I had a Galaxy 8 plus and loved it. When I went to switch ATT told me I needed a new phone. That was a bold face lie. They sold me the galaxy 22 plus which is a piece of junk. They told me they would give me $800 for new phone. So new phone would cost roughly $400. What they didn't tell me was that to get the $800 I had to stay with them for 3 full years. They credit my account each month. I am penalized if I pay it off early. Screwed twice now. Then I called to see if I could upgrade phone. They said I had to pay off phone first. Screwed 4 times. I see no recourse other than put phone on their desk and walk off. I am seriously considering that. Their WIFI here is disgusting. At times I can't watch Prime because damn WIFI is too slow. The speed test shows about 40. Worthless. I am going to switch WIFI this week. If ATT gives me crap they will get phone as well. If ATT was only provider I would do without

We included wireless recently and they are charging me $345 for only 3 phones. This is incorrect as they told me it would be for $145. Directv also increased from $80 to $125 since I made the change of including another service. Also, they combined all services into one invoice which I NEVER agreed to, but this is obviously easier for them. I have called multiple times and they still have not fixed the invoice. They recently charged my credit card for $708! This is for 3 phones, internet, and Directv - it is outrageous! Terrible service and worst company to work with. Everyone working there is incompetent and tells us that they will call later but never do. I have talked with Lea, Edgar, Jessica (Employee # CR408V), Natalie, among many others. I also just received an invoice for the internet AGAIN since that is included in the erroneous $708 that they just charged me.

After 6 months of being on the phone with atnt, every month for at least 45 minutes each time, they refuse to credit my account for a trade in they say they never received. Last month they told me they have the trade in and that my account is credited $400. They even gave me a reference number for proof. This billing cycle there is no credit showing. Their final claim is that they do not keep tracking numbers in their system for returned items. And as for the reference number for proof of the credit, "they understand my frustration but there's nothing they can do" That sounds convenient for atnt. So the conclusion is that atnt wins. And I'm out a $400 credit. Thus the reason I titled this review, Lip Service.

I went to a store. Had to wait in my car (understandable) due to the current climate.

The rep was kinda rude. And took over an hour to help me. He never asked me for what plan i wanted or anything.

I was activating an e sim(dual sim) on my iPhone X max unlocked.

This fool gave me the highest plan WITH INSURANCE. How do you get insurance on a phone that's already yours? Not to mention i have Apple care and insurance on it already with my primary carrier!

Then when i asked him to switch my plan i didn't want the highest one he got upset.

He submitted my port request wrong. And deleted my recent call history and didn't even tell me i would have an activation fee!

Which was free online!

Not to mention that he created a PIN number and i don't know what it is!

Horrible experience for y'all to take advantage of ppl like this. This wouldn't of happened if i was able to go inside! So that shows me y'all are taking advantage of the situation!

This AT&T is not the 'good mother Bell' that I worked for! I called to question my October bill because a promotional plan was removed without any notice. They back billed me a month, plus billed the current month. So the rep must have had a bad morning and the answer was to disconnect my entire AT&T service bundle. But then they also billed me for 27 more days in the billing cycle ahead because they don't prorate your charges from the time they disconnect until the end of the billing period. I would never recommend AT&T to anyone ever! Worst service!

I ended up calling a manager to let him know that, I had an appointment at 10am in-store and there were no employees working when I got there. I waited several minutes and customers where piling up outside. Over the phone customer service was somehow EVEN WORSE. How can that be? If you reach a representative get ready to be transfered somewhere you don't wanna go. Try asking for a manager, you'll get even more disappointment and even a few excuses. Where is your accountability to the customer at&crap?

As a single parent not happy! This is how my driveway was left, because you need to add lines. Really! So I guess I need Attorney, anyone know a good attorney. Please know this is what AT&T is doing to someone personal land.

My son passed away. He was on my family plan. I called to cancel his phone service, but they want me to pay $1300 for his phone before they will let me cancel his service. No sympathy or empathy. No "I'm so sorry about your son". NOTHING. I just paid for his funeral. I don't have the money to pay for a phone that is no longer being used. It's so inhumane and unkind to make families continue to pay for phone service of a dead loved one.

Today, if i could give a -minus STAR to this ATT is what they deserve.I called and requested a supervisor. They took off a late charge that should have never been there. Wow!
I had a lost card, called and left a new CARD on automatic payment. They still disconnected our family phone service after having a CARD on FILE. It also was a critical day for the family for everyone to be disconnected. Horrific Service today from ATT, i wont forget this. I would think about leaving them ALL together. How can they not recognize a payment and still disconnect all of us. It could happen to anyone there system is WHACKED and clearly not even connected... poor customer service.