AT&T

I swapped from Verizon to AT&T with promotion of free IPhone 15. They said I would have coverage at home. In which I ended up having no service. I spent a complete day on phone with costumer service. Told me nothing wrong with phone and services are being done on 2 towers in my area, and wait a few weeks and use WiFi calling in mean time.
I'm like NO, I have 2 weeks to return phone or I am stuck paying for it if I leave AT&T. I returned phones and returned to Verizon. And the app also did not work, and techs had to bypass code anytime I wanted to use it.
Now I was just informed a month later even though I didn't use service, I owe the whole bill of 158$ because they do not pro-rate their bills.
I would stay away from AT& T like the plague if you live outside of the city limits.

Cell Service is horrible along with customer service. I've only had them for a month and I've had nothing but trouble out of my phone and service. I'm not able to log into my account and they seem to not know how to fix it. I've been trying to speak with a supervisor for a month now and they leave me on hold for 45 mins to 1 hour or longer until I eventually get sick of waiting and hang up. Ridiculous!

Horrible senior management that has progressively turned ATT into a business disaster.
Terrible systems, terrible customer service and generally terrible employee attitude.
Top management should all be fired by the remaining stockholders for malfeasance.

We were 100% promised $150 cards for each of our 3 phones. We changed our carrier to AT&T. Never received them & been fighting for them for 3 months. Lied to, scammed and duped. After I escalated it up 3 levels I'm being told there were no promotions at that time and they can't give them to me. They absolutely can give them to me! How is that my problem?! The worst company and customer service ever. Total scam! Don't go with AT&T! Im only giving it one star because I have to. They get an F- from me.

I have the AT&T Internet 100 plan. With my ACP benefit applied, my monthly bill should be $0. However, for the past 4 months, AT&T has been billing me different amounts ($35 in August, $41 in Sept., $55 in Oct., $61 in Nov.). I've spent hours on the phone with AT&T, confirmed this was in error with a supervisor last week, and was told my November bill would be $0. However, today they just drafted another $61 out of my bank account. I am FURIOUS. People on limited incomes can't afford surprise bills — that's the whole point of the ACP, and what it promises to the consumer.

Since numerous phone calls to AT&T obviously did not solve the problem of these surprise bills, I am escalating this to a formal complaint. I want a REFUND and a written pledge from AT&T that they will honor their ACP contract with the federal government and with me in the future. No more surprise bills or illegal drafts from my bank!

Firstly I recently met a At& t sales representative in Target. She made offers for new phones and better monthly rate, come to find out she left out so much important details. She lied just to try to make a sale so unfortunate we get so desperate.

I was approached my a kid at Sams Club about swapping over to AT&T. We had been discussing swapping over so this was convenient for us. He had told us if we traded our phones in we would get a $1000 trade in all these great promos. We traded in two IPHONE 12 PRO max for the Iphone 13 Pro max. A year later I am still fighting with them over the trade ins and our bill. Our bill for three phones was supposed to have been 180.00. It has never been that low. After three months of one of my trade ins "lost" I finally got credit for it. $250.00. The other phone I got a $800 credit for. These credits do not go straight to the phone payments. They are applied as you pay the 36 payments monthly. Another lie I was told. The service is garbage the and they are crooks.

AT&T is dishonest with its customers. We purchased 2 new iphones and were told over the phone that if we returned our old phone would have got a 350$ credit. As it turns out the credit was spread out over 36 months, but in the multiple calls I had we them they did not specify this at all. We could have sold out iphones privately and would have made much more money. In fact, they quoted me over the phone for 60$ less than our actual bill has turned out to be. 3 different representative at 3 different times told me our bill would go down once they received and recorded our old phones, but this never happened! I consider this equivalent to theft! On top of the fact that their prices are way above every other phone company, that their customer service assistance on the phone is pitiful. Do not be fooled by AT&T what they say they offer is just bogus.

I am a licensed CPA and I am warning anyone considering doing business with AT&T Prepaid Wireless to think twice. This organization interrupted my service was subsequently paid the balance due, my credit card credit limited decreased, and have not restored my service. I spent over an hour trying to communicate with their foreign employees about this matter and the level of incompetence is appalling! Do not waste your precious time doing business with this organization.

I would not recommend AT&T to my worst enemy. The lack of service and incompetency cost my company thousands of dollars when we were trying to establish our office in Houston. I am "stuck" using this poor service at my home too due to no other options. Two tin cans and a string is a better option. I have spent countless number of hours/days trying to get service installed and fighting billing errors. I wish I was being sarcastic regarding the amount of time and loss of productivity this company has caused me, but I'm not.

We had our cell phone service with them for over 10 years. We paid $150 a month for 2 phone lines, phones were paid for. I called 3 times to try to get a better plan and was refused. We switched our plan to a different carrier on 12/31/2020. Now I am being billed $152 by AT&T for services 12/23-1/23-2021. I called customer service to get the bill adjusted so I could pay it and close the account and I was told they do not pro-rate their bills. So basically we are paying $152 for 7 days of cell phone service. Just one last time for AT&T to screw us! Never use them! Horrible customer service!

Benton Harbor store should have a zero! From the DM to the employees! They lack everything from knowledge and how to handle an speak! They said I would have to come in again, because they keep charging me every single month more than they
Should! Said o sorry Can't get out that information over the phone whenever I asked him to check my account! You'll have to call corporate to get that information over the phone! These people are a joke! Took them months to reverse a late fee, that I didn't even have! Now here we go again! Stay away from the BH store my husband and I will be going elsewhere!

Velenda Fogarty

A month ago I called the customer service number to cancel a phone line no longer in use that AT&T was charging $400 a month for. I spent a full hour on the phone with two people who barely spoke English and instead of doing as I asked, the spent the whole time trying to sell me something. They wouldn't accept that I didn't want their internet package. After an hour and me finally yelling at them to cancel the line they agreed and said they would email a conformation number, which never came. Fast forward to today and I received another $400 bill. Once again we have to call, wait on hold and fight with someone from India trying to cancel the service. I finally told them I was under no circumstances going to pay them another payment for anything. Big companies like this think if they make it as hard as possible to stop doing business with them, we will just keep paying. Terrible customer service!

Overall it's a good service with calling and service everywhere. I am giving only 3 stars because of the fact that if we want to upgrade our phones we either have to pay for a new phone outright or we have to sign another two year agreement and our monthly plan amount goes up because we loose discounts that we currently have.

Call AT&T automation system to pay past due bill. Verified 4 times the amount and made payment. A week later, got a call from AT&T to suspend my service,b ecause I still owed a past due. When I called AT&T to verify, they told me their automation system, could have been wrong when it gave me the information. Was told I should have talked to a representative for verification. Do you know how hard it is to get a hold of a representative when you call a t & t. No help was granted so I will be looking to take my service elsewhere. Been with them since they were southwestern bell over twenty five years.

Gabriella dealt with a very frustrated me in a very professional manner and helped me get my problem resolved. At+t on the other hand gets no stars for their handling of my issue. Not very customer friendly.