AT&T

AT&T is an absolute nightmare. It is a brutal capitalist trap at its best. Absolutely no customer service. It's almost unbelievable. A bunch of Robo calls that lead nowhere and eventually just hang up on you. It is absolutely unbelievable. This company should be prosecuted by the government. Because there's no way that they're living up to their end of their contractual agreement. They give you nowhere to turn. I put you in front of hopeless workers who cannot help you because they don't have the tools to do so. And the company sanctions all of this. It's unbelievable that a company like this exist. Older customers do not sign up with AT&T there's no customer service it's impossible to navigate through the BS it ends nowhere in the phone hangs up

I was looking for a provider with fast good Internet. I saw on their website that my house could be connected to their fiber-optic network. By phone, their consultant confirmed that it would be a fighting connection. But when the technician came to install an access point and router, it turned out that the cable was simple. I wanted to refuse the installation, but the technician began to assure that the Internet would be fast enough and will pull several users and smart TV. As a result, when I bought smart TV, it turned out that their Internet does not pull at all and you can't even watch YouTube. Very disappointed, it's very stupid to deceive users.

Horrible people. Service cannot cancelled without talking to customer service but customer service doesn't respond. After waiting for more than an hour and a half - a thing answered the phone and then hanged up; next one was almost half decent - it won't tell me what the process is like. I was finally able to get it to tell me to wait for an email confirmation, then it too hanged up without saying anything at all. They are all it (not he or she).

Canceled phone and watch April 20 3 times. None of them told me I had to cancel the actual watch phone number to have it canceled. They continued to charge $75 for the watch service alone. Now I'm having to fight them to get my money back. And they billed me again for July. That's NOT something the customer is told or even knows about.

I regret every single second of being a part of this company! They lie to customers, they provide false informations about their services and their tech support is on the 8 yo knowledge level! Do your self a favor and do not fall on their lies!

We were promised 3 - $250 gift cards totaling $750 to switch to AT&T. After never getting them I tried to contact the AT&T rep that came to our house and promised them and he had quit and went to work elsewhere. The customer service number he gave us to check the status just kept transferring us from one place to another and we never were able to get a live person after weeks of attempts, We are now out $750 with no answers from AT&T. Now they've closed that dept. There goes $750 we counted on for bills out the window based on a false promise. They also promised our 3 phones were 100% free for switching and now we are finding out that was not true either. I've honestly never felt more taken advantage of and helpless. They should be ashamed of themselves. The only positive was the associates at the Jefferson Rd location were very professional and polite even through an uncomfortable conversation but they could not help either.

I have never been this disappointed in a cell phone service! I have been on hold with them 50-min & no one has picked up yet! I am a new customer & I want to go back to Sprint. This is my second call to them in a month & both experiences suck bad. AT&at should be ashamed of their false advertisement. I think I hate them.

Not only was I transferred 6 or 7 times bc lack of knowledge they had for what department I should be in but the last call completely ignored me for a half hour before I hung up. I was even on the chat service to complain while being ignored. The person literally answered the phone and alls I said was "I will give you my account information but then I need to be transferred to a manager". So irritated!

I have Government Funded internet, AT&T always fine a way to charge me late fee for 9.99. I ask when is my bill due, I was told it varies, it on the same day every month, When I paid in January the agent returned an overpayment, Now it's February 13 and I'm being charged a late fee. The automated payment says my bill is due February 18. AT&T unfair practice Is just wrong. The agent said the due date varies, but a week before the due date just another reason to charge me late fees. Sad, the rich have to scam the poor.

Haley, was very professional & understanding she made me change my mind about staying with AT&T she was patient stay on the phone with me for over an hour until the issue got resolved. Only if customer service was like Haley I believe it would be less stress in the world.

Takes too long to report problem and they want you to go through and try and fix. Totally a joke. This review will mean nothing but maybe it will resinate with someone. My parents are 99 and 94 and they actually wanted them to try and go through process and fix. Sent technician out and he said was fixed, well not so. Waiting until next week for another tech to come out. Ha
If I could give a zero I would.

This ppl are the worse. I cancel my service 2 weeks ago, and they charge me for the whole month talk to the manager and they said they couldn't do anything they stole my money. One of the employee Cody should not be answering phones and answer questions he don't know anything about any question that I asking and he does not help me at all. They like to steal money beware if you have automatic payment setup. Worse company ever. Cell phone service suck cable suck and the internet worse.

I have been with AT&T for over 7 years. I have a business account with 5 lines and average bill of $ 290.00 month. I have never been late in any my payments and because I get my bill electronically, somehow I missed the email and I was late 9 days and thay changed my $14.00 late fee. I call and talked to customer service and they rudely told me they will not credit me after half an hour on the phone. It took them 2 seconds to charge me, but half an hour and no resolution. Very disappointing. I am actively looking for a different carrier. Stay away from these guys they are all about profit with no service.

I have the worst reception ever. I can't get apps to load, I can search for a restaurants phone number, can't make a call half the time. I'm in real estate so it crucial my phone works and has great service at all times, recently, I'm shocked if I google something and it actually loads and I'm able to view what I'm attempting to view. I've tried calling AT&T to see what the deal is. Each time I've called, I wait on the phone 20+ mins until I just have to move on with my life and hang up. It's absolutely ridiculous I pay as much as I do and get this kind of service. Switching to Verizon.

I'm not going to write how incompetent this company is. They have wasted enough of my time and cause me enough stress dealing with my landline. They're lucky I gave him one star when they don't deserve any. I'm glad I went with another provider I'm getting better service.

Atnt loves to lure in their customers with great deals and great offers then once they suck you in they charge you all kinds of crazy fees from out of nowhere like late charges and restoring fees even though they make the mistake in the first place of having your service turned off due to their negligence. If you have the choice to go to spectrum or another service I recommend going there and not dealing with AT&t because AT&t will scam you till your pockets are turned inside out.