AT&T

Every time I do something for Promotion post to get 'credits' or buy one get one free they never stand my what they say bill goes from 211 to 225 to 251 to 275. Been calling for over 4 months now every single one customer service says something different. No one realy knows what there doing.

AT&T is getting worse day by day. They need to train their employees not to annoy customers. Their plans are so expensive and they don't give a damn about their customers. They have started a new scheme to fool their customers with that AT&T next. AT&T says they are helping customers with att next but its actually them who are making so much money off of that att next scheme. It's such a big company but they only have plans for rich people. If you are poor then you should just go and find another company as they do not have any suitable plan for you. Their data plans start around 20-25 bucks whereas other companies give unlimited data for $10. I understand they want to make profit but it feels like they are just ripping their customers.

I needed help with my Internet quickly as my daughter was in the middle of doing her homework. Victor came to the rescue on 10/26/2023 round 5pm. Thank you Victor (West African accent) for your speedy professionalism. AT&T is lucky to have you on board.

Paid what I thought was my final bill and switched to another carrier. Two months later, I received a threatening letter/bill for another month's charges plus late fee. Turns out I popped the ATT SIM card out a day into the next billing cycle. For this they demand over $100 or they will ruin my credit rating. Merry Christmas from ATT!

Right out of the gate they lied about how many times I was contacted. There was one phone call which I missed no voicemail no second call no text no email. I did receive a text 2 hours after the latest projected appointment time. From a work-from-home standpoint if you have an unreliable service it will definitely hurt your income if this is how they start out don't take the risk to see how things will pan out later... They can only offer an appointment over a week out. No thank you.

No communication with the public. No time frame on service being restored. Been out since 330am. I will be changing carriers asap. After more than a decade you will lose me. I know you don't care. And neither do I.

No one will be able to answer your questions of your outrageous bill. And you will be continually charged even though you cancel your services with them. Business Loyalty department is a complete joke with idiot supervisor named Jerry who is no help and can't tell his $#*! from his face.

I opened 2 lines with AT&T on March 10,2021. I was told that my first bill was going to be higher around $270. I contacted AT&T again to confirm my first bill and I was told again it was going to be around $270.

My first bill came 2 days ago for $421.05. This is what you will get with 2 lines with this company in your first month so think about it twice before going in because they will not tell you the correct amount so you get in.

I did not have a contract with AT&T internet. I terminated my service 10 days into the billing cycle. I was forced to pay for the entire month as per terms of service even though i cancelled/terminated my services and disconnected. I will never use AT&T again and definitely not recommend.

Apparently my cell phone never made it from the ATT warehouse to UPS. No one ever told me. I found out by calling ATT. Then I had to place a reorder where I am required to repay a $50 sales tax. Sure I'll be refunded and how many business days will it take for me to see that money? While they get paid now. I asked for my reorder to be shipped priority and I didn't see that on the reorder. I didn't qualify for any promotions on my phone and the original CS rep didn't tell me that I could get a newer phone for the same price.

1.5 hours on the phone with an English challenged phillipino who told me they would mail a chip to me to get started. Next day I received a cancellation email. I called and they were lost and had no idea why. If I was willing to go through it again I could get one. I chose to stay with bad Customer service at Verizon. Good Luck with AT&T you'll need it.

I would give them zero stars, but that's not possible. The customer service is incredibly rude. They cut me off when I was speaking, told me I was "misinformed," and to stop calling because they couldn't help. Not the best way to treat the customer as if they are always right. It's also super frustrating that you can barely understand them. If you have an issue, odds are they will not be able to help you. Avoid this company at all costs!

Had the pleasure of been waiting on by the manager Rich at Brass Mill Waterbury. What a knowledgeable, understanding, employee AT&T is lucky to have. Had me in and out in record time. It was a great experience. Thank you Rich

My husband passed away & tried to change the name on account. Went to local store & they screwed up! Charged me $250 and then wouldn't remove charge for their mistake. Then disconnected my phone. Thanks for nothing. Signed Grieving Widow!

I wouldn't get service from these guys there always changing the price on their service they promise a lot but don't deliver I'm glad I didn't sign no contract cause they can't deliver definitely will be looking for better service elsewhere.

AT&T increased our bill because they took away the discount you get from Credit Card Auto pay. They want your bank information to do an auto pay from your checking account. Typical bait and switch from our original contract. We agreed to a specific amount and it should be honored. I understand taxes and fees go up, it happens with everything but this discount removal because we won't hand over our bank information is unacceptable!

I recently signed up with AT&t after holding a one on one discussion about my prefered plan with sales representative and signed up for two lines with auto pay. In a fee weeks time they had deducted almost three times the original bill. Upon seeking explanation both at the store where I bought the plan and online customer service nothing made sense from their explanation. In my bill they had sneaked in extra unexplainable charges that sounded like double taxation to unsolicited insurance for my two phones that I never asked for. Not the phones are mine fully paid and factory unlocked from online purchase. I requested a for refund and the online customer service told me they have began a refund process that never was to this day. I soon will be exposing her and the guy at that store in Lynn for misleading info. I would never recommend At&T to anyone. From 65 to over 270 is that not fraud. If not what would one call it?

I sign up for 3 lines with at&t believing all the commercials on TV about getting free phones. We each gave our 3 older phones and we got new phones. That was a big horrible mistake.
My 1st month bill was $422 for singing up with them than 2 weeks later another bill for $89.
Now I got another bill 2 weeks just passed for $402. I'm literally paying off the new phones I got. Their a rip off don't sign up with at&t you'll regret it. I wish I never left T-mobile