AT&T

I became a victim of identity theft and fraud when someone accessed my AT&T account without my authorization and purchased a new phone and insurance plan, resulting in a $1299 charge to my bank account.
When I reported the fraudulent activity to AT&T, they refused to issue a full refund to my bank account and instead offered me a credit that would lock me in with their service, even though I have no contractual obligation with them. I had to deal with 7 different representatives who were rude, unhelpful and dismissive of my situation and who repeatedly hung up on me.
AT&T stole $1300 of my hard-earned money and denied me the right to get it back. This has caused me serious financial hardship and stress as I struggle to pay my bills and expenses.

I have had AT&T for about a year now and it goes out so much. It's every other month it goes out and takes weeks before the show up to fix it. They know where the problem is but refuse to fix the issue correctly the first time and keep splicing the lines together. It takes weeks to get someone here once you call in the problem and then they do not show up where they are supposed to after the even send you the text messages saying they will be arriving at a certain time. Very bad for business and do not recommend AT&T at all.

Upon signing up they flat out lied about pricing and would not tell me what the bill would be before signing. Only an estimate. I told them I was willing to spend 250 per month on 4 lines, they assured me it would be close. My bill after the first three months has been steady at 384 dollars. I have insured all phones. I needed to use the insurance and they deductible was 250 dollars. They told me the phone was only worth 215 dollars. So my deductible was higher than the price of a replacement phone. I could go on and on about the hours spent on the phone with what they call customer service.

The AT&T located at New Pointe Plaza in Clarksburg, West Virginia store has a friendly individual and family environment. Their products are arranged for easy viewing. The employees are well trained, updated, and ready to help guide you in your communication technology needs. I have been with AT&T and it's present manager Justin for 7 years. I have no plans to leave. Employees go above and beyond to make their customers number #1.

AT&T changed my plan without warning.
After spending nearly an hour on the phone with them, and their assuring me I would get a credit, I did not receive the credit the next month. Instead their representative created TWO plans for me, thereby double billing me every month.
Every month I spend an hour on the phone with them. They assure me the problem will be fixed, but it never is.
Run as fast as you can to a different company.
Their personel are completely incompetent.
Today I have been on hold for 1/2 an hour already

My internet service goes down everyday 3 and 4 times. When i call ATT, I reach a recording telling me they can run some tests. If I'm ever lucky enough to get someone on the phone, I'm told they can send a technician out but it may cost me $99. The internet goes down everyday at the same time, usually it starts around 2:30pm. If it's going down everyday at the same time, I don't think it's a problem on my end. ATT is awful. I'm paying all this money for Terrible Service

I switch companies back in September because I was promised a better price and better service.
Service is horrible, they charge fees that they cant explain were they are coming from and the bill went up to almost $50 more the original price. And no one in customer service can ever help you because they have no idea about anything.

We moved and took AT&T with us. The tech didn't want to install our modem centrally and caused our signal to be weak. I contacted AT&T over 7 times. I was issued a credit for the repair and charged for the repair, with NO repair being made. I went back and forth. They are incompetent and evasive. Avoid if possible.

Ordered a SIM card to switch to their services from straight talk assuming that with a larger more long standing company I would receive better overall service. Total joke. Spent almost an hour trying to get my number switched over to them and their customer service agent told me everthing was all set while myself and my straight talk agent stayed in the line. Then a week later I get an email saying the switch was cancelled. All after spending almost an hour with my current provider and getting the number switched. They are complete morons and completely incompetent at what they do. Not worth the switch and I'll stay with straight talk as their customer service has always been better than this. What a joke of a company

I finally decided to purchase an Apple Watch at the Bedford Indiana store. I was please with the information and instruction that I received on my watch. I appreciate the patience Faith had with me on introducing me to my new att product. She made sure is gave me a review of all promotions taking place. Love my apple watch. So glad I took the plunge!

First it took a month and half to get for them to get our phones out of a port barn. Never knew there was such a thing. No one could call us. We could call out at least. Bill is always higher than it was supposed to be. Now they took away our HBO Max. Never was notified. I think the BBB should get involved. They don't stick to their contracts. Only part they stick to is the high price phones. I don't understand how they keep getting away with fraudulent contracts.

Oh my god this has got to be the worst wifi company ive ever seen, the data is slow, expensive, and hardly works. Not to mention, autopay is a $#*! to set up and sometimes won't bill your card leading to you losing your mind going from store to store trying to fix it as they send you on a wild goose chase for a month of data.

AT&T sold me a watch that is not compatible with my phone. After 6 months of trying to sync the 2 devices they finally gave up and offered me half off the balance of an upgrade on my phone. The sold me a $360 watch and only gave me $80 credit...will never recommend AT &T to anyone worst company and customer service...

Purchased 3 phones and paid them off which they can see,but being that I currently have a balance they refuse to unlock any of the phones that are completely paid for. This is so crappy because all that I paid off the phone it's still really not mine.

The lady at the store said you got 14 day to cancel I did in 3 day and now they said it can take up to a month. They lie. Now my son cant put minutes on his phone because at t want cancel the contract. We all need to come together and sue at t because they probably got over millions of people.

I bought a phone thru at&t and my service provider was first net. I paid my phone off and they gave me an unlock code so I could switched over to T mobile and I've been without service for 5 days because they gave me the wrong code. Iam completely locked out and it's asking for an m c k code that no one can provide me with not at&t nor first net or even Samsung. I need help unlocking my Samsung ultra 21 android.

I switched to AT&T because I thought customer service was bad at Cricket. Boy,was I mistaken! First when you call them, they ask you several questions like what's your phone number. I mean they are a phone company! They can't see the number I'm calling from? Then after I tell the person that speaks poor English,I don't have the right department! So I'm on hold while they connect me to yet another number. I tell this department my concern. If you have a business account & you wish to talk about a credit there's yet another number to talk to! So I'm on hold again while they switch me. By this time it's 7 pm & they are closed! And this is like the 5th time I've tried to take care of this. It's absolutely ridiculous! I wouldn't recommend using this company at all! Evidently you have gotten so big & so rich,customers don't even matter to you!