AT&T

I returned my phone still mange to charge 315 called to fixed the issue more then 3 time all the calls said they wouldn't charge come up today they took 683 call said they'll issue a complaint yet supervisor has me on hold over more then a hour

AT&T is horrible. Impossible to talk to anyone and get resolution. They are a scam. Talk to anyone of their employees and they will say the same. Capital greed. Account holder has been deceased for 4 years and AT&T refuses to stop invoicing even after death certificate shown.

Worst service I have ever used. I have had it for 3 weeks and it has barely worked. It's worked with no problems for maybe 3 days in that time. They've sent out 2 technicians who have not solved the problem. I've spent at least 10 hours on customer service calls. Customer service is horrible. They do not understand your problem and make no attempts to make it better. The only thing they will do is schedule a technician that you have to wait for for several days. Oh and I'm being charged for all of this too. I have a full month's bill for about 3 days worth of service.

Top-notch AMERICAN customer service reps. I love it when I can speak to an English-speaking rep and understand each other fully. I'm so tired of other companies using 3rd-party services for their customer rep teams and totally ruining the customer-to-business experience. Everything I wanted and needed help with was done fast and without question.

Imagine you are driving home after a stressful day of work to see cones and two men wearing AT&T jackets blocking your driveway with a truck in front of your house. You weren't the one who scheduled them to be there and you have guests coming over in 10 minutes with no access to your property. This is how I felt when two random men parked their trucks and cones directly in front of my house and set their cones blocking my way to get in the driveway. They moved the cones only to continue unimportant small talk continuing in front of said driveway. It took me honking at them for those men to finally move. 1 star

App never works. Website hardly ever works. You have the "ability" to control certain things when it comes to your account, but getting the site or app to pull up to do it is such a pain, you rather not bother with it. I'm done with the aggravation and will be changing providers.

They are trash with custom service att is no help they lie to customers tell us one day for a payment arrangement then tell us another date i will be foling a huge lawsuit against att i hate the way they do things and over top of that they have foreign people u can't understand i hate everything about att

I have been without my phone since recovering from my stroke in October. Been to three different at&t stores in Atlanta and many calls to customer service but still couldn't get into my already activated account... UNTIL coming back to the Racine WI Store! Josh had me into my phone in approximately ten minutes! Josh was so incredibly amazing...thank you!

Be aware that AT&T are sharks. They are worse than the mob. Their English 101 overseas customer support should be called customer ripoff. I have recently discovered T-Mobile and say they are the new example of quality service, generous pricing options, customer support folks are intelligent, considerate and do what ever they can to give the customer a good experience whereas ATT is an automated disaster. I had 2 cell phones and a tablet.
All lines were cancelled and received an email stating that my auto billing was coming up. I checked my AT&T account to see phone lines cancelled (after a $466.00 payoff for a traded in phone) but the iPad was left in my cancelled account with an $80 Oct-Nov charge. I called to dispute the charge and said that the $20/mo. Charge I had been paying for the last year was now $80 and if I want to close out my account it must be paid off first. Bottom line is it's paid off and now they will start the harassments and extortion process.

AT&T is the worst company ever! They have the worst customer service ever! And tell lies to make you feel as if you're delusional! I've been with them for 10yrs and the end has come! I'm dead done! I would never recommend anyone to AT&T ever in life! And even the people at the Office of the President of this company lack respect! Prices and fees out of control. And could careless of your circumstances when it comes to your bill.

This isn't a review about their website but about their people at their stores. During Christmas while on a trip through California, I visited the ATT store in Elk Grove, CA to buy a wifi hot spot device. For the first time ever I came out of a phone company store with a smile on my face. Not only were the ATT people knowledgeable but they were really nice and eager to help me. I was shocked. I then went into an ATT store in Torrance, CA with my boyfriend so he could buy a phone and we had the same experience there. ATT has really improved their staffing. They used to be the worst - it was always painful to deal with the company - but now they are terrific. Maybe all phone companies have improved - I hope so.

They told me my bill would be cut in half, instead it's more. I paid $800 to close my Verizon contract and so far $950 to AT&T, out of my 4 phones 3 were new, now I'm locked into a 3 year contract at double the quoted price and nothing I can do about it. Please make sure you have everything in writing because this company is a rip off. I'm going to the BBB to see what they can do

Not only are they misleading the out right lie about monthly charges. I was told that my bill would be $50 a month with unlimited data. I received a bill for $70 and change with only 2 gigs of data with ran out in days

If I could give your company a zero I would! So happy we have options these days because I will be canceling my services from your company today! Unprofessional, poor management, and just flat out nasty!

Ordered my phone over the phone on installment plan. Was not offered next up. When I called about upgrading my phone now 24 months later. The person for AT&T on the phone said they don't have to offer it and probably forgot. So you will just have to pay off your phone if you want to upgrade. Not offering any resolution so the problem. Didn't care at all and pretty much said to bad to sad. This is the worst. I am a person that likes to upgrade and would have opted in right away. Thanks for making sure I move to a different company after this.