Atlantic Shopping Reviews Summary
The company enjoys a mixed reputation among customers, with notable strengths in product quality and a diverse range of styles that often exceed expectations. Many customers express satisfaction with their purchases, highlighting the aesthetic appeal and value for money. However, significant concerns arise regarding customer service, particularly in handling returns and refunds. Complaints about damaged items, inadequate support, and unexpected fees tarnish the overall experience for some buyers. While positive interactions are reported, the inconsistency in service suggests a need for improvement in customer support and transparency regarding policies.
This summary is generated by AI, based on text from customer reviews
Avoid this Co.
Placed an order for two different fabric stools so that we could decide which fabric we wanted for a further order of another four stools.
I then received an email requesting I call them.
I promptly called Atlantic Shopping & was informed they did not want my order becuase at least one of the stools would be returned. How else can one decide which fabric stool is preferred?
Business must be good!
My money has been refunded.
Never ever again... waste of time!
Purchased an office chair for my home office. Quality is excellent and the customer service received was great! Website was very easy to use, will no doubt use again in future. Best thing though - company's showroom is located in Birmingham City Centre (B1 3RJ) so was easy to travel to to test goods out!
Absolutely brilliant Customer Service from the team at Atlantic Shopping, fantastic range of stools suitable for every requirement. Highly recommended
After less than 2 months my chair broke... the others are showing signs of breaking... Customer service is lousy and they refuse to refund... I am currently seeking legal help...
Stay away from this tin pot company and don't waste your money buying their substandard products...
So I bought at item online from them but when it arrives, it isn't the item I clicked on plus it's got scratch marks on it. So I arrange to return it. They collect it promptly and refund me the money but knock £10 quid off for their troubles. Is that how to win customer loyalty? Over promise and under deliver? I'd have thought a better idea would have been to discount the correct item by £10 and send it as a replacement.
Great prices, good quality. I had trouble with glass top bar table which arrived three times with crack in glass. I received new replacement top next day. Very good customer service.
About the Business
Atlantic Shopping's range of bar stools and kitchen stools, now incorporate a range of matching tables. Some breakfast bar stools are exclusive only to Atlantic Shopping and you have a choice of gas lift versions through to ones with of a fixed height...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members