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David K.

  • 1 Review
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Experience: Home & Garden

Member since May 2017

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1 Review by David

5/12/17
So I bought at item online from them but when it arrives, it isn't the item I clicked on plus it's got scratch marks on it. So I arrange to return it. They collect it promptly and refund me the money but knock £10 quid off for their troubles. Is that how to win customer loyalty? Over promise and under deliver? I'd have thought a better idea would have been to discount the correct item by £10 and send it as a replacement.

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