Overview
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
Excellent customer service and, extremely diligent
The process was very simple.The Staff is really nice.
Best customer service experience I've had in a long time!
He was so knowledgeable and patient while we set up our replacement device!
I am grateful for the assistance provided. Always very courteous and patient! Thank you!
Quick service no hassle would recommend this to anyone
Cynthia was great, activated my new device quickly.
It was just 5 minutes to submit my case and get approved
Easy like Sunday morning, fast response and the claim was approved almost immediately
The gentlemen that came were very courteous and fixed my issue quickly.
Email issue resolved in a few minutes. Great communication…thanks
Was able to fix situation with your rep great service
Thankful for the fast and great service that is always provided.
Instructions included in box would be wise. Some of us are old and don't understand SIM cards etc
He is very Professional and skilled employees., five star for him.
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- Nashville,, TN
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello. We appreciate your feedback. Our deductibles are only a portion of the retail cost of your device. Pease let us know if we can assist any further. -Rue