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Asurion

Overview

Asurion has a rating of 4.7 stars from 11,762 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone and next day. Asurion ranks 2nd among Tech Support sites.

service
1,176
value
1,106
shipping
773
returns
765
quality
1,011
This company responds to reviews on average within 2 days
+228
How would you rate Asurion?
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Florida
1 review
0 helpful votes
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Replacement phone
September 13, 2022

Came much faster than we expected and everything was correct

Date of experience: September 13, 2022
Arkansas
1 review
0 helpful votes
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Dell laptop
September 17, 2022

Fairly easy except for locating the serial number and model # because it rubbed off.

Date of experience: September 17, 2022
Georgia
1 review
0 helpful votes
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Customer service
May 7, 2023

The associate was very friendly and knowledgeable. What a great experience. Thank you.

Date of experience: May 7, 2023
Florida
1 review
0 helpful votes
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Satisfied and happy
February 7, 2023

Asurion made our experience a very easy process and we were well taken care of

Date of experience: February 7, 2023
Missouri
1 review
0 helpful votes
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Job well done
August 5, 2023

I appreciate the technician for doing a job well done

Date of experience: August 5, 2023
North Carolina
1 review
0 helpful votes
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Great Job
October 17, 2023

Quick and easy to process. No strings just satisfaction from serving

Date of experience: October 17, 2023
California
1 review
0 helpful votes
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PATRICK ROCKS
January 10, 2023

I Absolutely appreciate Patrick's help, he took care of business and got me going.

Date of experience: January 10, 2023
Missouri
1 review
0 helpful votes
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Wonderful people
January 10, 2023

Extremely easy to deal with. So glad I bought the extended warranty.

Date of experience: January 10, 2023
California
1 review
0 helpful votes
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Extremely easy!
January 9, 2023

Loved the experience will definitely recommend I was able to repair my device in no time!

Date of experience: January 9, 2023
Puerto Rico
1 review
0 helpful votes
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Very Professional
November 16, 2022

Very professional and fast. Always asking for necessary things to make the claim.

Date of experience: November 16, 2022
Minnesota
1 review
0 helpful votes
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None
November 16, 2022

Great experience, easy application. Would definitely recommend to anyone

Date of experience: November 16, 2022
Maryland
1 review
0 helpful votes
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Very helpful I am extremely satisfied
November 17, 2022

My experience with Matt at customer care was very great

Date of experience: November 17, 2022
North Carolina
1 review
0 helpful votes
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Rep. Name jordan
November 16, 2022

Please commended jordan on a excellent job being done

Date of experience: November 16, 2022
Michigan
1 review
0 helpful votes
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Great
November 15, 2022

Very easy to use for us non technical people! Than you!

Date of experience: November 15, 2022
New Hampshire
1 review
0 helpful votes
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Amazing service
November 16, 2022

Jasmine, was very patience and helping with assisting my needs today. Thank you!

Date of experience: November 16, 2022
Mississippi
1 review
0 helpful votes
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Could do better
April 23, 2023

Was told phone would be here next day came three days later

Date of experience: March 24, 2023
Rue L. Asurion Rep
over a year old

Hello. We apologize for the delays with receiving your replacement device. We hope you are back up and running! Please let us know if you have issues. -Rue

Massachusetts
1 review
0 helpful votes
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Service was amazing
September 24, 2023

Carlos was extremely fast, he is a great tech definitely recommend him.

Date of experience: September 24, 2023
Louisiana
1 review
0 helpful votes
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Quick and easy repair process
November 15, 2022

Headphones repaired and returned pretty quick. Working like new. Thank you.

Date of experience: November 15, 2022
Illinois
1 review
0 helpful votes
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Great Claim Experience
November 15, 2022

I struggled initially with task, but rep was extremely helpful

Date of experience: November 15, 2022
Pennsylvania
1 review
0 helpful votes
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Outstanding experience
May 10, 2023

The best customer service I've ever received in my life.

Date of experience: May 10, 2023