business logo of Asurion

Asurion

Overview

Asurion has a rating of 4.7 stars from 11,763 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone and next day. Asurion ranks 2nd among Tech Support sites.

service
1,176
value
1,106
shipping
773
returns
765
quality
1,011
This company responds to reviews on average within 2 days
+228
How would you rate Asurion?
grey star
grey star
grey star
grey star
grey star
Maryland
1 review
0 helpful votes
Follow Tina T.
Unfollow Tina T.
Send Message
Share Review
Report Review

Very helpful
October 21, 2022

Ed was helpful and stayed with me until we could get it resolved. Thanks!

Date of experience: October 21, 2022
Illinois
1 review
0 helpful votes
Follow Debra L.
Unfollow Debra L.
Send Message
Share Review
Report Review

Really helpful..
December 5, 2022

Great support.
Thank you…very helpful and fast recovery..

Date of experience: December 5, 2022
Mississippi
1 review
0 helpful votes
Follow Ginger S.
Unfollow Ginger S.
Send Message
Share Review
Report Review

Claim Experience
October 20, 2022

Asurion makes filing claims easy and hassle-free! Best way to cover your products!

Date of experience: October 20, 2022
Wisconsin
1 review
0 helpful votes
Follow Corey U.
Unfollow Corey U.
Send Message
Share Review
Report Review

IPhone
October 20, 2022

Awesome. Very helpful. Especially for someone not tech savvy.

Date of experience: October 20, 2022
Oklahoma
1 review
0 helpful votes
Follow Wally J.
Unfollow Wally J.
Send Message
Share Review
Report Review

Verizon Tech Coach
October 20, 2022

Amanda was proficient, congenial, and focused. Extremely helpful.

Date of experience: October 20, 2022
North Carolina
1 review
0 helpful votes
Follow Christy O.
Unfollow Christy O.
Send Message
Share Review
Report Review

Excellent customer service
October 18, 2022

Completely user friendly... very polite stress-free transaction

Date of experience: October 18, 2022
Texas
1 review
0 helpful votes
Follow Odell E.
Unfollow Odell E.
Send Message
Share Review
Report Review

Best assist
October 18, 2022

Actually enjoyed enter acting with this very nice young man. He made the process seamless.

Date of experience: October 18, 2022
Florida
1 review
0 helpful votes
Follow Abby I.
Unfollow Abby I.
Send Message
Share Review
Report Review

Quick and easy. Thanks Asurion
February 27, 2023

Was easy and faster. Just in one day i have it my new cel phone.

Date of experience: February 27, 2023
Tennessee
1 review
0 helpful votes
Follow Janice Y.
Unfollow Janice Y.
Send Message
Share Review
Report Review

Informative
May 23, 2023

They explained everything and were very easy to deal with.

Date of experience: May 23, 2023
California
1 review
0 helpful votes
Follow Esther M.
Unfollow Esther M.
Send Message
Share Review
Report Review

Excellent Customer Service
May 24, 2023

Sam was very professional. He repaired my screen without any problems.

Date of experience: May 24, 2023
Georgia
1 review
0 helpful votes
Follow Dwayne S.
Unfollow Dwayne S.
Send Message
Share Review
Report Review

Very simple and fast
November 29, 2022

This was by far my best experience with warranty claims. Quick and simple!

Date of experience: November 29, 2022
New York
1 review
0 helpful votes
Follow W A.
Unfollow W A.
Send Message
Share Review
Report Review

Stay tuned. We'll see how satisfied I am but have to wait till Asurion offices open in the morning

Date of experience: October 19, 2022
Ari B. Asurion Rep
over a year old

Hi W. D, we are happy to help. We do sincerely appreciate your patience and well as your feedback. Please let us know if you need additional assistance with this matter. Feel free to reach out to us directly.-Ari

Texas
1 review
0 helpful votes
Follow David M.
Unfollow David M.
Send Message
Share Review
Report Review

Awesome Customer Service!
August 15, 2023

The technician that assisted me was very friendly and super helpful.

Date of experience: August 15, 2023
Florida
1 review
0 helpful votes
Follow Andy Y.
Unfollow Andy Y.
Send Message
Share Review
Report Review

The best
February 9, 2023

Will be buying Asurion from now on instead of any other warranty.

Date of experience: February 9, 2023
New York
1 review
0 helpful votes
Follow Ulises X.
Unfollow Ulises X.
Send Message
Share Review
Report Review

Asurion the best
October 2, 2022

Really good service and easy to understand I didn't had no issues at all

Date of experience: October 2, 2022
Georgia
1 review
0 helpful votes
Follow Tony N.
Unfollow Tony N.
Send Message
Share Review
Report Review

Great expert
October 14, 2022

Had no trouble connecting and the agent was very quick to reply. Only took minutes

Date of experience: October 14, 2022
Texas
1 review
0 helpful votes
Follow Angel J.
Unfollow Angel J.
Send Message
Share Review
Report Review

Excelent service
August 6, 2023

Very fast service I recommend it no doubt about having my phone insured

Date of experience: August 6, 2023
West Virginia
1 review
0 helpful votes
Follow Tina T.
Unfollow Tina T.
Send Message
Share Review
Report Review

Phone trauma/cracked screen
August 6, 2023

The customer service rep was so kind, super accommodating and reassuring of services.

Date of experience: August 6, 2023
New Jersey
1 review
0 helpful votes
Follow Cash W.
Unfollow Cash W.
Send Message
Share Review
Report Review

Customer service
February 8, 2023

Nicole from Georgia was awesome very helpful and knowledgeable..

Date of experience: February 8, 2023
Florida
1 review
0 helpful votes
Follow Thaddeus R.
Unfollow Thaddeus R.
Send Message
Share Review
Report Review

Refrigerator repair
February 10, 2023

The work done for us was unexpected. Totally satisfied with outcome.

Date of experience: February 10, 2023