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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I called assurion to get help with Eletronics, my laptop wasn't working, the claim process was very easy to complete and the service was delivered in a timely manner.
Having 2 numbers helps my busy life and
Business…. One went down due to human
Error… With a novice on the 2nd phone….
Asurion's Service… walked us thru a Quick
Reset and " Saved the Day!"
My experience was very fast and efficient. I was able to complete the information through answering all of the questions required to file a claim for my broken phone
This is a good protection plan that covers all of your devices in your house. Filing claims are simple, deductible is fair, and having product repaired is pretty simple, quick, and usually fixed. If not you are paid the fair market value. Love, Love, Love it! Especially if you have lots of devices. We have 3 apple watches, 3 MacBooks, Asus laptop, 2 sets AirPods, 3 pair of Beats, 4 Ipads, Xbox series X, Playstation 4, IPhone 12 Pro Max, 3 IPhone 12 Pro, 2 IPhone 12 mini, IPhone XR, IPhone 8, and IPhone 7. Not to mention 2 Apple TV boxes, 3 smart TVs, etc.
Not easy having difficult on line to file this claim
Awesome customer service!
Very helpful!
I was treated with kindness and attention to detail.
Paola was great help. I $#*! with everything yall helped me with. Idk why this has to be 50 characters but here you go.
I had an Mp4 player that just quit. Asurion, via chat, will refund me the total cost of the item with me returning defective item pre-paid. It was quick and easy to file my claim. Very satisfied.
Thank you for product protection! The manufactures would not cover the product and you guys came through.
Thank you!
Andrew
Raymond was so fast and effcient, he got all the info right the first time. He totally took great care with my claim process.
From the moment I called to file a claim (on a Sunday) everything was perfect. Asurion was in contact with me every day until the day of the appointment. On October 6. The agent was on time, and the repair was done in minutes. The agent was very pleasant, and quite effective. Very positive experience.
I purchased a laptop in 2018 along with a 4 year protection plan. The laptop is no longer working. I contacted Asurion and chatted with Raymond. He was professional, kind and extremely helpful. He made the claim process a positive experience. I will definitely purchase Asurion protection plans in the future.
This is an amazing team of young men, who do their best to help you, especially when your warranty has expired! They are knowledgeable and they do go above and beyond. I am grateful and will be a repeat customer because of their professional and personal service and care! I have to mail my laptop since a hardware issue, they returned me back repaired/replaced the motherboard within a certain amount of time. This was the best (and for me), preferred service 24/7.
Muy buena muy accesible todo gracias por ser tan eficases.
Thank you for making this so simple to get my son's stolen phone back
Never had a problem getting help. Very quick and extremely honest. You get more than a great insurance but great customer service. I will always buy this insurance. I reccomend it to everyone. Thank you for your great service.
Reliable fast and comprehensive. Way to go. Glad i opted in for insurance.
Took 5 minutes to complete claim and get a replacement device all due to having insurance coverage - well worth it
It's been a while since I've had to file a claim with asurion so I have to say it was actually a pleasure to deal with them and it couldn't have gone more smoothly.#thanks Raymond!
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members