AsurionReviews 12,831

Easy process focused on customer satisfaction and experience! Starting with reporting the problem it was satisfactory resolved in a week!

The only thing I had issues with was choosing the month this incident started. It just stayed at October did not give me the option to select a different month.

Prompt and complete. Taylor was very helpful and promptly guided me through steps to factory reset old phone for return to Verizon and I will mail it tomorrow

Jasmin was patient and fast to fix my issue. She walked me through each step with clear directions and which helped a lot.

My headphones broke after a month. The product worked great, but I dropped my phone with headphones plugged in and when it fell the plug end separated from the cord.

I am very satisfied with my end results. They replaced my television as promised. I even received a larger one than I had. I LOVE IT! Have a Blessed Day!
THANKS

It was very easy to communicate my issue and resolve my problem. The wait was a little long but it was not unbearable. The agent was friendly and very professional.

Denise had me delete my network setting and tested it out and it worked! Excellent.

I've been trying to increase my internet speed with AT&T, so I went to the store; and they tried to sell me a new phone. Asurion resent signal, and they advised me to get another SIM card before doing anything extremely expensive.

Easy to use, navigate and ask for help. Had some issues about coverage and they answered all my questions. Also the app makes it easy to find out what's covered and what's not.

Good experience problem was taking care in a few minutes give coach 100 in everything very pleased

Very nice service, very helpful! Very friendly, helped me with my concerns

Really helped me out I'm just sorry there was nothing else that be done about my purchase but thankfully they helped me with my claim and I'm satisfied with my agent thanks so much asurion

Filed a claim and got a place within 15 miles to get my screen fixed

While the automated online claim submission did not accept my claim, the Chat Rep was able to move the claim along. Although I need to follow up with the Claims Review Team, it seems to be moving along. The only recommendation I would have is somehow allow the automated system to accept noted reasons for a claim if the problem is listed on the warranty coverage brochure.

It was super easy, got it all done in matter of minutes and had no problems.

Bought a new phone last night and the salesman was not helpful in user info. Got into tech coach this morning and Armonie was wonderful. He walked me through setting up home screens, finding old text conversations, and new icons. I feel so much better about my purchase now.

The representative that helped me with my claim was respectful and understanding. The claim was easy and fast. I recommend this protection plan to anyone who is looking for a plan that fit your product.

Thanks for replacing the phone quickly.
All were very helpful and friendly.
Excellent service. We are grateful.