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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I submitted a claim for some worn under armour gloves and the experience was fast and hassle free!
It just wants u to do review it won't let u get ur claim number so u Have it until u do this stupid review first well here us the review
The Asurion site and filing a claim was by far the easiest I've ever experienced!
Once I figured out where to go to file my claim. It was fairly easy to get to chat with a representative. She was very informative and quickly answered all my question and was able to get me what I needed.
My product broke a couple weeks after my protection plan expired but as a one time courtesy, Asurion still processed my claim. Thank you!
Wonderful and quick, and I didn't have to wait on a phone listening to elevator music in the process.
Repair person was very knowledgeable about what the problem was. He explained what happen and what he had to do to resolve the issue. He got it Repaired and working like new again.
Great protection with no hassles! I would highly recommend this plan to everyone!
Easiest and and fastest insurance claim I've ever filed was quick and convenient. Definitely the best experience I've ever had with a company dealing with mobile phones and electronics (usually there hoops to jump through but not with asurion)
Cracked screen And the computer wasn't and hasn't been operating correctly since the screen cracks none of the touch functions on the screen work and just everything's going slowly degrading
My fb got hacked, I was worried about hackers having access to the information stored on my IPhone. Contacted the tech support through the app- the issue was resolved in minutes. They've run a security check for my IPhone and even WiFi. Highly recommend.
It was fast and easy, all that was needed was the invoice numbers and the ASURION service plan number and a explation of what the problem was. My refund is on the way without having to send the item back and wait for it to arrive back at amazon.
It was very easy to follow instructions and didn't take long to receive the answer for the problem.
I was very pleased with the service that was provided by the young man at the establishment for repair
We appreciate your feedback! Please let us know if we can assist further. -Rue
Very fast and efficient work, I appreciate that! Thank you for taking the headache out of this agravating situation
My husband broke his phone and I expected the process for the protection plan process to be long and have a long wait to get a device back but it took 15 minutes at the most to submit my claim and the new device will be here in 2 days... wow
I contacted sunbeam Sept 1st about my replacement blanket that's still under their warranty. It's now Oct 12th and they just send emails back and forth with no resolution then says they are going to cancel my claim if they don't hear from me. Excuse me I've been doing this for 6 weeks. Long story short, Ricky from asurion did my claim for me even though it's not their warranty time yet. Definitely a great experience only took me 10 minutescompared to sunbeams unresolved6 weeks. Thanks asurion and ricky.
It was easy to file my after market manufacture warranty claim.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Brittany. We are definitely sorry for the trouble. We appreciate your feedback. -Rue