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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I needed help in making sure all information on old phone was removed before returning. The tech assistant promptly guided me thru the steps with easily understood instructions. A very appreciative experience.
Very satisfied with customer service I was so happy to know how quickly it was.
My controller broke and luckily I put the warranty on it and the help guy was cool, they told me exactly what to do to get the refund, and it only took a few minutes
I like everything it was really easy thank you I had an accident with my phone it was really easy to filled it the claim
So I didn't know I could leave a review of Asurion. This happened a yr ago... my screen cracked, I called Asurion, they sent me to the only repair place in my area of 300K+ people. Turns out I couldn't pay the $29 deposit and have my screen fixed bc the UBreakIFix store wouldn't honor insurance and accept the deposit and fix my screen. When talking to Asurion, they didn't have another option for me. I had to buy a new phone for $200+. Which is not a bad deal, but's not $29 either. Asuncion should have other options for repair stores in my area. Not particularly happy.
I had never had a reason to deal with Asurion until today... the process was extremely easy. Mary was great k but I must admit I miss the voice contact not chatting about issues... thank you again!
Saturday Oct 1 Dropped off an item, was told diagnosis would be done that day or or that Monday which was great due to son birthday was Wednesday got called. Monday and was told price which I was ok with and was also told it would be done by end of business day or Tuesday still ok because had time before birthday. Wait game no communication from them wait all Monday all Tuesday still nothing call Wednesday the 5th to be told it would be done by Monday the 10th no call Monday no text but there have it on there computer yet first text came through for the ok of price and now to the 11 nothing from them call and after called 12th 10:40am they said it been done since the 5th then got text 3:07pm on the 12th saying it ready for pick up. Ok I get there and im not happy by no means to tell my son he can have his present. Anyways I get there guy goes in back and bring item to me full of glue no pride or care and looked at me like its how I brought it, unprofessional. People came in and asked me about this place. I am glad they asked me for a review so i gave them it that came in the walked as I would have. If u could give no stars I would.
Hello, Kadence, We are definitely sorry to hear about this delay with repair. We understand the importance of having it back. We can guarantee we are working on this as fast as possible. -Rue
It was easy to chat with a representative who processed my dog harness claim.
Dennis was very helpful He explained what I should check all my emails
I have always purchased warranties for anything that I purchase and this was one of the few times that I actually had to use the warranty and I have zero regrets. Transaction was fast, friendly, and without hassle!
Explained the issue with my Samsung fold 2 to customer service, Ricky gave an immediate resolution and was extremely helpful. I highly recommend getting the Samsung care on all Samsung products.
Had some trouble setting up new iphone. Helped me get it up and running. Fast and easy.
After filling out my claim, it was unclear it if actually went through so I used the live chat. Initially it was rejected bec they thought the seller should still cover the grow light malfunction. But we looked together on Amazon and couldn't find anything by the seller currently being sold [including my grow light]. So my money is being refunded. I bought a 4 year plan and needed it w/in 6 weeks! So happy to have it bec the seller is no where to be found. TOTALLY worth spending the extra money for insurance!
I needed help switching over my android phone to the new iphone and Alyssa was awesome she patiently helped me through it all and stayed with me until i was all set to go, she did such a great job i really appreciate her knownledge
Excellent and fast results. I will be nice a fix. But they reimburse me instead. Thank u
Phone was lost. I called the customer service number and took the advice to go to phoneclaim.com. So quick and easy to do. Should have replacement phone in 1 -2 days.
My issue was heard and solved very easily and fast. I appreciate their help in solving my problem
My earning app would not let me in today. I've used it nearly everyday for years. This for me, is a matter of grave consequences. My tech Suisee troubleshot with me for what had to be an hour. We tried multiple fixes. Finally, she suggested something that solved my problem. I had begun to lose hope. Suisee my tech coach restored my app access and my ability to return to work! Forever grateful.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Aimee. We do appreciate your patience as well as your feedback. We are always looking for ways to improve and provide you with the best value possible. -Rue