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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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As previously stated, Blake is the professional you want to have as an employee!
Super fast and easy to file a claim. Received the phone next day. There was an issue with the SIM card so I used Chat for assistance. Jessica was amazing and was able to resolve my issue in a timely manner.
The first company was awful and finally when they went to another company and they were excellent and my problem was resolved immediately.
My experience with this company has been amazing so far I love it
Called them and they quickly handled my issue and fixed my laptop
I have a few devices with asurion warranty and they have always resolved the problem. They're very professional and friendly. Until now I haven't had a problem with my claims. Thanks
I was pleased with the professional and thorough work performed by the tech gentleman who repaired my appliances. Good diagnostics and work.
I contacted asurion through the site and I received immediate help, solving my issues. Great service.
Having both asurion connected to our mobile phone equipment and home tech peripherals... That was an issue i created myself... All went smoothly in the end... I just wasted my own time...
She couldn't check the status of my claim. I Was calling to see if my damaged phone had been received and I also noticed there was a claim on my iPhone watch I never put a claim on my iPhone watch and she couldn't tell me any info on either question
Sent my sub for repair but they were unable to fix it. Offered market value cost or a different sub if equal value. I chose the sub and had it within a week
I had Christian for help and he excelled and answered every question and was able to help in every way he could it really made the experience a lot better than I expected.
It was good nice and easy to use fast reliable and thankful l
Just great they answered all my questions. Understood all problems and Resolved all problems. And more
It was pretty bad until I got Charles on the phone. He took care of what I needed and had me up and going very quickly! Thanks!
Bueno no tardó mucho aunque los documentos si se complicaron un poco ingresarlos
I've used Asurion twice. Each experience has been top shelf, and definitely worth the investment. Only drawback is the repair can take up to 15 days to complete. This includes up to 5 days to receive a shipping kit.
I've recently had to deal with Lenovo and at&t blew me away with how kind and professional they are
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members