AsurionReviews 12,831

Sent my Laptop in for repair. They couldn't repair my Laptop. Sent me an email for a depreciated value check for my laptop. My coverage says if it can not be repaired, they would replace. I had to go through several people before they finally agreed, that my coverage provided for a replacement. Then I was offered several replacement options, but they were all less Specs that what I sent in for repair. Then had to go through several iterations before the person finally offered something that was comparable to the laptop I sent in for repair. The phone operators and others need better training on how to determine coverage and how to offer replacements. Also, I am still waiting on the return of my hard drive or broke laptop, which I was told they would return.

In july my 14 month old Samsung stopped cooling. The extended warranty contracts with a company called Fa Display. This company never showed up after i took 2.5 days off work. It took me hours on the phone to get to a supervisor who got permission to use their 2nd contracted company universal appliances (who showed up and did all they could) Universal got the refrigerator to cool but now the line freezes up and leaks on my floor and sounds loud until you open the door then it sounds like a dying air plan This was determined after 7 visits, 7 additional times i had to take off work to meet the tech. Now they have deemed they can not fix and stating wire within the unit that is not reachable is the issue and lines are freezing and leaking all over our floor. Moving forward 4 months with out a refrigerator and countless hours on the phone with extended warranty asurion and 9.5 days of work missed we still can not get the company to agree to send our money back to us so we can get a new refrigerator. They can't find the paperwork and sent in the incorrect ticket number which was then denied and no one informed us, we only know because after 2 days called back. Ticket number *******442 was incorrect as it reflected that fa display came out but this company never came to my home not one. The ticket number is *******855 and here we wait 3 more days for someone to approve it for but out. The company had the nerve to send a survey asking how service was. I havent had a refrigerator for 4 months, had to buy a small refrigerator to get by and they still have not resolved the issue by giving our money back. This is a terrible company. Never buy Samsung, never by from home depot and never use Asurion.