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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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For several weeks I had issues with connectivity and setting up my voicemail for my personal line. When I finally stopped long enough to contact tech support with Asurion, they resolved my issues within a matter of minutes. The tech person (Noraliyz-sorry if I misspelled your name) knew exactly what to do to fix my issues—no second-guessing at all!
Thank you!
My Experience was awesome! All I had to do was open my door and the Technician did the rest. My "Smart Washer runs like it did when we purchased it back in 2020.
My 2nd Kobalt leaf blower broke. Kobalt didn't honor warranty on my 1st blower, so I bought Asurion protection on my 2nd and when it broke I went online, gave some basic info, got on the chat and problem solved. No hassle, get my purchase price back as an amazon e gift and done.
It took me all morning to file one claim; glitches, long holds, codes that didn't work, etc. The last person who helped me was on a chat, and it took 10 minutes, for a $130.00 coffee maker.
A few years ago the claim I filed took one e-mail and we were good to go.
Filing my claim was easy for my Black and Decker dehumidifier. Wilson was very friendly and professional. I never thought it would be this easy! Thank you Asurion!
They trouble shoot very well. There was not a extended wait time for them to answer my phone call. They professionally helped and solved my problem. The techs were nice and pleasant.
Fast friendly service. Took care of the problem with out asking to many questions only the necessary ones. Issue was resolved with out an argument or headache like other protection plans I've dealt with in the past.
Brandi did a great job helping me set up a replacement phone. She made the process very easy for a cell phone challanged person.
Service provided seemed to genuinely be for my best interest.
I've had a couple issues with my phone. Tech coach support has been extremely helpful, quick and easy to fix the issues I have experienced. Thank you
Best tech experience ever. Understood my issue and patiently walked me through solving it.
Fast and simple to submit a claim. Took me less than 10 mins and my replacement is coming in just a couple days, faster than prime at this point!
Summer resolved my issues quickly and easily. She answered all of my questions knowledgably. I'm so grateful she was here to help me, even at 8pm on a Friday. If you ever need help, you should hope to get someone as friendly and as fantastic as Summer! Thank you!
Took a few times reaching out, but got great assistance with the last two reps. Glad I purchased the plan because otherwise I would have been out of luck with my defective product.
Had no trouble connecting and the agent was very quick to reply. Only took minutes
Each representative has been pleasant, knowledgeable, willing to help and guide in any way possible. I'm a new customer and so far I am very impressed.
Malcolm was racist while speaking with us and acted like he could care less on customer service. I'm not one to write reviews, but you don't act like that. My wife's phone was supposed to be fixed and now she's out of a phone because your poor work ethic and unprofessionalism.
Hello, Malcolm. We are sincerely sorry to hear about the experience you had! This is not the experience we want for our customers! Please contact us directly to set up an appointment. -Rue
Was a very easy, thanks, mariacristine help very nice I'm so happy whit her assistant, and hope my crombook get fix whit the same professional, one hundred thanks to her, and i will wait for the packet to send my crombook. Thank you again this plan is wonderful is paz of mine
I've bought a few fit bit watches and they ALWAYS break, this time I am done with them, but Thanks to Asurion I haven't been out of luck. They have helped every step of the way. I buy Asurion with any high priced items because most things are made cheap these days.
Asurion has great customer service and can save you a lot of money and frustration when your expensive item decides to die and the original company is of no help! Asurion to the rescue!
I have had to reach out to Asurion several times since using Verizon and I have always received prompt and polite service. The customer service agents take each call serious and endeavor to exceed expectations when delivering top notch service. I have always been satisfied with their service and hope to continue working with them in the future
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, George. We are definitely sorry to hear about the delays when contacting us. We have captured your feedback. -Rue