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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Excellent experience with this company from start to finish. Perfect! I have several policies with Asurion and will continue to buy more! Top Notch!
The service was quick and fast to my standard for wait time.
I purchased this protection plan with my laptop a few years ago and my claims have always been processed professionally and within a timely fashion. They are a 5 star company in my opinion!
Ed was helpful and stayed with me until we could get it resolved. Thanks!
Easy and very to submit forms thank you very much next time it will very easy
James, the technician was simply the best. He went above and beyond for customer service. My wife an I are so extremely happy with this service overall. Giving 10 stars to James. Thank you James for fixing the issues
It was very easy and quick to do. It is the second time that I made this same claim and everything went very well.
I purchased a golf glove and added something I never do, and that was a protection plan. This turned out to be a wise move. The golf glove I purchased was the same type I always buy. Normally I have no problem we a golf glove lasting several rounds however this time after about 15 rounds a tear in the knuckle of the gloved appeared and now because I purchased the protection plan I'm able to file a claim for a replacement glove. I just today 10/21/22 filed the claim and it was very easy to do. (Make sure to either take a picture of your receipt or save it). I will give an updated review as soon as my claim is processed. For now a very happy customer
Karen was great, concise and quick to solve my issue. Thank you Karen for the great customer service keep up the good work. Have a great fall season.
Was so easily worked out with Jessica's help! A very wonderful gal! Yah!
I swear I have never been so disappointed with a company MULTIPLE times. I'm a clumsy person and have cracked a few phones…which is why I have insurance. There have been several times where I didn't get my replacement on time. The most recent time I called on Friday to put in a claim. I never got a tracking number or confirmation email. I call on Monday because I didn't get my phone. They said it was the delivery companies fault. I asked more questions and they finally admitted the lady on Friday never finalized my payment. I gave her my card info and everything. The guy Monday promised everything would be taken care of and I would have the phone by Tuesday. Tuesday comes and my phone still didn't arrive and I still never got tracking info. I call and the person on Monday STILL DIDNT FINALIZE MY PAYMENT. ARE THEY FREAKING DUMB? The manager said they couldn't give me a discount but offered a $15 gift card which might as well a slap in the face in this economy. Regardless, it's Thursday night and I still don't have the phone. I will be canceling. Also, you pay a monthly payment with Verizon and still have to pay $230 for a new iPhone when you need a replacement. It's just wild to me. Please get Apple Care. That's what I'll be doing.
Easy to contact them. So far a great experience. The representative was a professional.
Great deal! They sent me an iPhone 11 for a broken iPhone 8.
I am really happy with the tech support from Tanasha. The services rendered are of great value! This type of customer service should be considered a road map for others to follow! Thanks a million...
I have never had really good experiences with extended warranty until today. The ease the claim was handled was something I did not expect to be that easy.
Good I guess deductible sucks! Better then spending another $1200 on a phone
Pretty easy to file the claim and easy to understand
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Camille. We are definitely sorry for the delays and trouble while attempting to get your replacement. We are here to help you. Please contact us directly at 1-888-881-2622, or visit us at www.phoneclaim.com. -Rue