AsurionReviews 12,831

I needed to file a claim regarding an HP Laptop that I bought my daughter. The laptop's plastic cover started splitting. I bought a 4-year warranty from Asurion in 2021. Asurion quickly submitted a claim form via the internet, and it was easy to complete. However, I gave my address and I failed to give my daughter's address for them to send the repair box. I clicked back and the message read, Is there an error or did something go wrong, not sure which. Nonetheless a chat box appeared and there was Dean to my rescue. He took the info and stated he had made the correction to the address and for me to check back in 2 hours. I appreciate the prompt attention to my service need. I will surely check back in 2 hours to ensure that all was done as stated. Thanks, Asurion for your timely and efficient service.

We paid extra to buy a plan for our dishwasher and our major appliances from Home Depot. Every time we have an appliance that needs to be repaired the technicians that are sent out are either late, don't contact you or service times are changed without your knowing it. When you ask to have a different technician Asurion requires you to pay a fee. So basically you're stuck with bad service but pay an extra fee to have the protection. We will never purchased Asurion again!

I experience a major setback with my notary business after my all-in-one printer stopped work 4 days after my manufactures' warranty expired. After going back and forth with them and spending more money on warranty extension to still not get the issue resolved. I decided to go to my receipt and call my Warranty that I purchased through Staples. (It is very important to purchase the store warranty and to get registered.) Within 5 minutes my issue was resolved. This is what customer service looks like and what it feels like when done with the customer in mind. I will continue to shop with Staples…. I can't say the same about the product brand I purchased.
Thank you Karla Carmela for providing my 5-Star Experience with Customer (Care) Service...

The Samsun icemaker was constantly freezing up rendering the unit useless. It was impossible to take the unit out of the refrigerator to try to defrost it. After several service calls to just get the unit out and working again, we finally went directly to Samsung and asked for a repair or replacement of the unusable icemaker. The first time the repairman came he replaced a few components. Not long after the unit started to leak down the front of our refrigerator, the ice was watery and a splash of water came out before the ice. Finally after pleading with Samsung to replacement whole unit, they complied. Unfortunately the date for the new unit to be installed was Wednesday, September 28th which was the day hurricane IAN hit our home dead on. Fortunately I was able to call Asurian and reschedule the appointment at a time I hoped we would be able to return to our home. They were very helpful in rescheduling the appointment. It has been several weeks and it seems to be working as it should. The Asurian repairman did a good job, came on time and when he was scheduled to.

Because new phone thought I was paired to old phone which was erased and returned, my new iPhone 14 woukd not pair to existing Apple Watch. Verizon customer rep Nicole was the only one who could guide me to clear old data and start anew after many videos and tech conversations. Please if you buy a new phone, have your sakes rep do this to save you a day of grief. The Verizon customer service saved me a trip to the store and all is working great.