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The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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He give me a short answer but very clear instructions to follow up
Angel, was prompt, polite, patient, informative, and pleasant to work with while helping me resolve problems with my broken phone in addition to the processes that needed to be followed. An overall pleasant experience for a stressful situation!
Kind very professional and knowledgeable did not hesitate to help me register my printer warranty
Cheyenne did an excellent job of being patient while my old phone was transferred to my new one. I am very grateful!
Very helpful and fast in completing my claim. I was not sure my claim would be handled fast but it was. I would definately purchase again.
Thanks for the help of Anthony I was able to fill out the forms easily. He was a great help!
Though you regret the day your product stops working, it assuring that Asurion is there to help. My experience today was great as my situation was resolved with minimal time. Thank you Asurion for you assistance.
Great insurance and good to have, but be careful, because you will only get a gift card from(in my case, staples). Would have like to use my money refund at my choice of place.
Very easy return and refund.
Fast and easy will recommend to others teenagers are happy
Professional experience was amazing and I was impressed with communication, my information and service needs claims and the representative was understanding, with caring responses! Thanks for the great customer feedback and services.
This is the insurance every household needs to have. Overall very good experience, issue resolving was fast. Thank you and keep up the good work.
Genesis was absolutely amazing, kind, patient, and informative. She made me feel relieved in an unfortunate situation!
A few questions but pretty much 1 main question, what happened to the toy
I've been harassed, hacked, stolen from, identity theft, tortured. With no one really caring. Melanie looked at my phone, had me do a couple of things and finally agreed I've have been cloned and have identity theft. Directed me to the right people. The police don't even fight cyber crime. Scientology was stealing my retirements, banking, SS bank, passwords, mineral rights all over the world, and 3 inheritances. Thank you.
Excellent employees, great experience, excellent response time wish more companies would take your play book and use it.
I ordered my phone Wednesday starting and they stated it would be delivered Friday. The phone got returned as fedex always marks my apartment information as incorrect. They refused to let me pick it up despite fedex not being able to deliver it on their own basis & delayed my phone for another WEEK.
Handled nicely. Everything was handle easily and fast. Wasn't hard to understand the process. I'm not to smart when it comes to electronics but had no problems.
Answer: Asurion insurance is who: Cricket Wireless, Verizon, & most remaining cell phone companies are with now! Just be careful b/c they are IMO SCAMMERS that will get you at one time or another!
Answer: Well, when that happened to me they sent me their IMO SPYWARE phone by the next day. I think it was like twenty-five days for my phone! I hope you kept your charger, case, & took the cards out of your phone first!
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Hello, Briana. We are completely sorry to hear about this delay with your replacement. Please let us know if we can assist!