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AsurionReviews 12,831

4.2

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Asurion Reviews Summary

The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.

This summary is generated by AI, based on text from customer reviews

service
1,206
value
1,130
shipping
785
returns
774
quality
1,030
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

New Jersey
1 review
0 helpful votes
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Thank you
October 22, 2022

He give me a short answer but very clear instructions to follow up

Date of experience: October 22, 2022
Kansas
1 review
0 helpful votes
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Angel, was prompt, polite, patient, informative, and pleasant to work with while helping me resolve problems with my broken phone in addition to the processes that needed to be followed. An overall pleasant experience for a stressful situation!

Date of experience: October 22, 2022
Idaho
1 review
0 helpful votes
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Amazing
October 22, 2022

Great service they are always really nice and respond super fast. Definitely 5 star and 100% recommend.

Date of experience: October 22, 2022
Alabama
1 review
0 helpful votes
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Kind very professional and knowledgeable did not hesitate to help me register my printer warranty

Date of experience: October 22, 2022
Washington
1 review
0 helpful votes
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Phone transfer
October 22, 2022

Cheyenne did an excellent job of being patient while my old phone was transferred to my new one. I am very grateful!

Date of experience: October 22, 2022
Washington
1 review
0 helpful votes
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Home Improvement Warranty
October 22, 2022

Very helpful and fast in completing my claim. I was not sure my claim would be handled fast but it was. I would definately purchase again.

Date of experience: October 22, 2022
California
1 review
0 helpful votes
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Excellent service
October 22, 2022

Thanks for the help of Anthony I was able to fill out the forms easily. He was a great help!

Date of experience: October 22, 2022
Washington
1 review
0 helpful votes
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Awesome Customer Service
October 22, 2022

Though you regret the day your product stops working, it assuring that Asurion is there to help. My experience today was great as my situation was resolved with minimal time. Thank you Asurion for you assistance.

Date of experience: October 22, 2022
Georgia
1 review
0 helpful votes
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Swimming senior
October 22, 2022

Great insurance and good to have, but be careful, because you will only get a gift card from(in my case, staples). Would have like to use my money refund at my choice of place.
Very easy return and refund.

Date of experience: October 22, 2022
Michigan
1 review
0 helpful votes
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Fast and easy will recommend to others teenagers are happy

Date of experience: October 22, 2022
New Mexico
1 review
0 helpful votes
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Professional experience was amazing and I was impressed with communication, my information and service needs claims and the representative was understanding, with caring responses! Thanks for the great customer feedback and services.

Date of experience: October 22, 2022
Texas
1 review
0 helpful votes
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Thanks asurion that you exist
October 22, 2022

This is the insurance every household needs to have. Overall very good experience, issue resolving was fast. Thank you and keep up the good work.

Date of experience: October 22, 2022
Maryland
1 review
0 helpful votes
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GREAT service!
October 22, 2022

Genesis was absolutely amazing, kind, patient, and informative. She made me feel relieved in an unfortunate situation!

Date of experience: October 22, 2022
Texas
1 review
0 helpful votes
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Quick service
October 22, 2022

A few questions but pretty much 1 main question, what happened to the toy

Date of experience: October 22, 2022
Texas
1 review
0 helpful votes
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Great
October 22, 2022

Easy experience pain free so easy really don't have much else to write

Date of experience: October 22, 2022
Wisconsin
1 review
0 helpful votes
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Don't ever give up!
October 22, 2022

I've been harassed, hacked, stolen from, identity theft, tortured. With no one really caring. Melanie looked at my phone, had me do a couple of things and finally agreed I've have been cloned and have identity theft. Directed me to the right people. The police don't even fight cyber crime. Scientology was stealing my retirements, banking, SS bank, passwords, mineral rights all over the world, and 3 inheritances. Thank you.

Date of experience: October 22, 2022
Missouri
1 review
0 helpful votes
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Excellent employees, great experience, excellent response time wish more companies would take your play book and use it.

Date of experience: October 22, 2022
Georgia
1 review
0 helpful votes
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I ordered my phone Wednesday starting and they stated it would be delivered Friday. The phone got returned as fedex always marks my apartment information as incorrect. They refused to let me pick it up despite fedex not being able to deliver it on their own basis & delayed my phone for another WEEK.

Date of experience: October 21, 2022
Rue L. — Asurion Rep
over a year old

Hello, Briana. We are completely sorry to hear about this delay with your replacement. Please let us know if we can assist!

Nevada
1 review
0 helpful votes
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Service
October 21, 2022

John Erwin made my experience great he was patient with me when I couldn't find my tracking number. Great guy!

Date of experience: October 21, 2022
Texas
1 review
0 helpful votes
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Linda's phone
October 21, 2022

Handled nicely. Everything was handle easily and fast. Wasn't hard to understand the process. I'm not to smart when it comes to electronics but had no problems.

Date of experience: October 21, 2022

From the business

Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.


asurion.com
Founded in 1994
Nashville,, TN
+232