On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I cracked my phone screen. It wasn't horrible but I like to watch my shows on my phone so I wanted to get it repaired. I had the warranty protection and it only cost about $40 plus tip to have them fix my screen. The man came to my house and did the job outside and I was very happy with the service except for one thing. My home button got very hard to use. Sometimes it worked perfectly and other times it was hard to press down – but nothing that I couldn't work with and I didn't want report that the technician did an inferior job. However, it eventually got to the point where clicking the home button became very difficult so I called Asurion to say I was having a problem since my screen was repaired- I was told I had a one year warranty with the repair. As it turns out, the stuck home button is not part of the warranty. I would have to pay $189 to have them fix that problem. I tried to explain that the problem was a direct result of having my screen repaired but the agent said she couldn't do anything about it. I tried to argue the point to no avail. I will be sure to always go with another warranty company over a Asurion in the future. I will cancel my total home protection under Verizon that uses Asurion – but I feel I'm stuck with it for other things. It is just very frustrating and I am very upset.
Had trouble activating new phone to existing line... as far as I know... followed Verizon online instructions... did not work so opened a "chat"... Sussie (I hope I spelled that correctly)... was very professional and helpful... she resolved the issue very quickly... Verizon For Life. :)
Asurion replaced my broken phone with one that was broken. Then it took over a week and a dozen phone calls to get a new phone shipped (still not received). I would AVOID this waste of money in the future.
Hello, Lara. We are definitely sorry for the trouble. We are here to assist you and apologize for any delays. Please call us directly to assist with status of shipping. -Rue
Printer nut functioning properly. Tech help tried buy could not resolve issue. Filed claim, free shipped printer, received refund within couple days, purchased new printer, no hassle
In my case Murphy's law came onto effect. I had a camera failure on my security system so I filed a claim. Hours later the camera starting working. Figures!
The initial submission process was easy and the shipment approval was fast.
I got onto CHAT and the cancellation process was easy and painless for me. Not sure how painless it was for Asurion.
I purchased a RC Truck for my grandson. It broke. Initially I had trouble entering my information online. Thankful they have a chat line making the claim easy. I got a full refund with Asurion. I was glad I added the coverage to my purchase.
Don't do it over the phone the website is faster and easier it only took me around 5 to 10 minutes. Meanwhile over the phone I took almost an hour finding the right phone number and etc.
Jailyn helped me n was able to do it in a timely manner. A 90 second text support and i was super happy with how sweet my representative was. Thanks asurion for hiring a great team! 5
I was trying to get a phone activated and the wrong number was put on the phone, he couldn't get the issues resolved but gave me a number who could do it. He was quick knew what he was talking about and very professional
Easiest claim system ever to file. Better than calling in.
Great so far but we will fine out if I get the phone in the mail
My need was fixed and the experience was satisfactory.
My new phone went dark when I touched my watch app. We did a soft reset and all is well. Very quick and easy.
Claim was easy to file.
Too many screens to click through to complete.
I can't see my final claim info due to a pop up to write this review that had no option to close it to see my info. That is ridiculous. Thank goodness the claim filing was easy.
My experience was not good because I could not find any information and my friend is going crazy because I lost my phone
Thanks Asurion! The process was fast, easy and coverage was exactly what I expected when I bought the coverage!
From Start to finish, it has been so very easy to file the claim for the product I purchased for my Wife, the customer service agent we spoke to was so patient and knowledgeable, the process has been so easy from phone to online website.
I always have had excellent customer service experiences with Asurion staff. They are knowledgeable and patient.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good morning, Lisa. We are sorry to hear about your home button not working correctly after repair. There is a 7 day warranty for further damage when repair as well as malfunction only for a year. If you still need assistance, please call us directly to help. -Rue