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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Great service. I was able to find out where to take my laptop to remove the virus
I haven't filled a claim in years. This was so easy it only took a couple of minutes
I don't like it, Because I'd rather drop it off so I can continue what I'm doing and now you've got me sitting at my house for two hours when I could be doing something else.
I was so sad my phone was damaged as my bday is tomorrow - I thought i was going to miss all my bday calls and texts and videos and pics! I was freaking out until i got on my iPad and simply after a quick, simple, multiple choice questions ( some with pics :) - i had filed a claim and my phone is on its way today! ETA 1 PM today! It's literally 8:35am, I'm having a coffee before my baby wakes up - and - I'm already done! Heck yeah! These guys rock!
Everytime I have any issues with claims or anything the staff is very willing to help and very kind. They fixed my claim issues in a timely matter and made my day better with their great customer service!
I had a great experience using the chat and was helped quickly and throughly.
I bought twin beds from Fingerhut but the warranty through Asurion big mistake after trying to get a replacement for one of the beds I was given the runaround and asked to send receipts and pictures repeatedly through upload but they're upload site did not work so I sent pictures in through email and each time I sent what they asked for they sent another email letting me know that it was not what they needed when all was said and done they said they closed my case when I spoke to the supervisor she was no help at all so basically I bought a 3-year warranty on two beds that they refused to give me anything for this is the worst company that I've ever dealt with and I would steer clear of them if I were you
Hello, Loletha. We are sorry to hear about your experience and the trouble so far. We are here to help you. Please let us know if there is anything else we can assist with. -Rue
Very east using chat. Edward was able to resolve my issue quickly and efficiently.
Great experience and easy to use the service and website
Had a recent experience after having difficulty setting up my new iPhone. Catherine was incredibly helpful and helped me through each step of the way. She was amazing!
It was friendly, quick and easy.
Great service. Very helpful. Would definitely recommend this service to anyone and everyone. Thanks again for your help and service
I informed I push a * number & calls went to another number. Informed to push *73 by the help I gotten, now my calls go to voicemail. Thank you!
Once Samsung file the claim with your company. It was fine it just took an hour to get there and that's unacceptable even though I know it was not your fault
Easy and quick to get a replacement; within 3 minutes my claim was filed and approved.
Asurion has been great at covering my cameras which I use often. With frequent use, unfortunately, comes frequent damage but the Asurion plan offered through Amazon has me covered.
Process was very quick and simple to fill out. Glad I could get the same phone I currently have as I spent a lot on a case.
Easy, fast, and super convenient! Thanks! I will always refer people to this platform!
My service rep was easy to work with. No negativity at all. I had an unusual claim that she had to check on but was courteous and efficient. She verified facts along the way.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Thomas. We are sorry for any delays. Please let us know if you need further assistance. -Rue